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Message from our |
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Dear Colleagues, |
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Worldwide Hotels Core Values | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels Core Values & Key Drivers | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels Core Values - Multiple Languages | |||||||||||||||||||||||||||||||||||||
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Worldwide Hotels and 6 Hotel Brand Promise & Attributes |
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Brand Promise: A Brand Promise is a promise we make to our stakeholders and we use it to shape everything we do, new products & services, how we behave, how we communicate... Everything!
Brand Attributes: Brand Attributes are the building blocks for our Brand Proposition. They articulate how we want our brand to be perceived by all our stakeholders. We use our brand attributes to ensure we’re delivering our brand proposition, so we use them as a benchmark for everything we do & say. Please be well-versed with our Worldwide Hotels and 6 Hotel Brand Promise & Attributes. Worldwide Hotels and 6 Hotel Brand Promise & Attributes PDF | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels - Our Core Values Survey 2022 | |||||||||||||||||||||||||||||||||||||
Thank you all for completing the 2022 Worldwide Hotels Core Values Survey.
Overall, within each of the Our Core Values modules the survey responses continue to be supportive. This demonstrates confidence in our baseline and signifies that Worldwide Hotels continues to head in the right direction. In 2023, Our Core Values Survey results will determine the core areas where progress was made, and areas that may need further effort and focus. Strategic Plans and Actions will be specifically addressed as we endeavour to make Our Worldwide Hotels a successful and a great inclusive work environment. |
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Your Opinion Matters | |||||||||||||||||||||||||||||||||||||
As per the commentary in Our 2021 Core Values Survey your responses and views are very important. Your valued opinions will continue to help shape Our Core Values and strengthen Worldwide Hotels. Your feedback will assist management to understand your concerns and address them in a timely manner. Please click on the link below and provide your constructive feedback for areas of improvement. All submissions are anonymous and will be addressed by Head of Human Resources. Submit Your Opinion / Feedback |
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Whistleblowing | |||||||||||||||||||||||||||||||||||||
For the purpose of good governance, the company encourages any employee to be free to make known or raise concerns about actual or possible improprieties. Whistle-blowers can choose to write to your Department Head or Assistant Vice President, Group Human Resources (elainechan@wwhotels.com). For serious incidents, if independence is deemed to be compromised, whistle-blowers may write to the CEO directly (CEO - carolyn@wwhotels.com). |
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In keeping with Our Core Values and to ensure we are all fully engaged please take the time to review "WWH Kahoot! Gamification". "WWH Kahoot! Gamification" is an exceptionally user-friendly game and will create a completely different new atmosphere to promote Our Core Values. Click on the url below "WWH Kahoot! Gamification". How To Play |
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Hall of Fame | |||||||||||||||||||||||||||||||||||||
WWH All Together Recognition Program | |||||||||||||||||||||||||||||||||||||
All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests.
The WWH All Together Recognition Program recognizes individuals each quarter who have displayed in an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude. |
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It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q1 2023 for outstanding performance. Ms. Jasmine Toh - Hotel Manager, Hotel 81 Elegance Ms. Zion Cheah Pei Shan - Assistant Manager, Value Hotel Thomson Mr. Patrick Teo Zhen Chang - Executive Housekeeper, Hotel Boss Mr. Sidney Chng Kok Keong - IT Executive, Hotel 81 Star Mr. Jukim Bin Mosikul - Hotel Attendant, V Hotel Lavender Please join us in congratulating them. Thank you for making decisions based on Our Core Values and endeavouring to make Worldwide Hotels a successful and a great inclusive work environment for all of us while providing exceptional guest service during these challenging times. |
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More info on WWH All Together Recognition Program & Winners. |
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Spotlight | |||||||||||||||||||||||||||||||||||||
WWH All Together Flood Relief Fund | |||||||||||||||||||||||||||||||||||||
The recent intense rainfall has caused floods in several states of Malaysia and has affected some of our Malaysians colleagues. The flood has caused damage and property loss and displaced/affected them and/or their families.
In these challenging times, Worldwide Hotels, an inclusive and caring organization, had set up a WWH All Together Flood Relief Fund to aid these affected employees. |
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Q1 2023 ATP Winners Session With CEO | |||||||||||||||||||||||||||||||||||||
Get-together dinner with Q1 2023 ATP winners, held at Jubilicious, Hotel Boss. We are proud that they have stepped up and risen to the challenging environment, committed to emerging stronger. It is also encouraging to know the efforts of the other nominees, and we hope to receive more nominations in the upcoming quarters.
Congratulations to all the winners! |
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Worldwide Hotels Dinner & Dance 2023 | |||||||||||||||||||||||||||||||||||||
When:
Wednesday, 26 April 2023 (Atrium Ballroom) Wednesday, 3 May 2023 (Padang and Collyer Ballroom) Time: Arrive by 5:45pm as there will be foyer activites at 6pm. All to be seated by 6:45pm Venue: Fairmont Hotel, Ballroom Level 4 (Take South Tower lift to Level 4) Theme: Retro Night Join us at the Fairmont Hotel on April 26th and May 3rd for our 2023 Dinner! It's time to catch up with old friends and make new ones while enjoying delicious food and drinks. This year's party theme is Retro, so start planning your groovy outfits - prizes will be awarded for the best dressed! Don't miss out on this blast from the past - let's boogie together! PS: You will receive your digital QR code from your respective GM/HM/HOD soon! |
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1st China Tour Group | |||||||||||||||||||||||||||||||||||||
Hotel 81 Orchid recently welcomed the 1st Tour Group from China in March 2023, since the pandemic. | |||||||||||||||||||||||||||||||||||||
Employee Upgrading | |||||||||||||||||||||||||||||||||||||
SFOE Mr. Ibrahim from Hotel 81 Sakura is pursuing his 3rd module of the Diploma course that 3 Hotel Managers have completed and graduated at the end of 2022. | |||||||||||||||||||||||||||||||||||||
Fire Extinguisher Training - Hotel Mi | |||||||||||||||||||||||||||||||||||||
To ensure fire safety within the hotel’s premises, Hotel Mi conducted training on how to use the fire extinguisher for all maintenance staff. | |||||||||||||||||||||||||||||||||||||
WWH Privileges | |||||||||||||||||||||||||||||||||||||
We invite you to sign up for the "WWH Privileges" to enjoy WWH discount privileges and keep abreast of the latest promotions on our promotions and staycation deals.
To sign up, please click this link: http://eepurl.com/hnGRWj and fill out your details as required. All personal data will be kept confidential per the Personal Data Protection Act (PDPA). |
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Follow WWH's Facebook & Instagram Page | |||||||||||||||||||||||||||||||||||||
In support of our business operation, we invite you to like our company's Facebook Page (FB) and Instagram Page (IG).
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Laundry Plant Visit | |||||||||||||||||||||||||||||||||||||
VP Mr Sunshine Wong and a few managers from Hotel 81 visited the laundry plant to understand laundry operations and have a bonding session between the departments. | |||||||||||||||||||||||||||||||||||||
Hotel Visit - Day 4 CNY | |||||||||||||||||||||||||||||||||||||
The leadership team visited the hotels on day four of the Chinese New Year to celebrate and show appreciation to the operations team. | |||||||||||||||||||||||||||||||||||||
CNY Props | |||||||||||||||||||||||||||||||||||||
HQ created some CNY props, and these were delivered to all properties for guest interactions plus Instagram-able moments. | |||||||||||||||||||||||||||||||||||||
Lohei Party - Value Hotel Nice | |||||||||||||||||||||||||||||||||||||
Value Hotel Nice team has organised a small Lohei Party for all guests and staff at the hotel lobby during the Lunar New year period! | |||||||||||||||||||||||||||||||||||||
Steamboat Dinner + CNY Outing - V Hotel Bencoolen | |||||||||||||||||||||||||||||||||||||
Managers at V Hotel Bencoolen pooled together funds to ensure all hotel and room attendants have a cosy steamboat dinner on NYE and a dinner/KTV session on CNY. Staffs are welcome to share their feedback on working at V Bencoolen and what could be done better. Special attention is given to the Vietnam RAs as this is our first time working with Vietnamese.
Prior to the CNY dinner, we’ve also awarded a mini CNY hamper to RA May Guan Chunmei (Q1 ATP Nominee) for being the most consistent room cleaning attendant based on effort for the past work year. |
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Staff Cohesion - Hotel Boss | |||||||||||||||||||||||||||||||||||||
Enjoyable staff cohesion with all Hotel Boss’s managers and supervisors at The Landmark Restaurant Village Hotel Bugis. | |||||||||||||||||||||||||||||||||||||
Valentine Day Celebration – Hotel Mi | |||||||||||||||||||||||||||||||||||||
Hotel Mi celebrated Valentine’s Day with the housekeeping team preparing roses with wrapping paper & ribbon and surprising our female guests & staff with this sweet gesture. | |||||||||||||||||||||||||||||||||||||
BBQ - Value Hotel Thomson | |||||||||||||||||||||||||||||||||||||
Value Hotel Thomson has kindly arranged a BBQ bonding session with all staffs! | |||||||||||||||||||||||||||||||||||||
Christmas Cohesion Dinner at The Raja 21 - V Hotel Bencoolen | |||||||||||||||||||||||||||||||||||||
FOM Philomena generously contribute her $600 Q4 ATP monetary award to a team gathering. The team enjoyed the dinner and discussed work directives and protocols. | |||||||||||||||||||||||||||||||||||||
Christmas Cohesion - Hotel 81 Elegance | |||||||||||||||||||||||||||||||||||||
During the holiday season our team at Hotel 81 Elegance bonded over a festive Christmas Celebration. With the help of our Staff Cohesion Fund, the team got to know each other better over a feast of delicious food and a gift exchange session that was held at the Hotel. | |||||||||||||||||||||||||||||||||||||
Up Close With... | |||||||||||||||||||||||||||||||||||||
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to… | |||||||||||||||||||||||||||||||||||||
Sunshine Wong | |||||||||||||||||||||||||||||||||||||
Vice President, Operations - Worldwide Hotels | |||||||||||||||||||||||||||||||||||||
What interesting fact about yourself that most of your colleagues are not aware of?
Given opportunities to work in several countries, besides Singapore, including Malaysia, Indonesia (Bali & Batam), Cambodia, Hongkong, China, Japan, Fiji (project) and Las Vegas, USA (university days). Please share 1 proudest moment or memory? Served the late HRH Sihanouk of Cambodia during term as General Manager at Hotel Le Royal Cambodia. Whom do you admire most and why? My late father. Humble and always credits others for any success instead of himself. What drives you / what motivates you? Be able to share my experiences with others and help people grow in their careers. Everyone deserves a chance. Your hobbies? Any kind of sports but crazier over golf and football. |
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Up Close With...
Elaine Chan |
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Assistant Vice President, Group Human Resources - Worldwide Hotels | |||||||||||||||||||||||||||||||||||||
What interesting fact about yourself that most of your colleagues are not aware of?
I practise Yoga 4 times a week, and my favourite is Aerial Yoga. Please share 1 proudest moment or memory? To have reached the most northern part of the world. Up close and in front of the Glacier in Norway. Whom do you admire most and why? Tim Berners-Lee, the person who started the worldwide web where we, evolved into the high-speed internet era now. It has made life so much better for human beings. What drives you / what motivates you? Being able to contribute positively, be it to family, community and work. I feel most motivated when my contribution and actions bring about smiles and heartfelt happiness on peoples’ faces. Your hobbies? I love to play mahjong and travel. |
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WWH Family | |||||||||||||||||||||||||||||||||||||
Congratulations to our colleagues on welcoming their bundle of joy in Q1 2023: Elaina Moh Siew Yee - HQ Dinah Jallal - HQ Muhammad Shafiallah Bin Atham - Hotel Boss Rose Saliha Binte Selamat - V Hotel Bencoolen Muhammad Nurhakim Bin Sudirman - Hotel 81 Star Nur Fazilla Bte Ibrahim - Hotel 81 Bugis |
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We Are Hiring! | |||||||||||||||||||||||||||||||||||||
Introduce someone you know and earn an incentive of up to $1,000!
Worldwide Hotel Group is seeking to recruit locals to join our fun team in the upcoming months. We are extending this unique referral programme until we fulfil our required team members, so what are you waiting for? Positions available for SC/SPR Senior Front Office Executive Front Office Executive Guest Service Officer Bellman Maintenance Technician Housekeeping Attendant (Hotel or Room cleaning) |
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Qualifying Criteria
● Referred local candidates must be sourced through individual efforts excluding the use of social media or any other paid or unpaid recruitment platforms. ● Not an ex-employee who has left employment 6 months prior. ● Employees who are of job grade C-1 and above and/or positions involved in recruitment are NOT eligible to the incentive. e.g. HR and personnel in charge of hiring and General Managers of the hotels. ● Walk-ins application at the hotel properties are not defined as referral cases. Payment ● Payment to the referrer will be on the 4th and 7th month from the join date of the new hire, $500 for each trench via regular payroll. ● Both referrer and new hire must NOT be serving notice or terminated from service at the point of payout. Process ● Indicate in the referred applicant’s application form to be eligible. ● Inform HR/payroll whenever there is a referral case via belindachan@wwhotels.com / allpay@wwhotels.com |
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Overseas Properties |
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Terms and Conditions:
For bookings: All room bookings will require to be made through Business Development for processing via QR code (above). ● Staff must check in themselves (ie cannot book for friends and family). ● Staff are entitled to book up to 2 rooms per reservation as the rates offered are exclusive. ● All reservations will be on pax account (pay upon check-in). ● To ensure the Staff Rate is not being abused, Staff Rate will not be honored if any bookings are made directly with the hotel without verification from the Business Development. ● GM/HM in each individual hotel are accountable to verify the employee’s eligibility. ● Any changes to the rates will be updated soon. |
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Property Feature | |||||||||||||||||||||||||||||||||||||
Hotel Mi |
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When did Hotel Mi start its operations?
Hotel Mi started operating on 27 September 2017. Explain what our colleagues do daily at the Hotel? Hotel Mi starts the day with a daily briefing at 7 am for managers and supervisors to discuss incidents, guest feedback, and essential information for arriving or in-house guests. The updates are shared with each department's team members. The hotel staff is committed to providing exceptional service to make guests comfortable. What did you or your colleagues do to ensure that guest satisfaction or needs are met? The Hotel Management team reads online reviews from checked-out guests through the Reputation Management Software, TrustYou. Every feedback is shared within the group. Staff members at the lobby constantly interact with guests to ensure they have a pleasant stay. The hotel is also very active in celebrating festive events such as Valentine's Day, during which they prepare roses for guests to enjoy. Interesting Fact |
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Getting To Know Your Neighbourhood - Bencoolen | |||||||||||||||||||||||||||||||||||||
Our colleague, Kusaka, has gone around Bencoolen to show us some hidden gems but first, did you know?...
Bencoolen Street was named in remembrance of Raffles’s sojourn in Bencoolen (of Sumatra) as Lieutenant-General. The street also took its name from Kampong Bencoolen (also spelt as Campong Bencoolen), in which it was located. The old kampong spanned Bencoolen Street, Waterloo Street, Prinsep Street, Middle Road and Albert Street. The Bencoolen Muslims built the original attap Bengkali Mosque, or Masjid Bencoolen, between 1825 and 1828. This mosque was replaced in 1845 by a permanent version built by an Arab merchant, Syed Omar bin Aljunied. This version stands to this day and is just located beside Hotel Mi. The Bencoolen area gained attention in 2017 with the opening of the deepest MRT station in Singapore, located 43 meters below street level. Now, let’s move on to some hidden gems in Bencoolen itself! |
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1. Plaza Singapura 2. GR.iD Mall 3. National Museum of Singapore 4. Kwan Im Thong Hood Cho Temple 5. Chjimes 7. Putra Minang Restaurant |
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Local Places of Interest Bukit Timah Railway Station |
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Head on down and relive the golden age of rail travel with your own eyes, as the building itself has been repurposed as a heritage gallery. Here, you can learn more about the history of the Rail Corridor and Bukit Timah Railway Station, which was built in 1932 and operated up until the early 90s.
Some original architectural elements of the railway station, such as the track switching levers and ticketing booth, have also been refurbished back to their original glory. Getting there By MRT: King Albert Park (DT6) Take Exit A. Upon exiting the MRT station, turn left and walk along Bukit Timah Road for 5 minutes. You will be greeted by a landscaped entrance point to lead you into the Rail Corridor. By Bus: 67, 74, 77, 151, 154, 157, 170, 174, 852, 961, 961M, 970 (Bus stop ID: 42051) Alight at King Albert Park MRT Station, along Bukit Timah Road. Park opening hours: 24/7 However, as it is an important ecological corridor, the Rail Corridor is not lit at night to facilitate nocturnal wildlife movement. Lighting is only provided at certain access points, essential walking paths and benches leading to the public restrooms and Bukit Timah Railway Station building and Railway Staff Quarters. What To Bring? Take along your water bottles, sunscreen, insect repellent, tissues, and plastic bags for your trash will also come in handy. Bring binoculars if you're into wildlife observation. Wear comfortable clothes in neutral colours (long pants, long sleeves and a cap), and put on comfortable walking shoes. Stay in shelters and observation hides during a thunderstorm. Do bring ponchos or umbrellas in the event of wet weather! What To Do At Bukit Timah Railway Station? Railway Staff Quarters: The conserved Railway Staff Quarters is a former staff housing block which has been repurposed into a café called ‘1932 STORY' with a rustic, relaxed ambience. Key architectural elements of the building were also restored, and improvements were made to make the building more accessible. Kampung Garden / Herb and Spice Garden: Check out the ornamental shrubs and flowers iconic to Singapore’s 1960s landscape in the Kampung Garden. They include the Bunga Raya (Hibiscus rosa-sinensis), Peacock Flower (Caesalpinia pulcherrima), and the Arabian Jasmine (Jasminum sambac ‘Arabian Nights’). The Herb and Spice Garden showcases plants like Siamese Ginger (Zingiber officinale), Laksa Leaf (Persicaria odorata) and Cili Padi (Capsicum frutescens) that were commonly used for homecooked dishes. Yard shelter: A new sheltered Yard serves as a rest area and gathering point, with public restrooms that simulate rustic toilets found in the old days. The Yard also features an educational board that shares with visitors the history of the railway. More Info On Bukit Timah Railway Station |
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Hari Raya Puasa | |||||||||||||||||||||||||||||||||||||
To mark the end of the fasting month, Muslims celebrate the festival of Hari Raya Aidilfitri or Hari Raya Puasa, in Singapore on April 22. Besides having a feast with close family and friends, the religious holiday is a time for forgiveness and making amends.
Here's wishing all our friends and colleagues at Worldwide Hotels a very Selamat Hari Raya Aidilfitri and Happy Holidays. |
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Vesak Day | |||||||||||||||||||||||||||||||||||||
Buddhists in Singapore and the world over celebrate the birth, enlightenment and death of Gautama Buddha on Vesak Day, June 2, a time of joy, peace and reflection. Here's to wishing you and your loved ones a peaceful and harmonious Vesak Day! |
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Hari Raya Haji | |||||||||||||||||||||||||||||||||||||
Hari Raya Haji is celebrated by Muslims around the world to mark the end of the Muslim pilgrimage known as the “haj”, on June 29. The “haj” retraces the journey of Prophet Muhammad’s pilgrimage to Mecca in Saudi Arabia. Here's wishing all our friends and colleagues at Worldwide Hotels a very Selamat Hari Raya Haji and Happy Holidays. |
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Phishing Scams - Emails / SMS | |||||||||||||||||||||||||||||||||||||
You receive a call, text or email soliciting personal information in order to claim a prize, secure your online accounts or help investigate fraudulent transactions. Fake websites are created to look identical to the official sites of organisations or banks but with slightly different web addresses. If you input your personal details, PINs or OTPs into these fake websites, your information and money are at risk of being stolen by criminals. How to stay safe |
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1. Don’t give anyone confidential information
Do not disclose personal particulars, banking and credit card details to anyone without verification. Never share your OTPs with anyone. No government agencies will ask you for your personal details or bank transfers over the phone or through robocalls (automated voice machines). 2. Identify & verify Hang up immediately if the caller cannot identify themselves properly. Always verify the authenticity of the information or request through official websites, apps, email or call the company's hotline. 3. Don't click on links Do not click on URLs in unsolicited emails and text messages. Always type the organisation's official web address into your web browser to ensure that you are at the official website. |
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More Info |
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Lifestyle | |||||||||||||||||||||||||||||||||||||
5 Basic Workplace Etiquette Rules for the Workplace |
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Workplace etiquette can sometimes be confusing in a world full of changing ideas about professional behaviour and societal expectations of work!
To help you navigate office etiquette training for your organization, we’ve compiled this handy workplace etiquette guide, which will outline 5 key office etiquette rules for a positive and cohesive workplace. |
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The 4 Basics to Proper Office Etiquette If your office feels like a sitcom it could be a case of life imitating art. Etiquette expert Thomas P. Farley is clocking in with the basics of office etiquette. He’s sharing four important tips that we should all follow while at work. |
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Congratulations to the Winners of January 2023 Pop Quiz |
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Worldwide Hotels currently owns and manages 6 hotel brands in Singapore; Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These brands culminate in more than 6,500 rooms spread across 38 properties, making Worldwide Hotels the largest home-grown mid-scale hotel group in Singapore. | |||||||||||||||||||||||||||||||||||||
Owned & managed |
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Discover Worldwide Newsletter archive
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