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Discover Worldwide Newsletter - Multiple Languages
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Dear Colleagues,
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Worldwide Hotels Core Values | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels Core Values & Key Drivers | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels Core Values - Multiple Languages | |||||||||||||||||||||||||||||||||||||
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Worldwide Hotels and 6 Hotel Brand Promise & Attributes |
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It's a commitment to our stakeholders that guides our actions, from product development to communication.
Brand Attributes: These are the qualities we want our brand to embody, shaping perceptions. They serve as benchmarks for our actions and communication. Please familiarize yourself with Worldwide Hotels and our 6 Hotel Brand Promise & Attributes. | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels and 6 Hotel Brand Promise & Attributes PDF |
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Your Opinion Matters | |||||||||||||||||||||||||||||||||||||
Your feedback is crucial in shaping our Core Values and strengthening Worldwide Hotels. Please click the link below to provide your anonymous input, which will be addressed by the Head of Human Resources. Thank you for your valuable contribution. | |||||||||||||||||||||||||||||||||||||
Submit Your Opinion / Feedback |
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Whistleblowing | |||||||||||||||||||||||||||||||||||||
The company encourages employees to report any concerns or improprieties. Whistle-blowers can contact their Department Head or Assistant Vice President, Group Human Resources (elainechan@wwhotels.com). For serious incidents, when independence is a concern, whistle-blowers may contact the CEO directly (CEO - carolyn@wwhotels.com). |
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HALL OF FAME | |||||||||||||||||||||||||||||||||||||
WWH All Together Recognition Program | |||||||||||||||||||||||||||||||||||||
At Worldwide Hotels, we strive for hospitality excellence in every aspect of guest service. Our WWH All Together Recognition Program acknowledges team members quarterly who exemplify our Core Values by going the extra mile to enhance guest experiences, addressing issues effectively, and demonstrating outstanding service with a supportive attitude.
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It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q1 2024 for outstanding performance. Ms. Nur Hidayah Tiong Li - Guest Service Manager, Hotel Boss Mr. Poh Chai Thiam (Fu CaiTian) - Guest Service Officer, Value Hotel Thomson Ms. Zhang Yan - Room Attendant, Hotel 81 Hollywood Mr. Muhammad Shafiq Bin Hasan Ghani - Room Attendant, V Hotel Lavender Mr. Loke Kar Hoe - Maintenance Technician, Maintenance Please join us in congratulating them for upholding Our Core Values and contributing to Worldwide Hotels' success as a great and inclusive work environment. They have consistently provided exceptional guest service. |
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SPOTLIGHT | |||||||||||||||||||||||||||||||||||||
WWH DEVELOPMENT UPDATES Our World’s Largest Mercure Hotel Opens on Singapore’s Hip Club Street |
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We're excited to announce the opening of the world's largest Mercure Hotel in Singapore on April 15, 2024. Located at 8 Club Street, the new Mercure ICON Singapore City Centre boasts 989 keys and stands as our latest landmark hotel. The opening ceremony was attended by our Chairman, CEO, and Accor CEO (MEA APAC – Premium, Midscale & Economy).
Situated in the heart of Chinatown, the hotel offers easy access to dining, clubbing, chill-out, and shopping options. Guests can explore nearby attractions such as Amoy Street, Ann Siang Road, Club Street, Chinatown Point, and Maxwell Food Centre. The hotel is directly connected to Chinatown and Telok Ayer stations, facilitating convenient exploration of the city. |
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Press Release
LinkedIn Post |
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WWH 30th Anniversary | |||||||||||||||||||||||||||||||||||||
This year marks our 30th anniversary of continuous operations. We celebrated this milestone at Novotel Singapore on Kitchener with our partners. Dr. Tan See Leng, Minister for Manpower and Second Minister for Trade and Industry, graced the occasion as our Guest-of-Honour. Mr. Choo, our Chairman and a strong advocate of education, generously donated $2 million to Singapore University of Technology and Design (SUTD) and $300,000 to School of the Arts (SOTA). The event was a success, evident from the smiles and congratulatory messages received by Mr. Choo and the team. | |||||||||||||||||||||||||||||||||||||
WWH Lifestyle, Corporate & Mercure ICON Singapore City Centre Videos |
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We have just completed three videos: two for WWH (one for Corporate and one for Lifestyle), and one for Mercure ICON Singapore City Centre. These videos will be instrumental in our marketing efforts to promote our brands globally. Click the link below to view them!
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Worldwide Hotels - Lifestyle Video
Worldwide Hotels - Corporate Video Mercure ICON Singapore City Centre - Video |
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Q1 2024 ATP Winners Session With CEO | |||||||||||||||||||||||||||||||||||||
We celebrated with Q1 2024 ATP winners at Jubilicious, Hotel Boss. Their resilience in overcoming challenges is commendable. Congratulations to our winners and thanks to all nominees! Looking forward to more nominations ahead! | |||||||||||||||||||||||||||||||||||||
Long Service Award | |||||||||||||||||||||||||||||||||||||
Several of our dedicated colleagues recently received long service awards for their exceptional commitment and loyalty to Worldwide Hotels. These awards, presented by our respective department heads, recognize their significant contributions, including milestones of 6, 12, 18, and 24 years of service. We extend our heartfelt thanks to them and look forward to their continued growth and success with us at Worldwide Hotels. | |||||||||||||||||||||||||||||||||||||
WWH Privileges | |||||||||||||||||||||||||||||||||||||
Sign up for 'WWH Privileges' to enjoy exclusive discounts and stay updated on our latest promotions. Click here to sign up: http://eepurl.com/hnGRWj. Your data will be kept confidential per the PDPA. | |||||||||||||||||||||||||||||||||||||
Follow WWH's Facebook, Instagram & LinkedIn Page | |||||||||||||||||||||||||||||||||||||
Join our online community! Like us on Facebook (FB), follow us on Instagram (IG), and connect with us on LinkedIn for the latest updates, behind-the-scenes sneak peeks, and exclusive promotions. Stay connected and don't miss out – like, follow, and connect with us today!
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HIGHLIGHTS & STAFF ENGAGEMENT EVENTS |
Metta School - Student Attachment | ||||||||||||||||||||||||||||||||||||
V Hotel Lavender | |||||||||||||||||||||||||||||||||||||
Metta School student Rohan Ashok Dalani joins V Hotel Lavender for his ITE Skills Certification OJT starting 16th January 2024. He will learn and experience the roles and responsibilities of hotel and room attendants during his seven months with us. He will go through an assessment by the school’s instructor before the end of his attachment. We wish him all the best. Please say hello to him if you are at V Hotel Lavender. | |||||||||||||||||||||||||||||||||||||
COVID-19 Resilience Certificate | |||||||||||||||||||||||||||||||||||||
Hotel Boss | |||||||||||||||||||||||||||||||||||||
Hotel Boss has been awarded the second COVID-19 Resilience Certificate (CRC) for its exceptional contributions to Singapore's fight against the pandemic. Congratulations to our dedicated teams for their public spirit and resilience. Your support has made our community safer and more welcoming. Here's to more remarkable moments ahead! | |||||||||||||||||||||||||||||||||||||
Hotel Visit - Day 4 CNY | |||||||||||||||||||||||||||||||||||||
The leadership team and managers from HQ made a special visit to the hotels on the fourth day of the Chinese New Year festivities. Their purpose was to celebrate the occasion and express heartfelt appreciation to the hardworking operations team for their dedication and efforts. | |||||||||||||||||||||||||||||||||||||
CNY Celebration with Guest | |||||||||||||||||||||||||||||||||||||
Hotel Boss & V Hotel Bencoolen | |||||||||||||||||||||||||||||||||||||
Hotel Boss and V Hotel Bencoolen staff celebrated Chinese New Year by taking photos with guests at specially decorated spots around the property. It was a festive way to engage with guests and spread the joy of the season. | |||||||||||||||||||||||||||||||||||||
CNY Lo Hei, Dinner & Outing | |||||||||||||||||||||||||||||||||||||
V Hotel Lavender, V Hotel Bencoolen, Hotel Mi Bencoolen & Hotel Mi Rochor |
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Hotel Mi Bencoolen and Hotel Mi Rochor celebrated CNY with a Lo Hei session. V Hotel Bencoolen held a reunion dinner for staff with a traditional Lo Hei. At V Hotel Lavender, the housekeeping team celebrated with a hotpot dinner at Bugis for their Chinese and Vietnamese colleagues, complete with a small lucky draw of hamper items to spread festive cheer. | |||||||||||||||||||||||||||||||||||||
Valentine Day Celebration | |||||||||||||||||||||||||||||||||||||
V Hotel Bencoolen, Hotel Mi Bencoolen & Hotel Mi Rochor | |||||||||||||||||||||||||||||||||||||
V Hotel Bencoolen, Hotel Mi Bencoolen, and Hotel Mi Rochor celebrated Valentine’s Day by showing appreciation to their female guests and staff. The housekeeping teams prepared roses with wrapping paper and ribbon, surprising them with this sweet gesture. | |||||||||||||||||||||||||||||||||||||
Hotel Visit - Hari Raya Goodies Giveaway | |||||||||||||||||||||||||||||||||||||
To show our heartfelt appreciation for the dedication and hard work of our Muslim staff during Hari Raya, the management presented them with delightful hampers filled with goodies. This gesture aims to bring joy and recognize their commitment during the festive season. We hope these tokens have brought happiness and a sense of appreciation to our hardworking staff. | |||||||||||||||||||||||||||||||||||||
Hari Raya & Thingyan Dinner | |||||||||||||||||||||||||||||||||||||
Hotel Laundry | |||||||||||||||||||||||||||||||||||||
The Hotel Laundry team celebrated Hari Raya and Thingyan (Thingyan is the Burmese New Year Water Festival, celebrated in Myanmar as a traditional Buddhist festival) for staff over dinner on two separate occasions at the laundry plant. | |||||||||||||||||||||||||||||||||||||
UP CLOSE WITH... | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to… | |||||||||||||||||||||||||||||||||||||
Ng Sze Ming | |||||||||||||||||||||||||||||||||||||
Assistant Vice President Finance, Corporate Finance - HQ | |||||||||||||||||||||||||||||||||||||
What interesting fact about yourself that most of your colleagues are not aware of?
Here's the scoop: I don't eat durian or most things with cheese, and I'm left-handed. I listen to and sing along with Jay Chou, JJ Lin, and Stef Sun's music and make it a point to attend most of their concerts in SG (if my fingers are fast enough to snag the tickets, of course). Please share 1 proudest moment or memory? There is no one particularly proudest moment; I don't think I've even had my 15 minutes of fame yet. Small wins make me swell with pride. Like finally passing my driving test after three attempts, surviving a lengthy board meeting, or seeing my daughter take the stage as the MC for a Mother's Day performance…. etc, make me very proud. Whom do you admire most and why? I admire people who exhibit patience and attentive listening skills. I also profoundly respect courageous leaders with extraordinary vision, such as LKY. What drives you / what motivates you? What drives me is the knowledge that if I can improve or complete something, the results will positively impact others, either in their work or personal lives. Your hobbies? When I'm not busy with work, wrangling the kids or at the grocery stores, you'll find me diving into the virtual battlefield of Mobile Legends. Yes, you heard it right. I've honed my skills thanks to my expert tutors—my kids! |
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Up Close With...
Andrew Lee |
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General Manager - Novotel Singapore on Kitchener | |||||||||||||||||||||||||||||||||||||
What interesting fact about yourself that most of your colleagues are not aware of?
I'm a drummer and baker, and I also do some volunteer work in third-world countries. Please share 1 proudest moment or memory? One of my proudest moments is being a father to four children and having a capable wife who takes care of our family very well. What drives you / what motivates you? My passion lies in serving and developing others, driving me to help people grow to their fullest potential. Your hobbies? Volleyball, swimming and spending time with my kids. |
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WWH Family | |||||||||||||||||||||||||||||||||||||
Congratulations to our colleagues on welcoming their bundle of joy in Q1 2024: Ali Elsayed Ahmed Mohamed Elniklawy - HQ Muhammad Asyraf Bin Karsani - Hotel Boss Rayson Chong Wen Ping - Hotel 81 Hollywood Khairunnisa Binte Zailani - Hotel 81 Balestier |
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We Are Hiring! | |||||||||||||||||||||||||||||||||||||
Introduce someone you know and earn an incentive of up to $1,000!
Worldwide Hotels Group is seeking to recruit new colleagues (SC & SPR) to join our fun team in the upcoming months. We are extending this special once off referral programme further till we fulfil our required team members, so what are you waiting for? Positions available Housekeeping Attendant (Hotel or Room cleaning) / Supervisor Guest Service Officer / Bellman / Supervisor Front Office Executive / Senior Front Office Executive / Supervisor Maintenance Officer / Supervisor |
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Qualifying Criteria
● Referred candidates must be sourced through individual efforts excluding use of social media or any other paid or unpaid recruitment platforms. ● Referee and referred person must not have direct reporting relationship. ● Not an ex-employee who has left employment. ● Employees who are of job grade C-1 and above and/or positions involved in recruitment are NOT eligible to the incentive. e.g. HR and personnel in charge of hiring and General Managers of the hotels. ● Walk-in application at the hotel properties are not define as referral cases. Payment ● Payment to referrer will be on the 4th and 7th month from the join date of the new hire of $500 each trench via normal payroll. Both referrer and referred employee must be confirmed at time of payout. ● Both referrer and new hire must NOT be serving notice or terminated from service at the point of pay out. Process ● Indicate in the referred applicant’s application form to be eligible. ● Inform HR/payroll whenever there is a referral case via shida@wwhotels.com / leeszemin@wwhotels.com / allpay@wwhotels.com |
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STAFF RATE | |||||||||||||||||||||||||||||||||||||
Overseas Properties |
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Terms and Conditions:
For bookings: All room bookings will require to be made through Business Development for processing via QR code (above). ● Rates are valid from 1st January 2024 to 31st December 2024. ● Staff must check in themselves (ie cannot book for friends and family). ● Staff are entitled to book up to 2 rooms per reservation as the rates offered are exclusive. ● All reservations will be on pax account (pay upon check-in). ● To ensure the Staff Rate is not being abused, Staff Rate will not be honored if any bookings are made directly with the hotel without verification from the Business Development. ● GM/HM in each individual hotel are accountable to verify the employee’s eligibility. ● Any changes to the rates will be updated soon. |
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Worldwide Hotels' Acrylic Plaques Installed at Overseas Properties | |||||||||||||||||||||||||||||||||||||
We're excited to share that our overseas properties have installed the "A Property of Worldwide Hotels Singapore" Acrylic Plaque. This addition helps guests identify these properties as valuable assets owned by Worldwide Hotels, enhancing our commitment to exceptional hospitality worldwide. | |||||||||||||||||||||||||||||||||||||
PROPERTY FEATURE | |||||||||||||||||||||||||||||||||||||
Mercure ICON Singapore City Centre |
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When did the Mercure ICON Singapore City Centre start operations?
Mercure ICON Singapore City Centre opened on 15 April 2024. Explain what our colleagues do daily at the Hotel? Front office staff greet guests, assist with check-in/out, and provide information. Housekeeping staff clean guest rooms, report maintenance issues, and assist guests with requests. What did you or your colleagues do to ensure that guest satisfaction or needs are met? Ensure guest satisfaction by providing personalised service, addressing guest needs promptly, and maintaining clean and comfortable rooms. We greet guests warmly, provide information about hotel services, and handle enquiries and complaints professionally. We go above and beyond to exceed guest expectations and create memorable experiences. Interesting Facts |
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Getting To Know Your Neighbourhood Ann Siang Hill & Club Street |
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Our colleague, Mimi, has gone around Ann Siang Hill and Club Street to show us some hidden gems but first, did you know?...
Club St was once bustling with clan associations, trade guilds, and elite social clubs. These streets were gathering spots for Chinese migrants and high society. The street likely got its name from the Chinese clubs and guilds that were central to Singapore's growth. Today, Ann Siang Hill and Club Street is Clarke Quay’s cool, younger cousin—equally fun and always fully charged with an electrifying atmosphere after dark, a favourite with people in the know of the latest nightlife destinations. Now, let’s move on to some hidden gems in Ann Siang and Club Street itself! |
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1. Ann Siang Hill Park 2. Truefitt & Hill 3. Woaw Gallery 4. Maxi Coffee Bar 5. Picanhas’ (Halal) 6. Low Tide 7. Lolla 8. Merci Marcel 9. Le Bon Funk 10. FRY Rooftop Bistro and Bar |
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LOCAL PLACES OF INTEREST | |||||||||||||||||||||||||||||||||||||
Keppel Centre for Art Education |
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National Gallery Singapore’s Keppel Centre for Art Education invites young learners to explore the art of Singapore and Southeast Asia through hands-on experiences. Winner of the 2018 Children in Museums Award, the Centre offers a vibrant space for creative expression and imaginative discovery.
While the Keppel Centre for Art Education is ideal for kids, the National Gallery Singapore's overall collection, especially the Singaporean pieces, is also worth exploring. Additionally, the building itself boasts numerous features you shouldn't overlook. Getting there By MRT: The nearest station is City Hall MRT (Exit B), and the National Gallery Singapore is about a 7-minute walk from the station. By Bus: Bus Number 130 stops right outside the Coleman Street Entrance, and 63, 51, 80, 32, and 851 stop near Peninsula Place, just a 5-minute walk away from the gallery. 195 and 961 stop at Parliament Place, which is just a 1-minute walk away. Parking: 7am–6pm: $1.40 per half hour 6pm–1am: $3.30 per entry Motorbike parking: $1 per entry, no overnight parking More info on getting here. Opening hours: 10am to 7pm daily Cost: Free general admission for Singaporeans and PRs. National Gallery FAQ. |
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More info on Keppel Centre for Art Education |
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Good Friday / Easter Sunday | |||||||||||||||||||||||||||||||||||||
Good Friday is a Christian holiday commemorating the crucifixion of Jesus Christ and his death at Calvary. It is observed during Holy Week as part of the Paschal Triduum on the Friday preceding Easter Sunday. It is a day of fasting, prayer, and reflection for Christians around the world, remembering the sacrifice of Jesus for the redemption of humanity.
Wishing all a blessed Good Friday. |
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Hari Raya Puasa | |||||||||||||||||||||||||||||||||||||
To mark the end of the fasting month, Muslims celebrate the festival of Hari Raya Aidilfitri or Hari Raya Puasa, in Singapore on April 10. Besides having a feast with close family and friends, the religious holiday is a time for forgiveness and making amends.
Here's wishing all our friends and colleagues at Worldwide Hotels a very Selamat Hari Raya Aidilfitri and Happy Holidays. |
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Vesak Day | |||||||||||||||||||||||||||||||||||||
Buddhists in Singapore and the world over celebrate the birth, enlightenment and death of Gautama Buddha on Vesak Day, May 22, a time of joy, peace and reflection.
Here's to wishing you and your loved ones a peaceful and harmonious Vesak Day! |
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Hari Raya Haji | |||||||||||||||||||||||||||||||||||||
Hari Raya Haji is celebrated by Muslims around the world to mark the end of the Muslim pilgrimage known as the “haj”, on June 17. The “haj” retraces the journey of Prophet Muhammad’s pilgrimage to Mecca in Saudi Arabia.
Here's wishing all our friends and colleagues at Worldwide Hotels a very Selamat Hari Raya Haji and Happy Holidays. |
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What is a Social Media Impersonation Scam? | |||||||||||||||||||||||||||||||||||||
The scammer hacks your social media or messaging apps, like Whatsapp, pretending to be you. They ask your contacts to buy gift cards or share personal, bank details, and One-Time Passwords for online accounts (e.g., Lazada, Shopee, Qoo10) for fake promotions. With this info, they make unauthorized transactions. How to stay safe? 1. Don't give anyone your details Never disclose personal particulars, banking and credit card details and OTPs to anyone, especially over the phone. No government agencies will ask you for your personal details or bank transfers over the phone or through automated voice machines. 2. Identify and verify Cease communication immediately if you sense something is amiss. If an online friend asks for your personal information, confidential information or money, contact that friend through other channels such as a phone call to verify their request. 3. Don't click on links Do not click on URLs in unsolicited emails and text messages. 4. Stay calm Do not share sensitive and personal information without verification. Never share confidential information such as OTPs or passwords with anyone. If in doubt, speak to someone you trust to seek a second opinion. |
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LIFESTYLE | |||||||||||||||||||||||||||||||||||||
5 Tips to Improve your Life |
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Making positive changes to improve your health and well-being is always a valuable pursuit. Here are some science-backed tips to help you on your journey. | |||||||||||||||||||||||||||||||||||||
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Change Your Life – One Tiny Step at a Time Achieving personal goals often involves bridging the gap between who you are and who you want to be, encompassing habits like regular exercise, healthy eating, language learning, and more, which can require consistent effort and discipline, leading to frustration when setbacks occur, though understanding the challenges can make change easier. |
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Congratulations to the Winners of January 2024 Pop Quiz |
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Worldwide Hotels currently owns and manages 7 hotel brands in Singapore; ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These brands culminate in more than 8,000 rooms spread across 41 properties, making Worldwide Hotels the largest home-grown mid-scale hotel group in Singapore. | |||||||||||||||||||||||||||||||||||||
Discover Worldwide Newsletter Archive
2024 January 2023 October 2023 July 2023 Apr 2023 Jan 2022 Oct 2022 Jul 2022 Apr 2022 Jan 2021 Oct 2021 Jul 2021 Apr 2021 Jan 2020 Oct 2020 Jul 2020 Jan 2019 Oct |
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