I am excited to announce the inaugural 5 winners of our WWH All Together Recognition Program. Congratulations Mimi, Henry, Nurbaiti, Vinsonn and Angel! Their stories have been most inspiring and encouraging. I am also heartened by the efforts of all the other nominees-keep up the good work!
I am proud that our Worldwide Hotels team members have stepped up and risen to the current challenging environment with resilience and commitment to emerge stronger.
The health and economic threat of COVID-19 is still very worrying. I urge everyone if you can be vaccinated so that we can protect ourselves, our family and do our part for accelerating the recovery of the hospitality industry.
Thank you for your contributions and I look forward to your continued support!
As per WWH Our Core Values, we have initiated strategic actions which specifically address your constructive comments from the WWH Survey.
Please review Our Core Values Initiatives for 2021.
WWH Our Core Values Enhancements
WWH Staff Key Card (Jan)
WWH Our Core Values Desktop Wallpaper (Jan)
WWH All Together Recognition Program (Jan)
WWH C.A.R.E.S Training Video (Apr)
WWH Kahoot Gamification Program (Apr)
Our Core Values Desktop Wallpaper
To make Worldwide Hotels a successful and inclusive workplace, we shall imbue our Core Values that sit at the very centre of our work. As such, please review the link which shows how you can upload the Core Values desktop wallpaper onto the Front Desk & Back Office monitors on property.
In keeping with Our Core Values and to ensure we are all fully engaged please take the time to review " WWH Kahoot! Gamification".
WWH Kahoot! Gamification" is an exceptionally user-friendly game and will create a completely different new atmosphere to promote Our Core Values.
Click on the url below " WWH Kahoot Gamification " - How To Play as your Leadership Head will reach out and facilitate with you shortly.
All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests.
The WWH All Together Recognition Program recognizes individuals each quarter who have displayed in an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude.
It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q1 2021 for outstanding performance.
Ms. Mimi Azilah Binti Salun - Room Attendant, V Hotel Lavender Mr. Henry Phua Seow Leong - GSO, V Hotel Bencoolen Mr. Chua Guan Chong Vinsonn - SFOE, Hotel Mi Ms. Angel Tan Hai Qi - SFOE, Venue Hotel Ms. Nurbaiti Binte Mohamed Ariffin - SFOE, Hotel 81 Orchid
Please join us in congratulating them. Thank you for making decisions based on Our Core Values and endeavour to make Worldwide Hotels a successful and a great inclusive work environment for all of us and provide exceptional guest service during these challenging times.
Name
Details
Ms. Mimi
Helmed food distribution with own initiative to improve the process & procedures.
Provided food quality/quantity checks with caterer and addressed issues to rectify.
Mr. Henry
Took on assigned role with heighten job scope based on COVID/SHN requirements.
Enhanced guest service by completing errands, purchase ad hoc items, assisting guest needs beyond work hours.
Mr. Vinsonn
Took own initiative to support SDF team on PSHN early arrivals.
Checked transport channels to determine flight arrival status and predicted earlier arrival patterns.
Ms. Angel
Took initiative to provide room decorations for honeymoon, surprise birthday, staycation guests.
Ms. Nurbaiti
Engaged with staff & hotel guests by wearing festive costumes & distributing gifts during holiday periods.
Please continue to be well-versed with our WWH C.A.R.E.S Program and that our Safe Management Measures are adhered to.
Our Measures At A Glance
Through WWH C.A.R.E.S we have continuously sought improvements to our health and hygiene measures, either through our monthly WWH C.A.R.E.S Audit or the implementation of new technology touch points.
NOW, for your awareness and to reinforce your operational training we are pleased to introduce the WWH C.A.R.E.S Training Video.
WWH C.A.R.E.S Training Video
Thank you to the WWH C.A.R.E.S Taskforce and Hotel Boss Team members for their support and participation.
In support of local tourism businesses, the SingapoRediscover vouchers can be used for attractions, hotel stays and tours. 19 of our properties are on board this programme and featured on five booking platforms; Trip.com, Traveloka, KLOOK, Changi Recommends and GlobalTix. Further to this, our company has come up with 2 special hotel staycation deals for us and our families.
Promo 1
Promo 2
Be our guest and enjoy the following perks when you make your hotel staycation booking via the ‘KLOOK’ Platform using your ‘SingapoRediscover Vouchers’ (SRV).
1. Reservations at Hotel Boss You may choose a complimentary
additional night / breakfast for two!
2. Reservation at other properties You may choose a complimentary
additional night!
3. Guaranteed early check-in after 0900 & late- check out at 1600.
*Note: Complimentary one night stay may be arranged at any date of your choice before 30 Nov 2021.
The staff (occupier) and his/her spouse or friend (co-occupier) who books accommodation at our hotels with the use of SRV via 'KLOOK', all parties will be entitled to the same privileges, provided that the staff is the co-occupier.
So, make your staycation booking via ‘KLOOK’ (based on the published rates), scan and email your ‘KLOOK’ booking confirmation slip to Ms. Karen Ng (Reservations) for the processing/arrangement of your complimentary one night stay.
Ms. Karen Ng can be contacted at:
E: karenng@wwhotels.com
T: 66640721
Spotlight
Staff Promotion
We are delighted to announce the promotion of the following employees and our heartiest congratulations goes out to:
Ms. Rose Foo - Promoted to Assistant Accounts Manager, Income Audit (Operations Finance), HQ
Congratulations Graduates of WSQ (Workforce Skills Qualifications) Diploma in Hotel and Accommodation Services (Part-Time)
Our heartiest congratulations to the following colleagues who have recently completed their WSQ (Workforce Skills Qualifications) Diploma in Hotel and Accommodation Services (Part-Time) at SHATEC:
Ms. Philomena Jestas - V Hotel Bencoolen Mr. Kenneth Seah - Hotel Classic By Venue Mr. Sim Jian Hao - Hotel Classic By Venue Mr. Mohammed Redha Bin Ruslan - Venue Hotel Ms. Tan Hai Qi Angel - Venue Hotel Mr. Jason Lim Wei Xin - Hotel 81 Changi
Up Close With...
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to…
Diong Pei Ling
General Manager – Hotel Operations (81-Cluster)
Note: Some photos are taken prior to COVID-19
What interesting fact about yourself that most of your colleagues are not aware of?
I enjoy cooking for my family and spending time with my little one. My kitchen is my domain! I love spending time in my kitchen and whipping up some really tasty dishes for my family and for my colleagues.
Please share 1 proudest moment or memory?
My journey with the Group started back in 1999 where I joined as a Junior Executive at Hotel 81 Star.
As a rookie with no prior experience within the Hospitality sector, I was given myriad of opportunities to develop good leadership as well as hotel management skills.
I had the opportunity to work with our Boss Mr Choo and our COO, Mr Chu Poh Yong where I got to understand and learn more about our hotel operations and our business.
I’ve worked hard and I strived to do better in what I do. I was gradually promoted to assume the roles of an Assistant Hotel Manager, Hotel Manager, Area Manager and the role of General Manager of the 81 cluster.
Who is the person you admire most?
My dad was the one person who inspired me towards a more fulfilling career in Singapore. Needless to say, he is the person that I admire most!
What motivates me?
Family. I would like to be able to provide for my family and to go on annual family trips with them without having them to worry about cost and expenses; while continuing to strive for improvement & excellence at work and to work hard for the company and for my loved ones.
Up Close With... Shane Guo
Payroll Officer - Worldwide Hotels
Note: Some photos are taken prior to COVID-19
What inspires you to change your lifestyle?
I was at my heaviest in 2016 and had experienced my weight going up and down for years. I’d eventually come to my senses on changing my lifestyle once and for all by making many informed decisions, peppered with bravery.
Do you workout at home or at a gym?
I am at the gym 5 – 6 days a week and if I am unable to go, I’d ensure I get my workouts done at home.
What is your best piece of advice for those are keen to step out of their comfort zone and to kick start their fitness journey like what you did?
My advice will be to set realistic goals as it may take time to see the results. It is definitely vital to breakdown those goals to small actionable steps to ensure you stay motivated every step of the way!
What motivates you to continue with this lifestyle?
I feel more energised and definitely more confident about myself. With better agility and a higher level of fitness today, it is wonderful to see others making an effort to change themselves after seeing my transformation.
Getting To Know Your Neighbourhood - Lavender
Note: Some photos are taken prior to COVID-19
Our colleague, Resley Ang, has gone round Lavender to show us some hidden gems but first, did you know?...
Lavender Street connects the junction of Balestier Road and Serangoon Road to the junction of Kallang Road and Crawford Street.
There are several accounts pertaining to the origin of the street name. According to one account, the area was covered with Chinese vegetable gardens and the whole place smelled of a pungent odour from the nightsoil that was used as plant fertiliser. Some believe that an old town gasworks located at the junction of Lavender Street and Kallang Road emitted an odorous gas. The residents thus named the street with that tongue-in-cheek reference, and the municipality accepted the suggestion in 1858.
Now, let’s move on to some hidden gems found within Lavender itself!
Wear a mask when leaving your homes. Check-in and check-out with SafeEntry and use TraceTogether (community-driven contact tracing) as part of our social responsibility in speeding up the contact tracing process.
More information on TraceTogether mobile app or locations to collect a physical TraceTogether Token: https://www.tracetogether.gov.sg/
Singapore’s COVID-19 Vaccination Programme
What You Need To Know
COVID-19 vaccinations will be free for all Singaporeans and long-term residents.
As mentioned by The Ministry of Health (MOH), while COVID-19 vaccination will be voluntary, it strongly encourages everyone who is medically eligible to get vaccinated when it is offered.
WWH held its first Annual Business Strategic Meeting on Thursday, 21 January 2021, at Hotel Boss.
The full-day meeting, attended by the leadership team, focused on reviewing current business strategies, formulating and implementing new business ideas for the Group, based off of the SWOT Analysis which, highlighted appropriate areas of strengths, weaknesses, new opportunities and threats.
The team took time to review the Key Risk Areas as well; highlighting areas of risks across all business functions to allow for early intervention and mitigation of any possible impact brought on by the risks identified. This exercise will allow the Group to emerge stronger as it prepares for business to return to normalcy.
WWH Family
Congratulations to our colleagues on welcoming their bundle of joy in Q1 2021:
Muhammad Mohalim Bin Sulaiman - Hotel 81 Osaka Ashraf Ali S/O Ismail - Hotel 81 Rochor | Loh Siew Wei - Hotel Mi Rosita Binte Bakri - Hotel 81 Princess | Nur Ezza Tiong Shu - Hotel Boss
Hari Raya Aidilfitri
The festival of Eid, known in Singapore as Hari Raya Aidilfitri or Hari Raya Puasa, falls on the first day of Syawal, the 10th month of the Hijrah (Islamic) calendar. It is a celebratory occasion following a month of fasting, which is known as Ramadan. The term hari raya is Malay for “big (or grand) day of rejoicing”.
Don’t forget to observe social distancing at all times when you are out visiting family and friends.
Here is to wishing you and your loved ones, Selamat Hari Raya Aidilfitri 2021 in advance. Take care and stay safe.
Lifestyle
Exercise Can Improve Your Mental Health
Tip #1
Boosts Your Mood
Regular exercisers are quick to point out the boost in energy and mood that comes after physical activity (sometimes called the runner’s high).
Tip #2
Keeps the Brain Sharp
When stuck at work or struggling to make a decision, your best bet may be to fit in some exercise. Many studies suggest exercise improves brain function almost immediately and the positive effects can make a big difference in the long-run.
Tip #3
Improves Memory
From spelling and vocabulary tests to recalling names, memory is a major part of life from elementary school through adulthood and research suggests that exercise can help with recall.
Tip #4
Helps Creativity
If you’re having trouble thinking “outside the box” a tough run or strength training session might just be the answer to your creativity block.
Tip #5
Reduces Stress
The Mental Health Foundation recommends exercise as a way to relieve tension, stress and mental fatigue and others sources agree.
Working Out At Home
Start small & track your progress. Starting small means focusing on short term goals first. Focus on one week at a time. Get in your workout for the day. Then complete the next workout. Make it a challenge to find that 5-25 minutes in your day, as often as possible, to just get more active.
Congratulations to the Winners of
January 2021 Issue
Worldwide Hotels currently owns and manages 6 hotel brands in Singapore;
Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These
brands culminate in more than 6,500 rooms spread across 38 properties,
making Worldwide Hotels the largest home-grown mid-scale hotel group in
Singapore.
