Having trouble viewing this email? View an online version here

Discover Worldwide Newsletter - Multiple Languages
English    华语    Melayu

Click here to share via whatsapp

 
 
Message from our
Chief Executive Officer
 

Dear Colleagues,

Happy New Year to all!

As we welcome 2025, I am excited to take a moment to reflect on our incredible journey and share the vision for the future that lies ahead.

2024 was a landmark year for Worldwide Hotels Group, as we celebrated our 30th anniversary at Novotel Singapore on Kitchener. I extend my deepest gratitude to each of you for this significant milestone. The commemorative water bottle we gave to all employees symbolises the spirit of teamwork central to our achievements.

A highlight was the opening of our new flagship hotel, Mercure ICON Singapore City Centre, on 15 April 2024. It captured the city’s attention and quickly became a beacon of hospitality. The hotel was honoured as the Best Midscale Hotel (Asia Pacific) in the Travel Weekly Asia Readers’ Choice Awards 2024 and secured the TripZilla Excellence Awards for the Best New Hotel in Singapore. This is a remarkable accomplishment that underscores the brilliance of our team and our vision for the future.

We also continued our winning streak in the TripZilla Awards, with Hotel 81 clinching the title of Best Budget Hotel Chain for the third consecutive year. Additionally, Novotel Singapore on Kitchener was voted Best for Families, further solidifying our group’s reputation for excellence.

Our success is driven by our purpose: “Fulfilling the Aspirations of our Traveller.” This commitment guides how we work together - We build Respect, Equality, Authenticity, and We Listen. These principles are at the heart of everything we do and fuel our group's continued growth.

We are poised to build on this momentum through four key strategic pillars - Strategic Acquisition & Partnership, Guest-Centric Focus, Operational and Cost Efficiencies and Employee-Centered Initiatives.

Thank you for your continued dedication and invaluable contributions. We are ready to make 2025 a year of even greater innovation, growth, and celebration. Let’s make it happen!

Warm Regards,

Carolyn Choo
 
Our Purpose Statement
 
 
 
Four Strategic Growth Pillars
 
 
 
Worldwide Hotels Core Values
 
 
 

Worldwide Hotels Core Values & Key Drivers

 
 
Worldwide Hotels Core Values - Multiple Languages
 
English   Chinese   Malay   Tamil
 
 
Worldwide Hotels and
6 Hotel Brand Promise & Attributes
 
 
It's a commitment to our stakeholders that guides our actions, from product development to communication.

Brand Attributes: These are the qualities we want our brand to embody, shaping perceptions. They serve as benchmarks for our actions and communication.

Please familiarize yourself with Worldwide Hotels and our 6 Hotel Brand Promise & Attributes.

Worldwide Hotels and 6 Hotel Brand Promise & Attributes PDF
 
 
Your Opinion Matters
 


Your feedback is crucial in shaping our Core Values and strengthening Worldwide Hotels. Please click the link below to provide your anonymous input, which will be addressed by the Head of Human Resources. Thank you for your valuable contribution.

Submit Your Opinion / Feedback
 
 
Whistleblowing
 


The company encourages employees to report any concerns or improprieties. Whistle-blowers can contact their Department Head or Assistant Vice President, Group Human Resources (elainechan@wwhotels.com).

For serious incidents, when independence is a concern, whistle-blowers may contact the CEO directly (CEO - carolyn@wwhotels.com).
 
 
HALL OF FAME
 
WWH All Together Recognition Program
 
 
At Worldwide Hotels, we strive for hospitality excellence in every aspect of guest service. Our WWH All Together Recognition Program acknowledges team members quarterly who exemplify our Core Values by going the extra mile to enhance guest experiences, addressing issues effectively, and demonstrating outstanding service with a supportive attitude.

It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q4 2024 for outstanding performance.



Mr. Phyo Wint Kyaw - Laundry Engineer, Hotel Laundry
Mr. Sayyid Fadhil Bin Hamzah - Duty Manager, V Hotel Bencoolen
Ms. Siti Jariah Binte Lajis - Duty Manager, Hotel Mi Rochor
Mr. Thienesh Pannirselvam - Duty Manager, Mercure ICON Singapore City Centre
Ms. Chan Nyoke Kuan - Senior Linen Attendant, Novotel Singapore on Kitchener

Please join us in congratulating them for upholding Our Core Values and contributing to Worldwide Hotels' success as a great and inclusive work environment. They have consistently provided exceptional guest service.
Name Details


Mr. Phyo Engineer Phyo Wint Kyaw, a valued member of the hotel laundry team for 12 years, exemplifies unwavering dedication and commitment. Known for prioritising machine repairs before his lunch breaks to minimise delays, he also steps in on his off days to assist when technicians face challenges. Respected by the maintenance team, Phyo treats his colleagues like family and seamlessly covers for Hein Zaw during medical leave or vacations, even adjusting his off days to ensure smooth operations. A true team player, Phyo’s reliability and hard work are an inspiration to all.



Mr. Fadhil DM Sayyid Fadhil’s exceptional commitment shines through in his efforts to improve the condition of our passenger lifts. When contractors left the lobby lifts unpolished due to added costs, Fadhil took the initiative to learn and personally buffer the lift floors during his night shifts, ensuring his colleagues could focus on their duties. His proactive approach and dedication to enhancing the hotel environment are exemplary. A recipient of the Singapore Hotel Association & Singapore Kindness Movement Service Gold “National Kindness Award,” Fadhil embodies true teamwork and excellence, making him an invaluable part of our team.



Ms. Siti Siti showcased outstanding dedication when she assisted a lost Chinese guest and her daughter late at night near Bugis Junction. Receiving the call at 10 PM, she quickly assessed the situation, communicated effectively despite a language barrier, and used bus apps to guide them safely back to the hotel. Siti’s resourcefulness and quick thinking left a lasting positive impression, exemplifying her unwavering commitment to exceptional guest service.



Mr. Thienesh When a guest expressed frustration about being assigned a room near the elevator twice, Duty Manager Thienesh addressed their concerns with empathy and offered recovery measures, which the guest politely declined. Going the extra mile, he discovered the guest’s preference for Coke and personally purchased some as a goodwill gesture. This thoughtful act turned a dissatisfied guest into a happy one, showcasing Thienesh’s ability to transform challenges into opportunities to build trust and loyalty. His actions are a valuable example of empathy and exceptional service.



Ms. Nyoke With 16 years of dedicated service, Nyoke Kuan exemplifies reliability and commitment. She frequently volunteers extra hours during peak seasons to ensure smooth operations and adequate linen supply. Taking initiative, she personally tailored new curtains for over 32 guestrooms, enhancing their appearance and elevating the guest experience. This year, Nyoke’s exceptional efforts were recognised with both the Star Excellent Service Award and the Outstanding Star Award from the Singapore Hotel Association. A true asset to the team, her dedication shines brightly!
 
 
SPOTLIGHT
 
WWH DEVELOPMENT UPDATES

REACHing Hearts: A Lifeline of Love and Support
 
 
Since its launch in September 2024, REACH has become more than just a support program—it has been a lifeline for colleagues in their darkest moments. When Colleague A lost his mother while caring for his ailing father, REACH members and his GM brought not just condolences but pride, reminding his father of his son’s invaluable contributions. Colleague B, grieving her father’s passing, found solace in hospital visits and heartfelt home condolences, feeling the warm embrace of her work family.

After Colleague C’s apartment was destroyed by a fire just a month before his wedding, REACH and his teammates stepped in with mattresses, financial aid, and unwavering emotional support, reminding him he was not alone. For Colleague D, battling a relapse of cancer, and Colleague E, who is newly diagnosed with cancer, REACH became a steadfast presence, offering reassurance, job security, and heartfelt visits that moved both them and their families to tears.

Through these acts of kindness, REACH embodies what it means to be a family, proving that in the face of life’s greatest challenges, we stand stronger together, with love, compassion, and unwavering support.
 
 
Excellent Service Award (EXSA)
 
 
The Excellent Service Award (EXSA) Star Presentation Ceremony, a prestigious national event recognising individuals for exceptional service, marked its 30th anniversary this year. Novotel Singapore on Kitchener proudly celebrated five winners from the Housekeeping Department who exemplified hospitality excellence. Congratulations to all our winners for their dedication to creating memorable guest experiences!

Award recipients (Novotel Singapore on Kitchener, Housekeeping Department):
Ms. Chan Nyoke Kuan – Outstanding Star Winner
Ms. Chen Ken – Star Winner
Ms. Long Yee Lan – Star Winner
Ms. Wee Lian Geok Felicia – Star Winner
Ms. Fang Zhenzhen – Star Winner
 
 
SHA Kindness Award
 
 
The 30th National Kindness Award - Service Gold, jointly organised by the Singapore Hotel Association (SHA) and the Singapore Kindness Movement (SKM), honours hotel staff who exemplify graciousness and exceptional service. Held at voco Orchard Singapore, this prestigious ceremony recognised our outstanding winners for their commitment to kindness in hospitality. These kind-hearted champions remind us that a little kindness goes a long way in creating memorable guest experiences. Congratulations to all our winners!

Award recipients:
Ms. Marissa Ventura Silahuddin - Senior Front Office Executive, Hotel 81 Dickson
Ms. Guan Chunmei May - Room Attendant, V Hotel Bencoolen
Mr. Sayyid Fadhil Bin Hamzah Duty Manager, V Hotel Bencoolen
Mr. Neo Wei Siang Jason - Duty Manager, Mercure ICON Singapore City Centre
 
 
TripZilla Excellence Awards 2024 Wins
 
 
We are thrilled to announce our triple triumph at the prestigious TripZilla Excellence Awards 2024! Mercure ICON Singapore City Centre was named Best New Hotel, Novotel Singapore on Kitchener won Best for Families, and Hotel 81 earned Best Budget Hotel Chain. Celebrating its 10th year, the TripZilla Excellence Awards honour top travel organisations that consistently set new standards in hospitality. As a leading media platform reaching over 20 million travellers monthly, TripZilla’s recognition highlights our commitment to exceptional service and the trust of our guests and partners. Thank you for inspiring us to keep raising the bar!

You can find the list of winners here
 
 
Harvard Business School Programme
 
 
Congratulations to our CEO, Carolyn Choo, on successfully completing the prestigious Owner/President Management Program at Harvard Business School! This remarkable achievement reflects her exceptional leadership and dedication. Kudos!
 
 
CEO Briefing
 
 
At our recent CEO briefing in Novotel Singapore on Kitchener, stakeholders and leaders shared key updates about the Group. Topics covered included the Group’s purpose statement, strategic growth pillars, human resources, asset portfolio and enhancements, ESG initiatives, and more. For further details, please connect with your General Manager, Hotel Manager, or Department Head.
 
 
Q4 2024 ATP Winners Session With CEO
 
 
We celebrated with Q4 2024 ATP winners at Jubilicious, Hotel Boss. Their resilience in overcoming challenges is commendable. Congratulations to our winners and thanks to all nominees! Looking forward to more nominations ahead!
 
 
WWH Privileges
 
 
Sign up for 'WWH Privileges' to enjoy exclusive discounts and stay updated on our latest promotions. Click here to sign up: http://eepurl.com/hnGRWj. Your data will be kept confidential per the PDPA.
 
 
Follow WWH's Facebook, Instagram & LinkedIn Page
 
 
Join our online community! Like us on Facebook (FB), follow us on Instagram (IG), and connect with us on LinkedIn for the latest updates, behind-the-scenes sneak peeks, and exclusive promotions. Stay connected and don't miss out – like, follow, and connect with us today!

Facebook
Instagram
LinkedIn
 
 
HIGHLIGHTS &
STAFF ENGAGEMENT EVENTS
Strengthening Bonds Over Dinner
Holiday Inn Perth City Centre
 
 
Our CEO and CBDO recently had a get-together dinner with the leadership team from Holiday Inn Perth City Centre. The evening was a fantastic opportunity to strengthen relationships, share insights, and align on future goals, reflecting our commitment to collaboration and teamwork across our properties.
 
Winners of Wizard of Oz Musical
Headquarters (HQ)
 
 
Worldwide Hotels proudly supported Playeum’s The Wizard of Oz fundraising campaign through a donation to their Wild Rice Fundraising Musical Pantomime. As part of this, we received two pairs of CAT 2 tickets to the show, which were awarded to Aunty Ivy (HQ Office Auntie) and Rebecca Wee (Assistant Director of Sales, Novotel Singapore On Kitchener) through an HR ballot. They shared their gratitude for the opportunity and thoroughly enjoyed the performance.
 
ITE Internship &
Progressive Wage (PW) Mark Accreditation
Human Resource
 
 
Worldwide Hotels proudly hosted ITE interns in 2024, with HMR Maintenance Manager Abdullah Bin Yusop leading interviews and creating training plans for the Maintenance Departments at NSK, MIS, HMR, and VLV. The interns had a fulfilling experience, with Emmanuel even writing a heartfelt thank-you card to his mentor, Abdullah. In other news, Worldwide Hotels Management (V) Pte Ltd has successfully attained the Progressive Wage (PW) Mark, an accreditation recognising firms that uplift lower-wage workers by paying progressive wages. This milestone enhances our visibility and aligns with government procurement requirements, reflecting our commitment to growth and inclusivity.
 
VIP / Celebrity Sighting
Hotel Boss
 
 
Hotel Boss was honoured to welcome Minister Masagos, Minister for Social and Family Development, ahead of his dinner at Jubilicious on Level 4. The team had the privilege of joining him for a group photo in the lobby, marking this memorable occasion.
 
Spooky Celebrations (Halloween)
Hotel 81 Orchid and Hotel Mi Rochor
 
 
Hotel 81 Orchid embraced the Halloween spirit with festive decorations, while Hotel Mi Rochor delighted guests during Halloween week with fun front desk decor and sweet treats in the lobby. These small but thoughtful touches created a memorable and engaging experience for everyone.
 
Celebrating a Sustainable Christmas
Across Our Properties
Hotel 81 Palace, Dickson, Star, Orchid, Hotel Classic by Venue, Value Hotel Thomson, Hotel Mi Bencoolen, Hotel Mi Rochor, V Hotel Bencoolen & Mercure ICON Singapore City Centre
 
 
Christmas came alive across our properties with festive and sustainable decorations! V Hotel Lavender engaged in-house guests with a special Christmas light-up, while Hotel Mi Rochor’s team decorated a beautiful tree. Hotel 81 Palace, Dickson, Star, Orchid, Hotel Classic by Venue, and Value Hotel Thomson embraced sustainability with recycled materials, and Hotel Boss crafted a wreath, festive characters, and a mini fence from upcycled items. At Hotel Mi Bencoolen, M/M Sam Simonsen joined to light the Christmas wreath at the WWH plaque, and Mercure ICON Singapore City Centre featured a tree made from recycled amenity bottles, showcasing a commitment to sustainability. A wonderful effort spreading joy and creativity this holiday season!

 
TEAM BONDING & CELEBRATIONS
Finance
 
 
The Accor Cluster Finance Team at NSK kicked off their Stay Healthy Campaign in October 2024 with a Steps Challenge! All 12 members participated, aiming to stay active, reduce illness, and bond as a team while tackling the demands of their desk-bound roles. Adding a touch of fun, the team adopted secret themed names, to be revealed at the end of the month. A great start to a healthier and more connected team!
 
Human Resource
 
 
To celebrate Deepavali and foster employee engagement, the HR team distributed goodie bags to all hotels, the hotel laundry plant, and HQ, bringing festive cheer to staff across the organisation.
 
Marcom
 
 
The Marcom team to ok a break from their busy schedules to share a satisfying lunch at Ayam Penyet President. This casual gathering provided a refreshing change of pace, allowing the team to recharge, connect, and enjoy each other’s company outside the office.
 
Mercure ICON Singapore City Centre
 
 
GM Norman Cross hosted a celebratory dinner to thank associates for their dedication, marking wins at the Travel Weekly Asia and TripZilla Awards and celebrating Deepavali with an Indian-themed feast. During Christmas, the team spread holiday cheer by giving away goodies and candies to guests. The year-end Christmas party also highlighted milestones like a 106-spot jump in TripAdvisor rankings and breaking the 80% mark on TrustYou scores, wrapping up 2024 on a high note!
 
Novotel Singapore on Kitchener
 
 
The team at Novotel Singapore on Kitchener recently celebrated their 2024 Excellent Service Award winners and staff birthdays. New GM Mr. Vincent introduced himself and shared upcoming staff activities launching in December. They also visited Hotel Laundry, which handles linen for over 8,500 rooms across Worldwide Hotels, making it a day of celebration, learning, and connection!
 
Hotel Boss
 
 
Hotel Boss recently hosted a Cohesion Dinner at Jubilicious restaurant, bringing the team together for an evening of lively conversation and great food. As part of Employee Recognition Week, staff were treated to special bento meals, showing appreciation for their dedication and fostering camaraderie, morale, and a sense of value within the team.
 
V Hotel Lavender
 
 
The Housekeeping team celebrated Diwali with a delightful lunch at the hotel, followed by a memorable visit to Gardens by the Bay, enjoying breathtaking views and creating lasting memories. In another exciting event, the team gathered for a BBQ at East Coast Park, filled with fun, laughter, and bonding. Highlights included a delicious BBQ feast, team-building activities, and a lucky draw with fantastic prizes—kudos to Joanne and her team for organizing such a successful event! Adding to our celebrations, V Hotel Lavender proudly received the National Safety and Security Watch Group Award at the 2024 NSSWG Award Ceremony, recognising our proactive efforts in workplace safety and security. A heartfelt thank you to all team members for their dedication!
 
V Hotel Bencoolen
 
 
Recently, V Hotel Bencoolen hosted a private group stay with 10 rooms booked discreetly via WhatsApp. The seamless process led to a stunning display of exotic cars at the hotel, creating a memorable experience. We look forward to welcoming this group back in the future!
 
Hotel Mi Bencoolen
 
 
Hotel Mi Bencoolen marked its 7th anniversary with a lively celebration at Kingz@Bencoolen Bar & Cafe. The entire team came together to enjoy a delicious dinner and an exciting lucky draw, creating a memorable evening of camaraderie and joy.
 
Hotel Mi Rochor
 
 
Hotel Mi Rochor marked its 1st anniversary with a heartfelt celebration, recognising the team’s hard work and dedication over the past year. To share the joy with our guests, we offered mini cupcakes as a token of gratitude, creating a warm and memorable day for everyone. A simple yet meaningful way to honour this special milestone!
 
Hotel 81
 
 
Hotel 81 Palace hosted guests attending the Worldchefs Congress & Expo 2024 at Marina Bay Sands, a prestigious event uniting global hospitality professionals. At Hotel 81 Chinatown, Deepavali was celebrated with scented candles gifted to guests, symbolising kindness and positivity, adding cultural warmth to the occasion.
 
 
UP CLOSE WITH...
 
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to…
 
Candy Phua
 
 
Director of Sales (Corporate) - HQ
 
What interesting fact about yourself that most of your colleagues are not aware of?
Outside of work, I have a creative and nurturing side. I enjoy handicrafts, tea tasting, and caregiving—activities that bring me calm and fulfilment.

Please share 1 proudest moment or memory?
Caring for both my parents when they contracted COVID-19 was a defining moment for me. Despite the challenges, I persevered and even reached out to Minister of Health, Mr. Ong Ye Kung, who arranged their admission to a quarantine hospital. This experience highlighted the power of resilience and community support.

Whom do you admire most and why?
My mother, who has been the pillar of our family. Her selflessness, kindness, and strength inspire me to be a better person every day.

What drives you / what motivates you?
I live by the motto, “What doesn’t kill you makes you stronger.” Challenges and obstacles are opportunities for growth and self-improvement, pushing me to strive for excellence.

Your hobbies?
I love travelling and exploring the world. Experiencing different cultures, meeting new people, and trying unique cuisines broaden my perspective and rejuvenate my spirit.
 
 
Up Close With...
Peter Chua
 
 
General Manager - Hotel Mi Bencoolen
 
What interesting fact about yourself that most of your colleagues are not aware of?
I shave my head every day.

Please share 1 proudest moment or memory?
Receiving the COVID-19 Resilience Medal for contributing to the fight against COVID.

Whom do you admire most and why?
My parents, for their hard work and dedication in giving our family a good life.

What drives you / what motivates you?
Earning money to go on overseas holidays – it’s what keeps me going!

Your hobbies?
Taking long walks around the neighbourhood to relax and recharge.
 
 
WWH Family
 
 
Congratulations to our colleagues on welcoming their bundle of joy in Q4 2024:

Ng Siew Wah Jessica - HQ
Lee Geok Teng Jeanne - HQ
Muhammad Iqmal Bin Alam - Mercure ICON Singapore City Centre
Sheikh Haszriqee Bin Hassidi - Hotel Boss
Wong Mun Ling - Hotel 81 Orchid
 
 
Got a Brilliant Idea for WWH Privileges Growth?
Earn $200 and a Hotel Stay!
 
 
We’re inviting all team members to share their innovative ideas to boost sign-ups for our WWH Privileges programme! If your idea is adopted, you’ll receive an exciting reward: $200 and a two-night hotel stay at any Worldwide Hotels property, in Singapore or overseas.

Submit your suggestions to your General Manager (GM), or if you’re part of the HQ team, email them directly to salescorporate@wwhotels.com.

Your creativity and input could make a real difference—don’t miss this chance to contribute and be rewarded!
 
 
We Are Hiring!
 
 
Introduce someone you know and earn an incentive of up to $1,000!

Worldwide Hotels Group is seeking to recruit new colleagues (SC & SPR) to join our fun team in the upcoming months. We are extending this special once off referral programme further till we fulfil our required team members, so what are you waiting for?

Positions available
Housekeeping Attendant (Hotel or Room cleaning) / Supervisor
Guest Service Officer / Bellman / Supervisor
Front Office Executive / Senior Front Office Executive / Supervisor
Maintenance Officer / Supervisor

Qualifying Criteria
● Referred candidates must be sourced through individual efforts excluding use of social media or any other paid or unpaid recruitment platforms.
● Referee and referred person must not have direct reporting relationship.
● Not an ex-employee who has left employment.
● Employees who are of job grade C-1 and above and/or positions involved in recruitment are NOT eligible to the incentive. e.g. HR and personnel in charge of hiring and General Managers of the hotels.
● Walk-in application at the hotel properties are not define as referral cases.

Payment
● Payment to referrer will be on the 4th and 7th month from the join date of the new hire of $500 each trench via normal payroll. Both referrer and referred employee must be confirmed at time of payout.
● Both referrer and new hire must NOT be serving notice or terminated from service at the point of pay out.

Process
● Indicate in the referred applicant’s application form to be eligible.
● Inform HR/payroll whenever there is a referral case via shida@wwhotels.com / leeszemin@wwhotels.com / allpay@wwhotels.com
 
 
STAFF RATE

Overseas Properties
 

Enjoy exclusive discounts on our overseas properties as a valued Worldwide Hotels employee. Take advantage of our privileged rates below, which include complimentary WiFi for all rooms.
 
 
Ibis Melbourne Central
Room nightly rate: AUD 70 NETT
Optional breakfast at AUD 20 NETT per person per day		 Novotel Melbourne Central
Room nightly rate: AUD 95 NETT
Optional breakfast at AUD 20 NETT per person per day
 
 
Oakwood Studios Sukhumvit Bangkok
Room nightly rate: THB 1,200 NETT
Optional breakfast at THB 350 NETT per person per day		 Ibis Budget Osaka Umeda
Room nightly rate: JPY 8,500 NETT
Optional breakfast at JPY 1,800 NETT per person per day
 
 
Travelodge Dongdaemun, Seoul
Room nightly rate: KRW 88,000 NETT
Includes daily breakfast for 2 pax		 Swiss Garden Hotel Bukit Bintang Kuala Lumpur
Room nightly rate: RM 160 NETT
Rate valid till 20 March 2025
Includes daily breakfast for 2 pax
 
 
Ibis Styles Brisbane Elizabeth Street
Room nightly rate: AUD 100 NETT
Optional breakfast at AUD 20 NETT per person per day		 Holiday Inn Perth City Centre
Room nightly rate: AUD 120 NETT
Optional breakfast:
Full Buffet - AUD 36.00 NETT per person per day
Continental - AUD 28.00 NETT per person per day
 
 
Ibis Styles Kuala Lumpur
Bukit Bintang
Room nightly rate: TBC
Formerly as Travelodge Bukit Bintang 		Travelodge Sukhumvit 11, Bangkok
Room nightly rate: THB 1,500 NETT
Includes daily breakfast for 2 pax
   
   
Travelodge Pattaya
Room nightly rate: THB 1,000 NETT
 Includes daily breakfast for 2 pax

 
 
Terms and Conditions:

For bookings: All room bookings will require to be made through Business Development for processing via QR code (above).

● Rates are valid from 1st January 2025 to 31st December 2025.

● Staff must check in themselves (ie cannot book for friends and family).

● Staff are entitled to book up to 2 rooms per reservation as the rates offered are exclusive.

● All reservations will be on pax account (pay upon check-in).

● To ensure the Staff Rate is not being abused, Staff Rate will not be honored if any bookings are made directly with the hotel without verification from the Business Development.

● GM/HM in each individual hotel are accountable to verify the employee’s eligibility.

● Any changes to the rates will be updated soon.
 
 
Employee Benefits -
Gardens by the Bay Attraction
 
 
 
We’re excited to offer Worldwide Hotels employees access to our corporate pass, allowing up to 2 employees per day to visit the Cloud Forest, Flower Dome, and OCBC Skyway with up to 3 guests. Bring along up to 3 guests—friends, family, or colleagues—and create unforgettable memories.

Enjoy this opportunity to unwind and explore Gardens by the Bay with your loved ones!
 
Terms and Conditions:

Submit your visit request via the link/QR code at least 3 working days before your intended visit. HR will confirm via email.

● You are eligible if you are a confirmed employee of Worldwide Hotels (V), Worldwide Hotels (H) & NSK, and are not terminated, dismissed, or serving notice.

● Requests are processed on a first-come, first-served basis.

● Each employee can visit Gardens by the Bay once a month. Failure to show up without notifying HR 3 working days in advance will count as your visit for the month.

● You may bring up to 3 guests, and all must enter together.

● Re-entry is not allowed; any re-entry incurs additional charges at Gardens by the Bay's walk-in rate.

● Present the official form and your employee card or verification letter at the entrance (HR will send these by email).
 
 
PROPERTY FEATURE

V Hotel Lavender

When did V Hotel Lavender begin operations?
V Hotel Lavender began operations in May 2011, opening as the largest hotel in our Group.

What do our colleagues do daily at the hotel?
Our Front Desk and GSO teams cheerfully welcome leisure, corporate, and group guests every day, assisting them with their requests and enquiries about travelling in Singapore. Meanwhile, our Housekeeping colleagues ensure rooms are pristine and well-maintained throughout the guests’ stay, while the Maintenance team works to keep the rooms and building in excellent condition.

How do you and your colleagues ensure that guest satisfaction and needs are met?
We delight guests with small but sincere surprises, such as cake or chocolate, to celebrate special occasions like birthdays and anniversaries. These thoughtful gestures, along with our commitment to cleanliness and prompt service, ensure that guests have a memorable and satisfying experience.

Interesting Facts
 
 
Getting To Know Your Neighbourhood
Jalan Besar
 
 
Our colleague, Edmund Yip, takes us on a journey through Jalan Besar and nearby Lavender, but first, did you know?...

Jalan Besar, meaning “big road” in Malay, started as a track cutting through nipah and betel nut plantations. As communities and businesses grew, 19th and early 20th-century architecture emerged, much of which still stands today as part of Singapore’s heritage preservation efforts. Known for its old-world charm, Jalan Besar is now a fascinating mix of traditional businesses, eateries, and trendy cafes and modern restaurants.

Now, let’s explore some hidden gems in the Jalan Besar neighbourhood!



   1. Abdul Gafoor Mosque 2. Ang Ji Gao Wall Murals
   3. Chye Seng Huat Hardware Mural 4. My Spice Affair (Halal)
   5. Butter Studio (Halal) 6. Coffee at Hamilton Road
   7. Thai Supermarket
 

LOCAL PLACES OF INTEREST
 
Sisters’ Islands Marine Park
 


 
Recently reopened after three years of revitalisation, Big Sister’s Island is the crown jewel of Sisters’ Islands Marine Park, just a 30-minute ferry ride from the mainland. The island now boasts coastal trails, swimming lagoons, and a unique floating boardwalk for up-close coral viewing. Powered by solar energy, it also features habitats for wildlife and a desalination plant for clean water.

Getting there
Both Singapore Island Cruise and Marina South Ferries operate services between Marina South Pier and Sister’s Island.

Cost: From $15 per person

Ferry schedules: Singapore Island Cruise or Marina South Ferries

What to bring: Pack plenty of water and some food, as no outlets are available on-site. Essentials include sunscreen, insect repellent, a cap/hat, tissues, ground sheets, and plastic bags for your trash.

What to expect at Big Sister's Island:
1. Floating boardwalk: Singapore’s first 220m floating boardwalk, doubling as a coral habitat and research site.
2. Ocean Network Express Coastal Forest Trail: A 230m trail through the island’s coastal forest.
3. Hilltop view deck: Enjoy panoramic views of the sea and surrounding offshore islands like Pulau Jong and Pulau Semakau.
4. Lagoon tidal pool: A low seawall built across the entrance of an existing lagoon has transformed it into a tidal pool that retains seawater during low tide.
5. Net zero-energy facilities: The island hosts a solar farm with 88 photovoltaic, emission-free solar panels. The electricity generated by these solar panels is enough to meet the marine park's energy needs, such as lighting and running of the desalination plant.

Opening hours: 7.00am to 7.00pm daily


More info on Sisters' Islands Marine Park
 
 
Lunar New Year
 
 
Lunar New Year is also called the “Spring Festival” and “Chinese New Year”. It falls at the beginning of the spring season in the northern hemisphere. Lunar New Year is observed by Chinese communities scattered all over the world and has a history going back thousands of years.

Here is to wishing you and your loved ones a happy and prosperous Lunar New Year!
 
 
Protect Yourself With The ScamShield Suite
 

The ScamShield Suite has been launched to make it easier for the public to access anti-scam resources. The Suite comprises:

1. ScamShield Helpline - Unsure if it’s a scam? Call the helpline at 1799 to check with helpline operators. Available 24/7!
2. ScamShield Website - One-stop portal on scams with latest information on scam trends and antiscam protective measures.
3. Enhanced ScamShield App - Users can now check if a number, a message, or a link they received is related to a scam. The app also blocks scam calls and detects scam SMSes.
4. ScamShield Alert Social Channels - Receive the latest information on scams via WhatsApp and Telegram!

Click here to learn more
 
 
LIFESTYLE
 
5 Wellness Trends
As we enter 2025, here are some wellness trends to kick-start the new year with a focus on health and balance. From personalised wellness plans and mental health practices to sustainable living, integrating fitness technology, and holistic health approaches, these trends reflect the latest insights in self-care. Each offers practical ways to enhance well-being, supporting both physical and mental health. Explore how small changes can lead to a more balanced, fulfilling lifestyle in the year ahead.
 
 
Trend #1
Personalised Wellness Plans

With health tech advancements, personalised wellness plans are now more accessible. Tailored to individual fitness, nutrition, and mental health needs, these plans support overall well-being. Try health apps, consult professionals, and adjust your plan as your goals evolve.
 
 
Trend #2
Mental Health and Self-Care

Mental health and self-care practices are vital in managing stress and improving emotional health. Incorporate mindfulness, maintain a consistent sleep schedule, and engage in activities that bring joy.
   
 
Trend #3
Sustainable Living Practices

Sustainable habits benefit both the environment and personal health. Choose organic, local foods, reduce plastic usage, and adopt eco-friendly products in daily routines.
   
 
Trend #4
Integrating Technology in Fitness

Tech-based fitness solutions, like trackers and virtual classes, make it easier to stay active and monitor progress. Use fitness apps, join online communities, and set achievable fitness goals.
   
   
 
Trend #5
Holistic Approaches to Health

A holistic approach connects physical, mental, and emotional health. Focus on balanced nutrition, enjoyable physical activities, and positive thinking to support well-being.
   

5 Steps to Wellbeing

There are 5 steps we can all take to improve our mental health and wellbeing. Trying these things can help us to feel more positive and to get the best out of life. It helps us to relax, achieve more and helps us to prepare with life’s ups and downs.

 
 
 
Congratulations to the Winners of 
October 2024 Pop Quiz
 
V Hotel Lavender Muhammad Shafiq Bin Hasan Ghani
Room Attendant
 
Hotel 81 Rochor Jayaletchumi A/P Ramachandiran
Front Office Executive
 
Hotel 81 Star Ngu Qi Hao
Front Office Executive
 
Hotel 81 Palace Kaylee
Senior Front Office Executive
 
 
 
Pop Quiz!

Take our Pop Quiz to win a 2D1N Staycation with breakfast for 2!

Contest ends March 15, 2025. Winners will be announced by April 2025.

Take the quiz here!
 
 
Worldwide Hotels currently owns and manages 7 hotel brands in Singapore; ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These brands culminate in more than 8,000 rooms spread across 41 properties, making Worldwide Hotels the largest home-grown mid-scale hotel group in Singapore.
 
 
     
 
       
 
Discover Worldwide Newsletter Archive
2024 October       2024 July       2024 April       2024 January       2023 October      
2023 July       2023 Apr       2023 Jan       2022 Oct       2022 Jul       2022 Apr       2022 Jan      
2021 Oct       2021 Jul       2021 Apr       2021 Jan       2020 Oct        2020 Jul       2020 Jan       2019 Oct