Dear Colleagues,
I am excited to share that we have enhanced the newsletter to include more interesting content, access to view the newsletter through more platforms and the translation to Mandarin, as well as, Malay.
This key communications milestone is made possible by taking on some of the feedback that you have shared in the WWH Core Values Survey conducted last November, to which I
was heartened to see more than 80% of the respondents express either ‘Agree’ or ‘Strongly Agree’ in the overwhelming 477 responses submitted.
Thank you all for the encouragement and I look forward to your continued support.
Warm Regards,
Carolyn Choo
Chief Executive Officer |
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| Our Core Values Desktop Wallpaper
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To make Worldwide Hotels a successful and inclusive workplace, we shall imbue our Core Values that sit at the very centre of our work. As such, please review the link which shows how you can upload the Core Values desktop wallpaper onto the Front Desk & Back Office monitors on property.
Click here |
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| Staff ID |
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Based on the constructive feedback from Our Core Values survey, Staff ID cards will be available (upon request) to all employees based on property and at Hotel Laundry.
More information from your respective Managers to follow.
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| Hall of Fame |
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| All Together Recognition Program |
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All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests. In keeping with our Worldwide Hotels Core Values the All Together Recognition Program will be introduced.
Purpose:
The purpose of the All Together Recognition Program will be to recognize individual(s) team members each quarter who have displayed an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude.
Over the next three months all the nominees will be reviewed. The nominee chosen and associated team members will then be recognized for the All Together Recognition Program and celebrated in the subsequent newsletter. Further details to follow.
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| WWH C.A.R.E.S Updates |
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WWH C.A.R.E.S
Clean - Attentive - Reliable - Environment - Safety
As we enter into the New Year, our efforts shall focus on improving WWH C.A.R.E.S health and hygiene measures with the enhanced WWH C.A.R.E.S Audit conducted monthly with heightened participation by the relevant departments.
Please ensure that you continue to be well-versed with the WWH C.A.R.E.S programme and that our Safe Management Measures are adhered to. Our commitment to ensuring the health and safe of our guests and colleagues remains our top priority.
Our Measures At A Glance
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| Singapolidays! |
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In support of local tourism businesses, the SingapoRediscover vouchers can be used for attractions, hotel stays and tours. 19 of our properties are on board this programme and featured on five booking platforms; Trip.com, Traveloka, Klook, Changi Recommends and GlobalTix. Further to this, our company has come up with 2 special hotel staycation deals for us and our families.
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Promo 1
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Promo 2
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Be our guest and enjoy an additional one night complimentary stay when you make your hotel staycation booking via the “Klook” Platform using your “SingapoRediscover Vouchers”.
Note: The complimentary one night stay can be arranged on the day before or the day after your confirmed hotel staycation dates (blackout dates of 31 Dec 2020 and 1 Jan 2021 apply).
So make your staycation booking via KLOOK (based on the published rates on KLOOK), scan and email your KLOOK Hotel booking confirmation slip to Ms. Karen Ng of Reservations for the processing/arrangement of your complimentary one night stay.
Ms. Karen Ng can be contacted at:
E: karenng@wwhotels.com
T: 66640721
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| Spotlight |
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Staff Promotion
1 January 2021 |
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We are delighted to announce the promotion of the following employees and our heartiest congratulations goes out to:
Ms. Fauzilah Bte Abdul Aziz - Promoted to HM (Venue Hotel)
Mr. Dennis Tung - Promoted to HM (Hotel 81 - Changi)
Mr. Darryl Tay - Promoted to Acting HM (Hotel 81 - Joy)
Ms. Marsya Bte Juraimi - Promoted to AM (Value Hotel - Thomson)
Mr. Celvin Tan - Promoted to AM (Hotel 81 - Dickson)
Mr. Muhammad Farizal Bin Basri - Promoted to AM (Operations Team)
Please join us in congratulating them on their new roles and to render to them our fullest support in their new function.
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| Up Close With... |
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Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to…
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Robin Brouwer |
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Vice President, Revenue Management - Worldwide Hotels Group
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What interesting fact about yourself that most of your colleagues are not aware of?
Adventurous activities such as bungee jumping, sea kayaking and hot air ballooning.
Please share 1 proudest moment or memory?
Took a leap out of my comfort zone and recently completed a computing language course (Python) to apply in my scope of work.
Who is the person you admire most?
I would say it would be the late Mr. Lee Kuan Yew for his determination, strength of convictions and his clarity of views.
Are you a Team player? How?
Outside of Revenue Management & Distribution my focus has been to collaborate closely with our colleagues to achieve company initiatives and implement them effectively.
What is your favourite hobby / food / singer / movie
Happily for me, my wife is an outstanding chef so anything she creates is a pleasure.
If I did venture out it would have to be Food, Whitley Road Prawn Noodles (Hae Mee) at Old Airport Road.
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Up Close With...
Joseph Teo
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Hotel Manager - Hotel 81 Sakura
1983 Sea Games Gold Medalist (Weightlifting)
1986 Commonwealth Games Bronze Medalist (Weightlifting)
1987, 1989, 1991 Sea Games Silver & Bronze Medalist respectively (Weightlifting)
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What inspires you to take up this sport?
My dad, who used to run a gym at the backyard of our house, encouraged me to take up weightlifting instead of bodybuilding.
Share with us your journey?
I started weightlifting at 14 where I’d use wooden poles as weights in order to master the ‘Snatch’ and ‘Clean & Jerk’ techniques. These were the 2 competition lifts. My training schedule would see me 4 times a week training at the Sennett Estate community centre in Macpherson.
My first win where I clinched third place in the World Youth Weightlifting Championships held in Manila, Philippines, really fueled my hunger to want to ultimately aim for a gold medal. In 1983, I was selected to represent Singapore in the SEA Games and walked away with a gold medal despite being in the lighter weight class. Subsequently, I also took third place in the 1986 Commonwealth Games held in Edinburgh, Scotland.
How would you inspire/encourage others?
My recipe for success - Dedication, Discipline and Hard Work.
Source:
https://www.singaporeolympics.com/commonwealth-games/
https://www.singaporeolympics.com/sea-games/ |
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| Getting To Know Your Neighbourhood - Joo Chiat
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Our colleague, Kenneth Seah, has gone round Joo Chiat to show us some hidden gems but first, did you know?...
Joo Chiat was once filled with coconut plantations and was a popular weekend retreat for wealthy city dwellers. By the early 20th century, Katong area developed into a residential suburb with a growing English-educated middle class of Peranakans and Eurasians.
The name ‘Joo Chiat’ was taken from Chew Joo Chiat, a wealthy Chinese landowner, who lived in the early 20th century. The area’s signature lies in its pre-war architecture, colourful two-storey shophouses, terrace houses with ornate facades, intricate motifs and ceramic tiles.
Now, let’s move on to some ‘edible’ hidden gems found within Joo Chiat itself!
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1. HjH Maimunah Restaurant (Halal)
2. Mr and Mrs Mohgan's Super Crispy Roti Prata (Halal)
3. E1Wingz (Halal)
4. NEE Japanese Tapas
5. Kway Guan Huat Joo Chiat Popiah
6. Teochew Traditional Seafood Steamboat
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| Latest Development |
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| TraceTogether App & Token Go Where |
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Wear a mask when leaving your homes. Check-in and check-out with SafeEntry and use TraceTogether (community-driven contact tracing) as part of our social responsibility in speeding up the contact tracing process.
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More information on TraceTogether mobile app or locations to collect a physical TraceTogether Token: https://www.tracetogether.gov.sg/ |
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FWMOMCare Mobile App
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Per MOM’s requirement, all our foreign colleagues (i.e Work Permit / S Pass holders) are required to download the FWMOMCare Mobile App to facilitate their Health Declaration on a daily basis.
This new requirement has been in effect since 23 December 2020.
In addition, should any of our foreign colleagues change their contact details and/or residential address, they will be required to update the necessary changes via this app within 5 days.
 
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Annual Performance Review
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Our Annual Performance Review for 2020 was conducted over 2 weeks in December for all employees across different business units. The aim of this exercise is to objectively evaluate the work performance, identify strengths and areas for improvement in our employees and teams.
This year, the Annual Performance Review gives emphasis to the established Core Values; Commitment, Integrity, Teamwork, Respect and Accountability.
The results of this Annual Performance Review will aid the Management in its business strategy planning for 2021 and beyond.
Congratulations to all who have done well in 2020. And for others with areas to work on, let’s forge ahead to bridge the performance gaps with confidence.
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Flu vaccination at Hotel Laundry
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Per MOM’s requirements, all migrant workers in the construction, marine or process sectors who are residing in dormitories or in the community, are required to be vaccinated in order to reduce the risk of them catching / spreading the flu bug around.
On 4 Dec, 25 of our colleagues at Hotel Laundry who are residing in our staff dormitory have received their one-time flu vaccination and this was made possible by AcuMed Medical Group’s team that were on-site to administer the vaccinations.
Last but not least, special thanks to our Laundry Operations Manager, Mr Daniel Sim, who assisted with the arrangement, complying with MOM requirements and in doing so, ensured that Hotel Laundry staff are safe, well and healthy for work.
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WWH Family |
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Congratulations to our colleagues on welcoming their bundle of joy in 2020:
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Dinah Syafiqah - HQ | Ang Li Zhu Shirley - HQ
Rose Saliha - Value Hotel Balestier | Rayson Chong - Ops AM
Kaylee Lim - Hotel 81 Palace | Felicia Chong - Hotel Boss
Nursyafiqah - HQ | Nurriffa - HQ
Addison Leong - HQ
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Chinese New Year |
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Also known as Lunar New Year or the Spring Festival, Chinese New Year is undoubtedly the most important event in the Chinese calendar, and was traditionally a time to honour both traditional deities and familial ancestors.
Don’t forget to observe social distancing at all times when you are out visiting family and friends.
Here is to wishing you and your loved ones, a blessed Chinese New Year 2021 in advance. Take care and stay safe.
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| Lifestyle |
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| Achieve Mental Wellness When Dealing with Change |
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| Tip #1 |
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Change is Inevitable, Don’t Take It Personally
Change happens. That’s life. It’s got nothing to do with you. Don’t obsess over who’s to blame or why it happened.
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| Tip #2 |
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Embrace Change by Going with the Flow
Don’t resist or be too rigid. Be flexible, ride out the storm, and see how things turn out.
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| Tip #3 |
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Focus on the Positive Aspects of Change
If you keep looking at the bad side of things, you might miss the good. The glass is also half full, remember? |
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| Tip #4 |
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Making Better Decisions
With new experiences, we grow wiser and stronger. Wisdom helps us make better decisions in future. |
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| Tip #5 |
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The New Circumstances Will Eventually Become Familiar
No matter how big or difficult, change comes to an end when the new circumstances are in place and become familiar. Normality will return. Keep this in mind.
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Help Is Just Around The Corner
If your find that you are unable to cope, don’t be afraid to seek help from your
HOD/Hotel Manager/General Manager or contact the HR Team for assistance.
Alternatively, you can also contact the following for assistance:
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Samaritans of Singapore – Crisis Intervention hotline – 1800 221 4444
National Care – Counselling & Crisis Intervention hotline – 1800 202 6868
Tinkle Friend (for school-age children) hotline – 1800 274 4788
Silver Ribbon Crisis Intervention hotline – 6385 3714
Institute of Mental Health hotline – 6389 2222
Source: Health Hub
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Congratulations to the Winners of
October 2020 Issue |
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| Hotel 81 Orchid |
Taufik
Housekeeping
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| Hotel 81 Lucky |
Lim Kim Heng
Senior Front Office Executive
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| Hotel Classic by Venue |
S Davanand
Senior Front Office Executive
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| WWH HQ |
Siti Faizah (Kate)
Accounts Assistant
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Pop Quiz!
Take our Pop Quiz and stand a chance to win a 2D1N Staycation for 2!
Contest ends 15th February 2021. Winners will be announced by March 2021.
Take the quiz here! |
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| Worldwide Hotels currently owns and manages 6 hotel brands in Singapore;
Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These
brands culminate in more than 6,500 rooms spread across 38 properties,
making Worldwide Hotels the largest home-grown mid-scale hotel group in
Singapore. |
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Owned & managed |
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