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Worldwide Hotels
 
 

Message from our
Chief Executive Officer

Dear Colleagues,

There is still much uncertainty in the tourism and hotel industry, and we are not expecting the full opening of international borders anytime this year. We are monitoring the situation very closely with prudent management of our cashflow, risk and investment.

However, the company certainly recognises all your contributions, especially those in the front-line team. I am pleased to announce that the company has approved bonus and increment to pre-Covid levels for most of our colleagues. HR will announce this by email in the next few days. I am heartened and thankful that the leadership team has sacrificed much of their own bonus and forgo all increment in 2022 to stand in solidarity with me and all of you.

I trust that everyone will continue to step up and stay align with our WWH Core Values - Teamwork, Respect, Integrity, Commitment and Accountability so that we can emerge stronger.

Once again, I thank all of you for your contributions and please stay safe.

Warm Regards,

Carolyn Choo
 
Worldwide Hotels Core Values
 
 
 

Worldwide Hotels Core Values & Key Drivers

 
 
Worldwide Hotels Core Values - Multiple Languages
 
English   Chinese   Malay   Tamil
 
 


In keeping with Our Core Values and to ensure we are all fully engaged please take the time to review "WWH Kahoot! Gamification".

"WWH Kahoot! Gamification" is an exceptionally user-friendly game and will create a completely different new atmosphere to promote Our Core Values. Click on the url below "WWH Kahoot! Gamification"

How To Play
 
 
Hall of Fame
 
WWH All Together Recognition Program
 
 
All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests.

The WWH All Together Recognition Program recognizes individuals each quarter who have displayed in an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude.

It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q3 2021 for outstanding performance.



Ms. Wong Sui Jin, Wynne - HM, Hotel 81 Chinatown
Ms. Marsya Binte Juraimi - GSM, Value Hotel Thomson
Mr. Hein Zaw - Chief Engineer, Hotel Laundry
Mr. Chua Wei Hao Kingston - SFOE, Hotel Boss
Ms. Muslimah Binte Abdul Rahim - JE, Hotel 81 Balestier

Please join us in congratulating them. Thank you for making decisions based on Our Core Values and endeavouring to make Worldwide Hotels a successful and a great inclusive work environment for all of us and providing exceptional guest service during these challenging times.
Name Details
Ms. Wynne Wynne exhibits great leadership by ensuring that all new team members under her wing are well trained. Wynne acknowledges her team and recognizes all efforts and contributions and ensures that each one of them feels appreciated. Wynne also, at her own expense, bought tokens of appreciation for the Junior Front Office Executives who stayed on and persevered during their probationary period. Wynne consistently rises to any challenge she faces with confidence and a strong work ethics.
Ms. Marsya Marsya went the extra mile to ensure that her guests feel at home despite being far away from home. Marsya normally greets every guest at the lobby and welcomes them back to the hotel to make them feel at home and assures them that they are not alone. During every festive occasion, she will greet all guest with festive greetings. Her warm and heartfelt gestures of hospitality are greatly appreciated by our guests.
Mr. Hein Zaw Being a Chief Engineer, Hein Zaw ensures that our laundry operations maintenance team stays on top of the game by attending to any technical issues raised and ensures that the technical problems get resolved promptly to minimise disruptions to our laundry operations. There was an occasion when one of our laundry process equipment, “The Tunnel”, broke down. Hein Zaw took the initiative to troubleshoot with our engineer (based in Germany) to resolve the issue for a few nights. Hein Zaw perseverance and commitment towards the team is greatly admirable and he is a highly respected member of the team.
Mr. Kingston Kingston exhibited great leadership and an exemplary customer service skills when carrying out his duties. Despite having to deal with an overwhelming amount of work, he consistently finds ways to help his co-workers wherever possible. Kingston has assisted to extinguish a small bush fire at the driveway of the hotel while alerting the MOD. His willingness to assist others and his commitment towards the company are highly commendable..
Ms. Muslimah Muslimah (Emma) has always shown great interest to learn something new each day. Emma took the initiative to open a vacant guest room to conduct an inspection and completed the final touch up of the room, based on the Housekeeping SOP requirements. Her attitude towards learning to ensure compliance within the SOP was exemplary. When questioned on her actions, her reply was "I need to know my product well and to ensure that it is good before selling to people". Way to go Emma!

More info on WWH All Together Recognition Program & Winners.
 
 
WWH C.A.R.E.S Updates
 
 
WWH C.A.R.E.S
Clean - Attentive - Reliable - Environment - Safety

Please continue to be well-versed with our WWH C.A.R.E.S Program and that our Safe Management Measures are adhered to.

Our Measures At A Glance



Guided by our Core Values and hospitality experience for over 25 years in Singapore, Our Worldwide Hotels C.A.R.E.S commitment builds on our existing rigorous health and cleanliness protocols to ensure our guest and staff wellbeing. Worldwide Hotels consistently monitors and revises our hygiene and cleanliness protocols to adhere and exceed SG Clean certified standards by the National Environment Agency.

As we continuously seek improvement to our health and safety measures, please take the time to review our updated WWH C.A.R.E.S Landing Page and corresponding Key Measures.

More info on the new look
 
 
Spotlight
 
Staff Promotion & Deployment
 
 
We are delighted to announce the promotion of the following employees and our heartiest congratulations goes out to:

Mr. Eric Phoon - Promoted to Acting HM (Hotel 81 Balestier)
Ms. Tengku Sarinah Binte Tengku Ismal - Promoted to AM (Hotel 81 Star)
Mr. Muhammad Azmi Bin Suhaimi - Promoted to AM (within 81, Value & Venue)
Mr. Mohammad Norazmi Bin Jumahat - Deployed to manage Hotel 81 Princess

 
 
Up Close With...
 
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to…
 
Doris Yap
 
 
Operations Finance – HQ
Note: Some photos are taken prior to COVID-19
 
What interesting fact about yourself that most of your colleagues are not aware of?
When I was at my first job, my ex-colleagues made fun of me as I could not speak, read or write in English. That sparked and fueled my determination to improve myself by taking night classes and accounting courses. It was not easy then but looking back, perhaps I need to thank them for "spurring me on", to where I am today.

Please share 1 proudest moment or memory?
In 1980, I was offered a job at Goodwood Park Hotel. Since it was my first time in Orchard Road and not knowing the location of the hotel, I actually took a taxi from CK Tang (now Singapore Marriot Tang Plaza) to Goodwood Park Hotel, which is physically less than 5 mins walk. There, I met with the love of my life.

Who do you admire most and why?
Mr Lee Kuan Yew, our Nation's founding father. What Singapore is now, is a manifestation of Mr. Lee's vision and deeds, which I am always very thankful for.

What drives you / what motivates you?
I love my work and adore my team. Daily, I affirm my role in making a meaningful difference which gives me a purpose to wake up and go at it again. I also derive great personal satisfaction in developing team members.

Your hobbies?
Used to like badminton and tennis when young. With age, a friendly game of mahjong is what keeps the ticker on pace. After the pandemic, I look forward to resume ticking off places on my bucket list.
 
 
Up Close With...
Ng Lian Meng
 
 
Housekeeping - Hotel 81 Elegance
Note: Some photos are taken prior to COVID-19
 
What interesting fact about yourself that most of your colleagues are not aware of?
I am actually quite good in masking myself, controlling my temper, when I feel down, I will not show it to my colleagues, not to affect others. Most of the time, my colleagues always see my smiling face.

Please share 1 proudest moment or memory?
I am from Sabah Malaysia, working as a housekeeping in Hotel 81 and it is my first job in Singapore, until now, and still counting since 1st Oct 1998. Over the past 23 years, I have formed my family, I have 2 lovely daughters, have our own roof at JB Malaysia. Working within this strong and growing company, I proudly told my wife not to work, just focus on our family and kids.

Who do you admire most and why?
In my life, the person that I admire the most is my late father. He was the sole breadwinner in a household of 7 people. He had set a very good example to me on parenting and taking care of family. He was a village chief in a village in Sandakan Sabah, he was very active in doing charity, always reaching out to people who are in need, donating material to build new bridge or repair damaged bridge. Not only do I admire my father, but also the people from Sandakan!

What drives you / what motivates you?
My family, my daughter's education and future are definitely my biggest motivation. I have been working night shift for more than 10 years, and I live in JB (pre-Covid), working 12 hours a day and travelling between JB and Singapore daily is no joke, really tough! Whenever I feel down and tired, I think of them, I will be motivated to keep fighting.

Your hobbies?
I like drawing and Art & Craft a lot, my daughter always asked me to assist them in their drawing and art & craft work. During my off day, I always accompany my wife go shopping or food hunting during family outings.
 
 
 

WWH Family
 
 
Congratulations to our colleagues on welcoming their bundle of joy in Q3 2021:
Muhammad Muhaimin Bin Abdul Rashid - Hotel 81 Tristar
Suganya D/O Govindasamy Raju - V Hotel Lavender
Ng Howe Wei Fabian - Hotel 81 Orchid
Teo Zhen Chang Patrick - Hotel Boss   |   Chee Nanping Andrew - Hotel Boss
 
 
 
Property Feature

Hotel Laundry


When did the Hotel Laundry started it operations?
Worldwide Hotels Hotel Laundry started Operations in 15 June 2007. In the beginning we had 1 Tunnel (click here to know more about Tunnel), 4 Dryers, 2 Ironer Infeeds, 2 Towel Folder machines, 2 Standalone Washers and 2 Standalone Dryers.

Today, we have almost doubled in size. By next year we will add another Tunnel, Towel Folder, and an upgraded Ironer.

Explain what our colleagues do daily at the laundry plant?
In the Laundry Plant we have many departments which consist of: Delivery, Sorting, Tunnel Loading (Dirty Linens), Tunnel Unloading (Fresh Linens), Pillowcases, Ironer Infeed, Towel Folding, Bathmat Folding. Our WWH Laundry Truck collects dirty linens from the Hotels twice a day between 5.30am to 2.00pm & 2.30pm to 10.00pm
  • Sorting Department: The Operator Sorter will sort out the individual hotel linens.
  • All sorted linens will be pushed to the Tunnel for loading in.
  • Soiled linens or special wash linens will be direct push to Standalone Washer Extractor for special washing.
  • Tunnel takes 90 sec through 12 compartment cycle wash.
  • After linens are pressed, it will be transferred automatically by Shuttle to Dryer for Drying (Towel - 22min, Bedsheets - 2 min, Bathmat - 24 min).
  • Fresh linens will be transferred to different department for Operator to process the production.
  • Group Leader will WhatsApp message on the quantity of fresh lines to be delivered to individual hotels based on the dirty linens and cages collected.
What did you or the colleagues do to ensure that all linens are delivered to the hotel on time?
We work together as a team in order to expedite the processes listed above on a very tight schedule.

Interesting Fact


 
 
 
Getting To Know Your Neighbourhood - Little India
 
 
Our colleague, John Seah, has gone round Little India to show us some hidden gems but first, did you know?...

Little India’s streets are named after its 19th-century residents: Dunlop Street, for an European family, Belilios Lane, for cattle importer I.R. Belilios, and Campbell Lane for British soldier Sir Colin Campbell.

You may not know that Little India once had a racecourse, cattle herders and brick kilns. But while these places and people are gone, time stands still in pockets of this historic district. Olden-day trades sit next to newer businesses: flower-garland vendors, modern eateries, boutique hotels, as well as arts groups.

Little India today is one of Singapore’s most vibrant districts. As you walk down Serangoon Road and neighbouring streets, explore their mix of Hindu and Chinese temples, mosques and churches.

Now, let’s move on to some hidden gems found within Little India itself!



1. Indian Heritage Centre
2. Former House of Tan Teng Niah
3. Mustafa Centre
4. The Malayan Council (Halal)
5. Meatsmith Little India

 
 
Singapolidays!

Reminder: SRV ends on 31 December 2021.
Please ensure you take advantage of your SRV vouchers.
 
 
In support of local tourism businesses, the SingapoRediscover vouchers can be used for attractions, hotel stays and tours. 19 of our properties are on board this programme and featured on five booking platforms; Trip.com, Traveloka, KLOOK, Changi Recommends and GlobalTix. Further to this, our company has come up with 2 special hotel staycation deals for us and our families.

Promo 1





Promo 2



 
Be our guest and enjoy the following perks when you make your hotel staycation booking via the ‘KLOOK’ Platform using your ‘SingapoRediscover Vouchers’ (SRV).

1. Reservation at WWH properties (local)
You may choose a complimentary additional night!

2. Guaranteed early check-in after 0900 & late- check out at 1600.

*Note: Complimentary one night stay may be arranged at any date of your choice before 30 Nov 2021.

The staff (occupier) and his/her spouse or friend (co-occupier) who books accommodation at our hotels with the use of SRV via 'KLOOK', all parties will be entitled to the same privileges, provided that the staff is the co-occupier.

So, make your staycation booking via ‘KLOOK’ (based on the published rates), scan and email your ‘KLOOK’ booking confirmation slip to Ms. Karen Ng (Reservations) for the processing/arrangement of your complimentary one night stay.

Ms. Karen Ng can be contacted at:
E: karenng@wwhotels.com
T: 66640721

 
 
Latest Development

WWH Vaccination Status
 
 
We have a strong staff Covid-19 vaccination rate of 98% (correct at the time of reporting, 16 September 2021). The remaining 2% have opted out based on Doctors’ advisories and due to other underlying health conditions.

We would like to encourage staff who have not been vaccinated to see their family doctor(s) for consultation and to explore other alternative options / arrangement to eventually get vaccinated.

Colleagues who are aged 60 & above are encouraged to go for their 3rd booster jabs when being offered.

Vaccination status for our oversea hotels in Australia and Malaysia is also close to 100%.

Click here for more info on COVID-19 vaccination programme


 
Your Simple Guide To Antigen Rapid Test (ART) Self-Test Kits
 
 
Ministry of Health (MOH) is progressively distributing ART self-test kits to all households from 28 Aug to 27 Sep 2021. You may learn more about the distribution exercise from the press release and FAQs, or learn how you can do the ART self-test on your own here.

For queries relating to ART Self-Test Kits, call 6876 5830

For queries relating to Nationwide Distribution of ART Self-Test Kits, call 6876 5835

Please also refer to the FAQs for more information.


 

The ABCDs of ART Self-Testing


Act
Act if you are worried that you may have COVID-19. Get at least two ART self-test kits to stock up at home just in case you need it.

Be Informed
Be Informed and read through clearly how to use the ART self-test kits correctly, according to manufacturers’ instructions. Instructions and requirements will vary with the brand of test kits used.

Check
Check yourself!

Dispose
Dispose the used test kit as instructed.

Click here to view the video in other languages
 
 

Deepavali
 
 
Deepavali, also known as the “Festival of Lights” is one of the most significant festivals celebrated by our Hindu friends around the globe. This festival which coincides with the Hindu New Year symbolizes the victory of righteousness and the lifting of spiritual darkness. Beyond the beautiful lightings, good food and good family times, this is also a time for us to reflect on life and make changes for the upcoming year, to give and forgive, to unite and unify, to prosper and progress, and the list of good stuff goes on.

May the auspicious festival of lights illuminate your life with sparkling moments of prosperity, health and happiness. Have a blessed Deepavali in advance! Take care and stay safe.
 
 

Christmas & New Year
 
 
Christmas is a festival commemorating the birth of Jesus Christ, observed primarily on December 25 as a religious and cultural celebration among billions of people around the world. It is a season to make merry, be joyful, to celebrate with loved ones & friends and be in good cheer!

May this Christmas end the present year on a cheerful note and make way for a fresh and bright New Year. Here's wishing you a blessed, Merry Christmas and a Happy New Year in advance! Take care and stay safe.
 
 

Let's Fight SCAMS
 
 
Online scams are on the rise. In 2019 alone, more than S$168 million were unwittingly lost to scammers. That’s S$23 million more than the previous year. Scams are constantly evolving to be more sophisticated. That is why we need to stay updated on how to spot the latest scams and what we should do.

The more we know and share, the better we can spot the signs and stop the crimes.

You can make a difference by: pledging to stay vigilant with the latest Scam Alerts from ScamAlert, and help your loved ones stay alert too by sharing what you know with them. Together, we can beat the scammers with the power of knowledge and awareness.

Join the fight against scams now!
Click here to pledge and join fight.
 
 
 
Lifestyle
 
Tips For A Healthy Heart
 


 
Tip #1
Stick To A Healthy Diet

This means eating a well-balanced meal with daily servings of fruits and vegetables as well as portions of fish. Avoid unhealthy food choices such as fast food, as this is high in fat and cholesterol. Sweetened drinks are also unhealthy because of their high sugar content.
 
 
Tip #2
Exercise

Aim to walk 10,000 steps a day, and engage in 150 minutes of moderate-to-vigorous physical activity per week (or 30 minutes daily). If you’re short of time, try to incorporate physical activity into your daily routine, such as climbing the stairs instead of taking the lift.
   
 
Tip #3
Maintain A Healthy Weight

If you are overweight or obese, visceral fat may be present in and around your body tissues. So keep to an optimum weight and BMI.
   
 
Tip #4
Don’t Smoke

Keep yourself tobacco-free and you will drastically reduce your risk of heart disease and stroke.
   
 
Tip #5
Limit Alcohol Consumption

Don’t drink more than one to two glasses a day.

   

4 Simple Cardio Exercises to Prevent Heart Diseases

Doing cardio workout and pilates workout have many health benefits including improvement in heart heath. Cardio-pilates combines the benefits for these two into one single workout. Here are some Cardio-pilates exercises for beginners.
 
 
 
Congratulations to the Winners of 
July 2021 Issue
 
Hotel 81 Dickson Marissa
Front Office Executive
 
Hotel 81 Violet Wayne Lee Chee Mun
Senior Front Office Executive
 
Hotel 81 Gold Rose Adlinah
Senior Front Office Executive
 
Hotel Boss Sarifah Bte Mohamad Ali
Housekeeping
 
 
 
Pop Quiz!

Take our Pop Quiz and stand a chance to win a 2D1N Staycation for 2!

Contest ends 31st December 2021. Winners will be announced by January 2022.

Take the quiz here!
 
Worldwide Hotels currently owns and manages 6 hotel brands in Singapore; Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These brands culminate in more than 6,500 rooms spread across 38 properties, making Worldwide Hotels the largest home-grown mid-scale hotel group in Singapore.
 

Owned & managed
 
    
 
       
 
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