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Worldwide Hotels
 
 

Message from our
Chief Executive Officer

Dear Colleagues,

I have some exciting news to share as we reach the year's halfway mark. In the coming months, we will open two new hotels in Short Street and Club Street, with our latter flagship property launching in early Q4. These additions mark significant milestones in our journey of success and expansion.

Furthermore, we will participate in ITB Asia in October 2023 to showcase our latest properties to travel trade partners and media. This is an incredible opportunity to strengthen our brand presence and build valuable partnerships.

I am filled with enthusiasm and confidence as we look ahead. With your continued support, I am certain we will achieve remarkable milestones and exceed our goals.

Thank you for your outstanding commitment. Let's embrace the upcoming growth together and strive for excellence.

Warm Regards,

Carolyn Choo
 
Worldwide Hotels Core Values
 
 
 

Worldwide Hotels Core Values & Key Drivers

 
 
Worldwide Hotels Core Values - Multiple Languages
 
English   Chinese   Malay   Tamil
 
 
Worldwide Hotels and
6 Hotel Brand Promise & Attributes
 
 
Brand Promise: A Brand Promise is a promise we make to our stakeholders and we use it to shape everything we do, new products & services, how we behave, how we communicate... Everything!

Brand Attributes: Brand Attributes are the building blocks for our Brand Proposition. They articulate how we want our brand to be perceived by all our stakeholders. We use our brand attributes to ensure we’re delivering our brand proposition, so we use them as a benchmark for everything we do & say.

Please be well-versed with our Worldwide Hotels and 6 Hotel Brand Promise & Attributes.

Worldwide Hotels and 6 Hotel Brand Promise & Attributes PDF
 
 
Worldwide Hotels - Our Core Values Survey 2022
 
 
Thank you all for completing the 2022 Worldwide Hotels Core Values Survey.

 Overall, within each of the Our Core Values modules the survey responses continue to be supportive. This demonstrates confidence in our baseline and signifies that Worldwide Hotels continues to head in the right direction. 

In 2023, Our Core Values Survey results will determine the core areas where progress was made, and areas that may need further effort and focus. 

Strategic Plans and Actions will be specifically addressed as we endeavour to make Our Worldwide Hotels a successful and a great inclusive work environment. 
 
 
Your Opinion Matters
 


As per the commentary in Our 2021 Core Values Survey your responses and views are very important. Your valued opinions will continue to help shape Our Core Values and strengthen Worldwide Hotels. Your feedback will assist management to understand your concerns and address them in a timely manner. Please click on the link below and provide your constructive feedback for areas of improvement.

All submissions are anonymous and will be addressed by Head of Human Resources.

Submit Your Opinion / Feedback
 
 
Whistleblowing
 


For the purpose of good governance, the company encourages any employee to be free to make known or raise concerns about actual or possible improprieties.

Whistle-blowers can choose to write to your Department Head or Assistant Vice President, Group Human Resources (elainechan@wwhotels.com).

For serious incidents, if independence is deemed to be compromised, whistle-blowers may write to the CEO directly (CEO - carolyn@wwhotels.com).
 
 


In keeping with Our Core Values and to ensure we are all fully engaged please take the time to review "WWH Kahoot! Gamification".

"WWH Kahoot! Gamification" is an exceptionally user-friendly game and will create a completely different new atmosphere to promote Our Core Values. Click on the url below "WWH Kahoot! Gamification".

How To Play
 
 
Hall of Fame
 
WWH All Together Recognition Program
 
 
All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests.

The WWH All Together Recognition Program recognizes individuals each quarter who have displayed in an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude.

It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q2 2023 for outstanding performance.



Mr. Leon Tan Yong Jia - Assistant Manager, V Hotel Bencoolen
Mr. Toh En Wei Leonard - Front Office Executive, Hotel Mi
Mr. Leon Chan - Hotel Manager, Hotel 81 Orchid
Ms. Putri Nur Afzan Binte Sulaiman - Hotel Manager, Value Hotel Nice
Ms. Zhang Shu Yan - Room Attendant, V Hotel Lavender

Please join us in congratulating them. Thank you for making decisions based on Our Core Values and endeavouring to make Worldwide Hotels a successful and a great inclusive work environment for all of us while providing exceptional guest service during these challenging times.
Name Details
Mr. Leon Going the extra mile and beyond. Leon demonstrated service from the heart by approaching a guest in tears in the lobby and offering his phone to make a long-distance call without hesitation. The guest needed to make an urgent call because her husband was sick and managed to book the next earliest flight with Leon’s assistance.
Mr. Leonard A creative service staff. Leonard never fails to craft unique and customized handwritten cards for guests for each occasion. His talent has impressed and touched the guest, making their special days even more memorable.
Mr. Leon A committed manager for his team bonding. Leon organized a surprise outing for his team during Ramadan fasting month with his funds. His generosity and consideration helped bond and motivate his team during a challenging period.
Ms. Putri Putri takes excellent care to ensure her team enjoys the trip to Geylang Serai Bazaar. She ensures that the team members get to experience the festive spirit of Hari Raya in Singapore and is committed to promoting team bonding in her team.
Ms. Shu Yan Zhang Shu Yan is a charming and polite room attendant who cheerfully teaches and mentors the intern. Her idea to modify the window squeegee also helps the team to clean more efficiently. The team is grateful that she shared this idea.

More info on WWH All Together Recognition Program & Winners
 
 
Spotlight
 
Tripadvisor Travelers' Choice 2023
 
 
V Hotel Bencoolen and Hotel Mi were awarded the Travellers Choice 2023 badge by TripAdvisor in May 2023. We are incredibly proud of their achievements. Kudos!

We also encourage everyone to continue delivering memorable experiences for our guests and aim to create more award-winning moments in the future.
 
 
New Website
 
 
We're thrilled to introduce our newly revamped website that offers everything you need in one place! Take your time to navigate through the different pages and discover how this website enhances our brand positioning and sets us apart from others. With this update, we aim to attract more visitors to our site and provide an improved user experience with added features. So go ahead and explore!

Click here to visit the new website
 
 
Q2 2023 ATP Winners Session With CEO
 
 
Get-together dinner with Q2 2023 ATP winners, held at Jubilicious, Hotel Boss. We are proud that they have stepped up and risen to the challenging environment, committed to emerging stronger. It is also encouraging to know the efforts of the other nominees, and we hope to receive more nominations in the upcoming quarters.

Congratulations to all the winners!
 
 
Worldwide Hotels Dinner & Dance 2023 Highlights
 


 
During D&D, WWH staff were all suited to the Retro Night theme. We transformed into stylish icons of the past, bringing the vibrant energy of yesteryears to life. It was an unforgettable evening of laughter, camaraderie, and memories as colleagues from different departments and hotels came together for a great catch-up session. Let the nostalgia and excitement linger as we cherish the moments shared during this extraordinary event.

Download your photos here
 
 
Finance Training - HQ
 
 
Finance has started its internal training and engagement program with sessions on Internal Audit and Credit/Accounts Receivables on 24th March and 12th May. Darrell and Kenny lead this training to enhance their team's expertise in the hotel business and function-specific topics. They are committed to providing top-notch service to their colleagues, especially with the increased business volumes. To ensure optimal engagement and participation, they conduct training in small groups and provide snacks and drinks for a delightful afternoon tea experience.
 
 
SSWG TTX: Safety & Security Watch Group
Table Talk Exercise - Hotel Boss
 
 
To ensure the staff from Hotel Boss are well prepared during a bomb threat call, the Safety & Security Watch Group (SSWG) from Rochor Neighborhood Police Station conducted a tabletop exercise, also known as TTX.
 
 
NCT Fan Club Hotel Stay - Hotel Boss
 
 
The fans of NCT (a popular Korean Boyband) stayed at Hotel Boss during their concert in Singapore on 1 May 2023.
 
 
WWH Privileges
 
 
We invite you to sign up for the "WWH Privileges" to enjoy WWH discount privileges and keep abreast of the latest promotions on our promotions and staycation deals.

To sign up, please click this link: http://eepurl.com/hnGRWj and fill out your details as required. All personal data will be kept confidential per the Personal Data Protection Act (PDPA).
 
 
Follow WWH's Facebook & Instagram Page
 
 
Be part of our vibrant online community by liking our company's Facebook Page (FB) and following our Instagram Page (IG). Stay connected with the latest updates, behind-the-scenes sneak peeks, and exclusive promotions that will ignite your passion and keep you ahead of the curve. Don't miss out on the thrills and excitement – hit that like button and follow us today on FB and IG!

Instagram
Facebook
 
 
Hari Raya Celebration
 
 
To show our heartfelt appreciation for the dedication and hard work of our Muslim staff during Hari Raya, the management presented them with delightful hampers filled with goodies. This gesture aims to bring joy and recognize their commitment during the festive season. We hope these tokens have brought happiness and a sense of appreciation to our hardworking staff.
 
 
Hari Raya Dinner for Staff at Kintamani Restaurant - V Hotel Bencoolen
 
 
Our Muslim staff from VBN enjoyed a pre-Hari Raya dinner outing at Kintamani Indonesia Restaurant, fostering team bonding and creating lasting memories.
 
 
Visit to Geylang Bazaar - Value Hotel Nice
 
 
Our Value Hotel Nice Hotel Manager, Putri, organized a mini Geylang Serai Bazaar tour for the team to immerse themselves in the vibrant Ramadan atmosphere of Singapore. It was an eye-opening experience filled with festive spirit.
 
 
Ramadan Dinner + Movie - Hotel 81 Orchid
 
 
During Ramadan, Hotel 81 Orchid's Hotel Manager, Leon Chan, organized a special dinner-movie outing for his Muslim housekeeping staff. This initiative was a heartfelt appreciation for their hard work and resilience during the fasting period amidst high occupancy.
 
 
Mother's Day Celebration – Hotel Mi
 
 
Hotel Mi celebrated Mother's Day by distributing beautiful carnations, lovingly wrapped by our thoughtful housekeeping staff. The guests were pleasantly surprised and touched by this heartfelt gesture.
 
 
Mother's Day Celebration – V Hotel Bencoolen
 
 
V Hotel Bencoolen showed appreciation to their dedicated staff and guests by giving out roses to the mothers among them. Additionally, our caring Maintenance staff, Danial, treated the room attendants to refreshing bubble tea.
 
 
Up Close With...
 
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to…
 
Iskandar Norizan
 
 
Front Office Manager - Hotel Mi
 
What interesting fact about yourself that most of your colleagues are not aware of?
I have a passion for motorcycle riding and touring. On occasion, I embark on thrilling adventures in Malaysia.

This encourages me to step out of my comfort zone and embrace new experiences. It serves as a reminder that life is meant to be lived to the fullest, and there is so much to discover beyond the boundaries of our daily routines.

Please share 1 proudest moment or memory?
It would be my experience serving in the Army during my National service. I was honoured to be recognized as the Best Soldier in my battalion and received the accolade for Best Physical Fitness in my cohort.

Furthermore, in that same year, I accomplished a significant personal milestone by completing both a half and full marathon.

These accomplishments hold a special place in my heart as they represent not only my physical capabilities but also the mental strength and discipline I cultivated throughout these endeavours.

Whom do you admire most and why?
My mother. Selfless, kind and generous. Her unwavering selflessness, kindness, and generosity serve as a constant reminder to me of the importance of caring for others and making a positive impact in their lives.

What drives you / what motivates you?
Making a difference. I believe that our actions and contributions can have a transformative effect on the lives of others and that, in turn, can make a profound difference in our own lives. No matter how big or small, it is not only a responsibility but also a source of personal growth and fulfilment.

Your hobbies?
One of my favourite hobbies is running. I find great joy and satisfaction in hitting the pavement and pushing my limits. I also find solace and rejuvenation in practising yoga. While I don't practice yoga as frequently as running, these activities allow me to engage in physical exercise, explore my limits, and find moments of tranquillity. They are not only hobbies but also sources of personal well-being and self-care.
 
 
Up Close With...
Michelle Loh
 
 
Assistant Executive Housekeeper - Hotel Mi
 
What interesting fact about yourself that most of your colleagues are not aware of?
I love reading! Reading is my way of relaxing. I can't relax by just sitting down and doing nothing because I feel unproductive. When I read, I can feel relaxed and productive. And I love being busy.

Please share 1 proudest moment or memory?
Being a mom. There are no other titles I respond to with such warmth, love, and joy as "Mom".

Whom do you admire most and why?
Oprah Winfrey is a person I admire, for her determination to be great and very informative. And she is a humanitarian to the world.

What drives you / what motivates you?
I stay motivated by focusing on the bigger picture! By working hard now, I believe I will have financial freedom in future and spend more time with my family! I take on this mindset every day and allow it to motivate me to be better and push me towards that goal!

Your hobbies?
I love Muay Thai, go-kart and travel.
 
 
WWH Family
 
 
Congratulations to our colleagues on welcoming their bundle of joy in Q2 2023:

Regina Koh Yong Quan - HQ
Poh Wan Zheng - HQ
Fauzilah Bte Abdul Aziz - Venue Hotel
Ibrahim Bin Onan - Hotel 81 Sakura
Muhammad Fazri Bin Ali - Hotel 81 Spring
 
 
We Are Hiring!
 
 
Introduce someone you know and earn an incentive of up to $1,000!

Worldwide Hotel Group is seeking to recruit locals to join our fun team in the upcoming months. We are extending this unique referral programme until we fulfil our required team members, so what are you waiting for?

Positions available for SC/SPR
Senior Front Office Executive
Front Office Executive
Guest Service Officer
Bellman
Maintenance Technician
Housekeeping Attendant (Hotel or Room cleaning)

Qualifying Criteria
● Referred local candidates must be sourced through individual efforts excluding the use of social media or any other paid or unpaid recruitment platforms.
● Not an ex-employee who has left employment 6 months prior.
● Employees who are of job grade C-1 and above and/or positions involved in recruitment are NOT eligible to the incentive. e.g. HR and personnel in charge of hiring and General Managers of the hotels.
● Walk-ins application at the hotel properties are not defined as referral cases.

Payment
● Payment to the referrer will be on the 4th and 7th month from the join date of the new hire, $500 for each trench via regular payroll.
● Both referrer and new hire must NOT be serving notice or terminated from service at the point of payout.

Process
● Indicate in the referred applicant’s application form to be eligible.
● Inform HR/payroll whenever there is a referral case via belindachan@wwhotels.com / allpay@wwhotels.com
 
 
Staff Rate
Overseas Properties
 

Enjoy exclusive discounts on our overseas properties as a valued Worldwide Hotels employee. Take advantage of our privileged rates below, which include complimentary WiFi for all rooms.
 
 
Swiss Garden Hotel Bukit Bintang Kuala Lumpur
Room nightly rate: RM 160 NETT
Includes daily breakfast for 2 pax		 Travelodge Bukit Bintang
Room nightly rate: RM 120 NETT
Optional breakfast at RM 20 NETT per person per day
 
   
Ibis Budget Osaka Umeda
Room nightly rate: JPY 5,500 NETT
Optional breakfast at JPY 1,100 Nett per person per day		 Travelodge Dongdaemun, Seoul
Room nightly rate: KRW 55,000 NETT
Includes daily breakfast for 2 pax
 
   
Holiday Inn Perth City Centre
Room nightly rate: AUD 100 NETT
Optional breakfast:
Full Buffet - AUD 36.00nett per person per day
Continental - AUD 28.00nett per person per day 		Ibis Styles Brisbane Elizabeth Street
Room nightly rate: AUD 100 NETT
Includes daily breakfast for 2 pax
   
   
Travelodge Sukhumvit 11, Bangkok
Room nightly rate: THB 1,000 NETT
Includes daily breakfast for 2 pax		 Travelodge Pattaya
Room nightly rate: THB 800 NETT
 Includes daily breakfast for 2 pax
   
   
Oakwood Studios Sukhumvit Bangkok
Room nightly rate: THB 1,200 NETT
Optional breakfast at THB 350nett per person per day

 
 
Terms and Conditions:

For bookings: All room bookings will require to be made through Business Development for processing via QR code (above).

● Staff must check in themselves (ie cannot book for friends and family).

● Staff are entitled to book up to 2 rooms per reservation as the rates offered are exclusive.

● All reservations will be on pax account (pay upon check-in).

● To ensure the Staff Rate is not being abused, Staff Rate will not be honored if any bookings are made directly with the hotel without verification from the Business Development.

● GM/HM in each individual hotel are accountable to verify the employee’s eligibility.

● Any changes to the rates will be updated soon.
 
 
Property Feature

Hotel 81 Premier Princess


When did Hotel 81 Premier Princess start its operations?
Hotel 81 Princess re-open its doors in November 2022, after an extensive renovation welcoming guest to indulge in its luxurious amenities and impeccable service.

Explain what our colleagues do daily at the Hotel?
Running a hotel requires effective coordination, attention to detail, and the ability to provide excellent customer service to ensure a positive experience for guests throughout their stay.

Our front desk is the central hub of the hotel, responsible for guest check-in and check-out, managing reservations, handling inquiries, and providing information about hotel facilities and services.

The housekeeping department plays a crucial role in maintaining cleanliness and tidiness throughout the hotel. This includes cleaning and preparing guest rooms, public areas, and baggage services.

What did you or your colleagues do to ensure that guest satisfaction or needs are met?
Hotel 81 Princess encourages guests to provide feedback through surveys, comment cards, or online reviews. We actively review and analyze guest feedback to identify areas for improvement and implement necessary changes to enhance guest satisfaction.

Interesting Facts


 
 
Getting To Know Your Neighbourhood - Geylang
 
 
Our colleague, Azmi, has gone around Geylang to show us some hidden gems but first, did you know?...

The word Geylang is found early in Singapore's history and also in early topographical maps showing marsh and coconut plantations beside and adjacent to the mouth of the Kallang River, home to the Orang Laut (sea gypsies) called orang biduanda kallang that inhabited the area at the time of Raffles' arrival in 1819, and after whom the river is named.

Now, let’s move on to some hidden gems in Geylang itself!



1. National Stadium
2. Decathlon (Kallang)
3. Kallang Ice World
4. Mufiz Prata Corner (Halal)
5. 126 Dim Sum Wen Dao Shi 揾到食
7. Geylang Drip City
 

Local Places of Interest
Bird Paradise


 
Bird Paradise is home to 3,500 birds across 400 species, from loris to pelicans, flamingos, emus, and cassowaries. The new bird park, Bird Paradise (previously called Jurong Bird Park), has made an epic move to its current location in Mandai, Singapore. Bird Paradise is one of the Mandai Wildlife Reserve parks, together with the Singapore Zoo, Night Safari and River Wonders, as well as the upcoming Rainforest Wild Park.

When you first arrive at Bird Paradise, you’ll get to Mandai Wildlife West, where there’s a waterfall feature and three free play areas for kids inspired by a native Singapore species.

Getting there
Take the train to any of the MRT stations (stated below) and hop on a connecting bus that takes you to Mandai Wildlife Reserve.
MRT: Khatib (NS14) Connecting Bus: Mandai Khatib Shuttle
MRT: Choa Chu Kang (NS4) Connecting Bus: 927
MRT: Ang Mo Kio (NS16) Connecting Bus: 138
MRT: Springleaf (TE4) Connecting Bus: 138

More info on getting here

Park opening hours: 9:00am – 6:00pm (Last entry at 5:00pm)

Cost:
Adult: $48
Child (Aged 3 to 12 years old): $33
Senior Citizen (Applicable for local residents ages 60 years and above): $20

What To Bring?
Take along your water bottles, sunscreen, insect repellent, tissues, and bin your trash. Wear comfortable clothes in neutral colours (long pants, long sleeves and a cap), and put on comfortable walking shoes.

What To Do?
Feed the Animals: Catch the birds when they’re most active — during feeding sessions!

Keeper Talks: Enjoy informative and entertaining live commentary from the keepers as well as up-close encounters with the birds as they are being fed.

Presentations: Catch our presentations to witness the amazing talents of our birds alongside their trainers at Bird Paradise.

Wildlife Experiences: Embark on a guided tour where you can learn little-known facts about our avian friends!

For Kids: A multitude of fun activities await kids! From a splashing good time at Egg Splash to bouncing on trampolines at Treetops Play, smiles and laughter are guaranteed!




More Info on Bird Paradise

 
 
National Day
 
 
9 August - Singapore has come a long way ever since it gained independence in 1965.

Happy 58th Birthday, Singapore. “Onward As One”.
 
 
Mid-Autumn Festival
 
 
The Mid-Autumn Festival, also known as the Moon Festival, is a traditional celebration in Chinese culture. It takes place on the 15th day of the eighth lunar month when the moon is believed to be at its fullest and brightest. During this festival, families and friends gather to admire the moon, exchange mooncakes (a delicious pastry filled with various sweet or savory fillings), and enjoy outdoor activities like lantern parades and cultural performances. It is a time to appreciate the moon's beauty, express gratitude, and reunite with loved ones.

Here's to wishing you and your loved ones a Happy Mid-Autumn Festival!
 
 
I Can ACT Against Scams
 


Keep yourself safe from scams when you keep these essential tips in mind.

Be discerning, whether online or offline
CHECK to make sure you’re interacting with a legitimate organisation or person and ADD the ScamShield app to detect scam SMSes and block scam calls from blacklisted phone numbers. TELL your loved ones what you know about scams.

Protect yourself by downloading the ScamShield app now! Visit
www.scamshield.org.sg for more info.

Let's ACT against scams! Spot the signs. Stop the crimes.

Source
 
 
Lifestyle
 
5 Health Tips For Busy Workers
As working professionals, we may be so caught up with work that it’s easy to sacrifice our health to get the job done. Don’t do that. Not only does taking good care of your body helps you function at your peak, your work performance will also improve. Check out these tips to help you get healthier without major changes to your lifestyle.
 
 
Tip #1
Eat Breakfast

Don't skip breakfast! It's the most important meal of the day for a reason. Skipping breakfast has been linked to moodiness, diabetes, and obesity risks.
 
 
Tip #2
Walk Where Possible

You don't need to dedicate time for a workout to stay active. Simple activities like taking a walk during lunch or walking home instead of taking the bus can make a difference in your health and fitness.
   
 
Tip #3
Keep Yourself Hydrated

Dehydration can cause fatigue, tiredness, and headaches, affecting your work performance. It slows down your body's functions, making you feel sluggish. Stay hydrated to eliminate these symptoms and prevent unnecessary snacking at work, maintaining a healthy waistline.
   
 
Tip #4
Cover Your Nutritional Gaps

In our busy schedules, it can be challenging to maintain a healthy lifestyle. Fast food and skipped meals lack proper nutrition. Consider taking a multivitamin supplement to bridge any gaps in your protein and vegetable intake.
   
   
 
Tip #5
Cut Down on Coffee

Excessive caffeine intake has long-term negative effects on your body. It can lead to insomnia, nausea, increased calcium excretion, and hinder iron absorption. This raises the risk of osteoporosis and anemia.
   

10 Ways to Improve Your Health

How can you lead a healthier life – simply? Here are 10 health tips!
 
 
 
Congratulations to the Winners of 
April 2023 Pop Quiz
 
Hotel 81 Dickson Jasmine Toh
Hotel Manager
 
Hotel 81 Osaka Nurul Asyiqin
Front Office Executive
 
Hotel 81 Balestier Muhammad Rohaizad
Front Office Executive
 
Hotel 81 Violet Mal Nawn Thang
Housekeeping
 
 
 
Pop Quiz!

Take our Pop Quiz and stand a chance to win a 2D1N Staycation for 2 with breakfast + meal voucher at participating outlets!

Contest ends 15th September 2023. Winners will be announced by October 2023.

Take the quiz here!
 
Worldwide Hotels currently owns and manages 6 hotel brands in Singapore; Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These brands culminate in more than 6,500 rooms spread across 38 properties, making Worldwide Hotels the largest home-grown mid-scale hotel group in Singapore.
 

Owned & managed
 
    
 
       
 
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