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Dear Colleagues,
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Worldwide Hotels Core Values | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels Core Values & Key Drivers | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels Core Values - Multiple Languages | |||||||||||||||||||||||||||||||||||||
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Worldwide Hotels and 6 Hotel Brand Promise & Attributes |
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It's a commitment to our stakeholders that guides our actions, from product development to communication.
Brand Attributes: These are the qualities we want our brand to embody, shaping perceptions. They serve as benchmarks for our actions and communication. Please familiarize yourself with Worldwide Hotels and our 6 Hotel Brand Promise & Attributes. | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels and 6 Hotel Brand Promise & Attributes PDF |
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Your Opinion Matters | |||||||||||||||||||||||||||||||||||||
Your feedback is crucial in shaping our Core Values and strengthening Worldwide Hotels. Please click the link below to provide your anonymous input, which will be addressed by the Head of Human Resources. Thank you for your valuable contribution. | |||||||||||||||||||||||||||||||||||||
Submit Your Opinion / Feedback |
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Whistleblowing | |||||||||||||||||||||||||||||||||||||
The company encourages employees to report any concerns or improprieties. Whistle-blowers can contact their Department Head or Assistant Vice President, Group Human Resources (elainechan@wwhotels.com). For serious incidents, when independence is a concern, whistle-blowers may contact the CEO directly (CEO - carolyn@wwhotels.com). |
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HALL OF FAME | |||||||||||||||||||||||||||||||||||||
WWH All Together Recognition Program | |||||||||||||||||||||||||||||||||||||
At Worldwide Hotels, we strive for hospitality excellence in every aspect of guest service. Our WWH All Together Recognition Program acknowledges team members quarterly who exemplify our Core Values by going the extra mile to enhance guest experiences, addressing issues effectively, and demonstrating outstanding service with a supportive attitude.
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It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q2 2024 for outstanding performance. Mr. Chen Jun Xiong Aden - Acting Executive Housekeeper, V Hotel Bencoolen Ms. Marissa Ventura Silahuddin - Senior Front Office Executive, Hotel 81 Dickson Ms. Nina Maharani - Senior Front Office Executive, Hotel 81 Rochor Mr. Muhammad Amirul Bin Samsuri - Front Office Executive, Hotel Boss Mr. Luah Tian Hong J Wilson - Front Office Executive, Hotel 81 Geylang Please join us in congratulating them for upholding Our Core Values and contributing to Worldwide Hotels' success as a great and inclusive work environment. They have consistently provided exceptional guest service. |
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SPOTLIGHT | |||||||||||||||||||||||||||||||||||||
WWH DEVELOPMENT UPDATES EV Charging Stations Installed at Select Hotels |
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Aligned with The Singapore Green Plan 2030, several of our properties now feature electric vehicle (EV) chargers, adding convenience for our valued guests who use electric vehicles. This enhancement not only elevates the guest experience but also supports a more sustainable environment.
Our participating hotels include: • Hotel Boss • V Hotel Lavender • Value Hotel Thomson • Mercure ICON Singapore City Centre Every charge makes a difference. Together, we are taking steps towards a more sustainable future. |
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The Singapore Green Plan 2030 | |||||||||||||||||||||||||||||||||||||
CEO/MD Carolyn Choo's Interviews Tatler Asia (Singapore) & EdgeProp |
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Tatler Asia (Singapore), a high-end lifestyle publication, and EdgeProp, a key real estate business media, recently interviewed our CEO/MD, Ms Carolyn Choo, where she discussed the transformative future of Worldwide Hotels and the opening of our new flagship hotel, Mercure ICON Singapore City Centre, with the "lean luxury" concept. Click on the links below to read more about these insightful interviews.
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Tatler Asia (Singapore)
EdgeProp |
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Congratulations to Our TripAdvisor Travellers' Choice Awards Winners! |
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We are thrilled to announce that the following hotels have received the prestigious TripAdvisor Travellers’ Choice Awards, which recognises them as among the top 10% on TripAdvisor for consistently delivering exceptional service.
• Hotel Mi Bencoolen • Venue Hotel • Hotel Classic by Venue • Hotel 81 Spring This significant accomplishment reflects our teams’ hard work and dedication in these properties. Your efforts to provide our guests with excellent service and memorable experiences have paid off. Congratulations! |
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Q2 2024 ATP Winners Session With CEO | |||||||||||||||||||||||||||||||||||||
We celebrated with Q2 2024 ATP winners at Jubilicious, Hotel Boss. Their resilience in overcoming challenges is commendable. Congratulations to our winners and thanks to all nominees! Looking forward to more nominations ahead! | |||||||||||||||||||||||||||||||||||||
WWH Privileges | |||||||||||||||||||||||||||||||||||||
Sign up for 'WWH Privileges' to enjoy exclusive discounts and stay updated on our latest promotions. Click here to sign up: http://eepurl.com/hnGRWj. Your data will be kept confidential per the PDPA. | |||||||||||||||||||||||||||||||||||||
Follow WWH's Facebook, Instagram & LinkedIn Page | |||||||||||||||||||||||||||||||||||||
Join our online community! Like us on Facebook (FB), follow us on Instagram (IG), and connect with us on LinkedIn for the latest updates, behind-the-scenes sneak peeks, and exclusive promotions. Stay connected and don't miss out – like, follow, and connect with us today!
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HIGHLIGHTS & STAFF ENGAGEMENT EVENTS |
Post-Opening Celebration | ||||||||||||||||||||||||||||||||||||
Mercure ICON Singapore City Centre | |||||||||||||||||||||||||||||||||||||
To show our deep gratitude for our team's dedication and hard work at Mercure ICON Singapore City Centre during its opening, our management presented staff with goodies as special tokens of appreciation. Thank you for your unwavering commitment to launching our latest project, the largest Mercure hotel in the world. | |||||||||||||||||||||||||||||||||||||
Collaboration with FindSG (Career Fair), New Hope Community Services & HQ Interns Hotel Laundry Visit |
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Human Resource | |||||||||||||||||||||||||||||||||||||
The HR team recently partnered with FindSG to attract local talents, focusing on housewives and caregivers ready to return to the workforce. This event took place at Kreta Ayer Community Club on 18 April 2024.
As part of WWH CSR initiative, WWH are committed to providing career opportunities to the less fortunate. HR latest collaboration with New Hope Community Services expands their efforts in this area. Additionally, the internship program included a visit to the hotel laundry plant, giving interns hands-on experience and understanding of laundry operations. |
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Self-Improvement | |||||||||||||||||||||||||||||||||||||
Hotel 81 Orchid | |||||||||||||||||||||||||||||||||||||
Nurbaiti exemplifies self-improvement and professional growth at Hotel 81 Orchid. Her numerous achievements and certifications showcase her dedication and expertise. Motivated and eager to learn, she consistently brings valuable skills to our team, inspiring us all with her proactive approach. | |||||||||||||||||||||||||||||||||||||
Team Bonding Through Futsal | |||||||||||||||||||||||||||||||||||||
Hotel Boss | |||||||||||||||||||||||||||||||||||||
Hotel Boss staff recently participated in a fun team-building activity at Aperia Mall’s futsal court. Friendly matches between Front Office, Housekeeping, and Maintenance colleagues strengthened their bonds and built camaraderie. This event fostered unity, trust, and better communication, enhancing our teamwork and spirit. | |||||||||||||||||||||||||||||||||||||
Celebrating Receptionists’ Day & Hari Raya Get-Together |
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V Hotel Lavender | |||||||||||||||||||||||||||||||||||||
V Hotel Lavender celebrated Receptionists’ Day with a buffet, special chocolates for the Front Office Team, and Long Service Awards.
For Hari Raya, a Nasi Briyani dinner was organized at Zam Zam restaurant, and EHK Joanne bought birthday cakes for colleagues with birthdays in March and April. |
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Mother’s Day Celebration & Fire Drill | |||||||||||||||||||||||||||||||||||||
Hotel Mi Bencoolen & Hotel Mi Rochor | |||||||||||||||||||||||||||||||||||||
Hotel Mi Bencoolen celebrated Mother's Day by giving carnations to mothers, including those at V Hotel Bencoolen. Hotel Mi Rochor crafted and gifted self-wrapped flowers to staff and guests, adding a personal touch.
Happy Mother's Day from all of us at Hotel Mi Bencoolen and Hotel Mi Rochor! Additionally, Hotel Mi Rochor conducted a fire drill to ensure staff are prepared for emergencies. |
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Internal Award Presentation | |||||||||||||||||||||||||||||||||||||
Value Hotel Thomson | |||||||||||||||||||||||||||||||||||||
Value Hotel Thomson recently held an internal Award Presentation to recognise and appreciate their dedicated staff. Personalised awards and small gifts were presented as a token of appreciation for their hard work and commitment, bringing the team together to celebrate outstanding individuals who contributed to the hotel's success. | |||||||||||||||||||||||||||||||||||||
UP CLOSE WITH... | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to… | |||||||||||||||||||||||||||||||||||||
Cassandra Lin | |||||||||||||||||||||||||||||||||||||
Director of Sales, Sales and Reservations - Novotel Singapore on Kitchener & Mercure ICON Singapore City Centre |
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What interesting fact about yourself that most of your colleagues are not aware of?
I participated in an inter-department pool competition at my previous company and emerged as the champion. Please share 1 proudest moment or memory? Being the pool champion! I won $400 from the competition but unfortunately lost my wallet with all the money in it the next day. Whom do you admire most and why? I admire my eldest sister the most because she is very level-headed and logical. She is always the one I turn to for advice and opinions. She encouraged me to buy my first home before the prices went crazy! What drives you / what motivates you? Money, of course! Being in sales, right? But also my colleagues and team members. They motivate me to work hard and help them resolve their difficulties. Your hobbies? Sleeping, playing games on my phone, and crochet work. |
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Up Close With...
Darwin Khoo |
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Assistant Director of Corporate Finance, Corporate Finance - HQ | |||||||||||||||||||||||||||||||||||||
What interesting fact about yourself that most of your colleagues are not aware of?
My wife is pregnant, and we will welcome our first child soon! Please share 1 proudest moment or memory? When I got my first paycheck, I treated my family to a nice dinner. Whom do you admire most and why? I admire my mother the most. She is selfless and always generous to our family. Despite not being well-educated or wealthy, she tries her best to guide and improve our lives. What drives you / what motivates you? Like most people, I am driven by my goals for a better future. Currently, I am working to pay down my mortgage, improve the quality of life for my family, save for my child's future, and provide opportunities that I did not have. Your hobbies? In my free time, I enjoy singing karaoke and leisurely walks in nature (when it is not too hot). I also love travelling overseas, experiencing different cultures, and trying new foods and activities. |
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WWH Family | |||||||||||||||||||||||||||||||||||||
Congratulations to our colleagues on welcoming their bundle of joy in Q2 2024: Elaine Chan - HQ Muhammad Amsyari Bin Ma'at - Value Hotel Balestier |
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We Are Hiring! | |||||||||||||||||||||||||||||||||||||
Introduce someone you know and earn an incentive of up to $1,000!
Worldwide Hotels Group is seeking to recruit new colleagues (SC & SPR) to join our fun team in the upcoming months. We are extending this special once off referral programme further till we fulfil our required team members, so what are you waiting for? Positions available Housekeeping Attendant (Hotel or Room cleaning) / Supervisor Guest Service Officer / Bellman / Supervisor Front Office Executive / Senior Front Office Executive / Supervisor Maintenance Officer / Supervisor |
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Qualifying Criteria
● Referred candidates must be sourced through individual efforts excluding use of social media or any other paid or unpaid recruitment platforms. ● Referee and referred person must not have direct reporting relationship. ● Not an ex-employee who has left employment. ● Employees who are of job grade C-1 and above and/or positions involved in recruitment are NOT eligible to the incentive. e.g. HR and personnel in charge of hiring and General Managers of the hotels. ● Walk-in application at the hotel properties are not define as referral cases. Payment ● Payment to referrer will be on the 4th and 7th month from the join date of the new hire of $500 each trench via normal payroll. Both referrer and referred employee must be confirmed at time of payout. ● Both referrer and new hire must NOT be serving notice or terminated from service at the point of pay out. Process ● Indicate in the referred applicant’s application form to be eligible. ● Inform HR/payroll whenever there is a referral case via shida@wwhotels.com / leeszemin@wwhotels.com / allpay@wwhotels.com |
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STAFF RATE | |||||||||||||||||||||||||||||||||||||
Overseas Properties |
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Terms and Conditions:
For bookings: All room bookings will require to be made through Business Development for processing via QR code (above). ● Rates are valid from 1st January 2024 to 31st December 2024. ● Staff must check in themselves (ie cannot book for friends and family). ● Staff are entitled to book up to 2 rooms per reservation as the rates offered are exclusive. ● All reservations will be on pax account (pay upon check-in). ● To ensure the Staff Rate is not being abused, Staff Rate will not be honored if any bookings are made directly with the hotel without verification from the Business Development. ● GM/HM in each individual hotel are accountable to verify the employee’s eligibility. ● Any changes to the rates will be updated soon. |
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Enjoy Exclusive Discounts with Your Worldwide Hotels Staff Card |
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We are delighted to inform you that you can now enjoy discounts at participating outlets by simply presenting your Worldwide Hotels Staff Card. Show your staff card to the respective tenant listed below to take advantage of the following exclusive offers:
● Chara Brasserie: Enjoy 30% off your total bill Address: 8 Club St, #02-01, Mercure ICON Singapore City Centre, Singapore 069472 ● La Table D’Emma: Enjoy 10% off à la carte menu (excluding promos and set menu) Address: 8 Club St, #01-04, Mercure ICON Singapore City Centre, Singapore 069472 ● Upward Taproom: Enjoy 15% off your total bill (not applicable to promotional deals) Address: 8 Club St, #01-06, Mercure ICON Singapore City Centre, Singapore 069472 Take advantage of these fantastic discounts as a token of our appreciation for your hard work and dedication. |
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PROPERTY FEATURE | |||||||||||||||||||||||||||||||||||||
Hotel 81 Chinatown |
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When did the Hotel 81 Chinatown start operations?
Hotel 81 Chinatown opened on 12 September 2003. Explain what our colleagues do daily at the Hotel? Our hotel colleagues start their day by meticulously cleaning and preparing guest rooms to the highest standards, ensuring every guest feels welcome and comfortable. They assist with guest requests, from extra towels to local attraction recommendations, handle check-ins and check-outs, and address any maintenance issues. Their hard work and dedication are essential in providing a positive and memorable experience for our guests, and we are grateful to have such a fantastic team. What did you or your colleagues do to ensure that guest satisfaction or needs are met? Our team consistently provides exceptional service. From the moment guests arrive, they are greeted warmly and assisted with any needs. We tailor our services to individual needs and value feedback to improve continuously. Guest satisfaction is our top priority, and we are dedicated to ensuring a memorable and enjoyable experience. Interesting Facts |
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Getting To Know Your Neighbourhood Chinatown |
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Our colleague, Jimmy Cheng, has gone around Chinatown to show us some hidden gems but first, did you know?...
Chinatown is an estate located largely in the Outram area in the Central Region of Singapore. In his 1822 master Town Plan, Sir Stamford Raffles allocated the whole area west of the Singapore River for a Chinese settlement known as the Chinese Campong (kampong in Malay means “village”), envisaging that the Chinese would form the bulk of future town dwellers. Singapore, the new land of opportunity then, had attracted many immigrants from China, who expanded the original boundaries of this economically and culturally vibrant, self-contained town. Today, Chinatown is Singapore’s largest Historic District, and an important and unique ethnic quarter Singaporeans fondly call “our Chinatown”. Now, let’s move on to some hidden gems in Chinatown itself! |
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1. Sri Layan Sithi Vinayagar Temple 2. Masjid Jamae (Chulia) 3. Chinatown Street Market 4. Lau Pa Sat 5. Potato Head Singapore 6. Hawker Chan 7. Tongue Tip Lanzhou Beef Noodles (Halal) 8. The Wizard's Brew |
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LOCAL PLACES OF INTEREST | |||||||||||||||||||||||||||||||||||||
Sentosa Sensoryscape |
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Spanning 30,000 square metres, Sentosa Sensoryscape links the north of Sentosa island to the southern beaches and features six sensory-engaging gardens: Lookout Loop, Tactile Trellis, Scented Sphere, Symphony Streams, Palate Playground, and Glow Garden. Nature and architecture blend in these gardens, with woven metal structures, lush plants, and natural sounds. At night, the unique ImagiNite experience brings the area to life with interactive floor projections, augmented reality, and light shows, creating a seamless and magical story across Sentosa Sensoryscape.
Getting there By Foot: Take a stroll via Sentosa Boardwalk and enter Sensoryscape via Lookout Loop. By Sentosa Bus: Take Sentosa Express, alight at Imbiah Station, and enter Sensoryscape via Lookout Loop. By Bus: Take Bus 123, alight at Beach Station, and enter Sensoryscape via Glow Garden. By Car: Park at Beach Station Carpark and enter Sensoryscape via Glow Garden. Parking (Beach Station Carpark): Before 5/6pm: $0.02/min from 7am to 5pm After 5/6pm: $2.40/entry from 5.01pm to 6.59am the following day More info on getting here. Opening hours: 24 hours daily daily ImagiNite experience: 7.50pm to 9.40pm daily Cost: Free, Sentosa admission fee applies |
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More info on Sentosa Sensoryscape |
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National Day | |||||||||||||||||||||||||||||||||||||
9 August - Celebrate Singapore's remarkable journey since its independence in 1965.
Happy 59th Birthday, Singapore! This year's theme, "Strength in Unity," reflects our collective resilience and spirit. |
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Mid-Autumn Festival | |||||||||||||||||||||||||||||||||||||
The Mid-Autumn Festival, also known as the Moon Festival, is a traditional celebration in Chinese culture. It takes place on the 15th day of the eighth lunar month when the moon is believed to be at its fullest and brightest. During this festival, families and friends gather to admire the moon, exchange mooncakes (a delicious pastry filled with various sweet or savoury fillings), and enjoy outdoor activities like lantern parades and cultural performances. It is a time to appreciate the moon's beauty, express gratitude, and reunite with loved ones.
Here's to wishing you and your loved ones a Happy Mid-Autumn Festival! |
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SMS from Government?
Check that it’s gov.sg |
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From 1 July 2024, gov.sg is the Sender ID the government uses to send SMSes. All government agencies, ministries, statutory boards, and services now send SMSes from the gov.sg Sender ID. Using a single, secure Sender ID will make it easier for the public to identify authentic government SMSes, and help protect against anyone pretending to be a government officer or agency. The gov.sg SMS Sender ID is protected, and only government agencies are able to use it. So if you receive a gov.sg SMS, you know for sure it’s from the government. Limited exceptions will be made for National Service matters and emergency services. Read more about the exceptions here. Spotted a suspicious message? Report it immediately Stay alert to scams by always checking SMS Sender IDs and message contents carefully. Report any suspicious SMSes you see using the form link below, and help keep our communication networks secure. Report Suspicious SMS |
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More Info on SMSes with gov.sg | |||||||||||||||||||||||||||||||||||||
LIFESTYLE | |||||||||||||||||||||||||||||||||||||
5 Eye Care Tips |
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Eye care is a particularly important healthy habit, particularly given the high exposure to screens in modern society. Following these simple habits can help you keep your eyes healthy for longer. | |||||||||||||||||||||||||||||||||||||
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How to Improve Your Eye Health |
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Dr. Allen shares tips on how to improve your eyesight and eye health! Learn more about eye health and what you can do to see better, longer.
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Congratulations to the Winners of April 2024 Pop Quiz |
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Worldwide Hotels currently owns and manages 7 hotel brands in Singapore; ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These brands culminate in more than 8,000 rooms spread across 41 properties, making Worldwide Hotels the largest home-grown mid-scale hotel group in Singapore. | |||||||||||||||||||||||||||||||||||||
Discover Worldwide Newsletter Archive
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