Message from our
Chief Executive Officer

Dear Colleagues,

I was extremely concerned and worried when many of our team members were down with Covid in the past 3 months. Fortunately, those infected had mild or no symptoms and have recovered very well. I am especially heartened by the teamwork, empathy, and support most of us have displayed. Also, my heartfelt thanks to many colleagues who have sacrificed their off days and help to hold the fort when the manpower situation was very tight. Although the next few months continue to be challenging, I am sure we can emerge stronger sooner if we all stay resilient and united as a team.

Thank you all for your contributions and I am grateful for your support.

Warm Regards,

Carolyn Choo

• Front Office
  When you hear Front Office, the first thing that comes to mind is someone who checks in and checks out guests. However, at Hotel 81 Premier Star, our colleagues at Front Office undertake multiple roles, in and out of the counter. While they are well-trained in serving guests, they also assist with housekeeping roles when our Housekeeping colleagues are engaged with other duties, especially during this pandemic.
  
  Unlike the bigger hotels, we do not have the luxury of having multiple departments, hence we are always there to cover for one another whenever possible.
  
  
• Housekeeping
  Our Housekeeping colleagues are well-trained to ensure that the standard of cleanliness is up to expectation. Besides ensuring that all guestrooms are cleaned for the comfort of the guest, they are also trained to handle the various uses of cleaning chemicals. They are also required to assist with OIC (One Item Check), such as defects, aircon filter cleaning etc. At times, they are deployed at the sister's branch whenever there is a shortage of manpower.