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Worldwide Hotels
 
 

Message from our
Chief Executive Officer

Dear Colleagues,

Happy New Year! I am very excited for all the updates that we are sharing in this newsletter especially Our 2021 WWH Core Values Survey results. We had an overwhelming 586 responses, and it was very heartening to see a positive improvement in the average score of 4.31 (out of 5). Thank all of you for the constructive feedback and be assured that the company will review and implement action plans to address most of them.

Last year was a very challenging year but all of you have contributed to ensure our business sustainability.

Thank you for all your support and I look forward to the recovery of the travel industry and business normalisation in 2022.

Warm Regards,

Carolyn Choo
 
Worldwide Hotels Core Values
 
 
 

Worldwide Hotels Core Values & Key Drivers

 
 
Worldwide Hotels Core Values - Multiple Languages
 
English   Chinese   Malay   Tamil
 
 
2021 Worldwide Hotels Core Values Survey Result
 
 
Thank you all for completing the 2021 Worldwide Hotels Core Values Survey. As a follow-up from last year, your views on Our Core Values has been the focus. We appreciate the honest feedback in helping us understand better on ways to improve our work environment and productivity.  

Overall, within each of the Our Core Values modules the survey responses continue to be positive. This is encouraging as it demonstrates the strength of our baseline and signifies that Worldwide Hotels is heading in the right direction in becoming a Healthy Organization with a strong corporate culture.

In 2022, Our Core Values survey results will assist us to determine areas where progress was made, and areas that may need further effort and focus. Strategic Plans and Actions will be specifically addressed as we endeavor to make Our Worldwide Hotels successful and a great inclusive work environment.
 
 


In keeping with Our Core Values and to ensure we are all fully engaged please take the time to review "WWH Kahoot! Gamification".

"WWH Kahoot! Gamification" is an exceptionally user-friendly game and will create a completely different new atmosphere to promote Our Core Values. Click on the url below "WWH Kahoot! Gamification"

How To Play
 
 
Hall of Fame
 
WWH All Together Recognition Program
 
 
All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests.

The WWH All Together Recognition Program recognizes individuals each quarter who have displayed in an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude.

It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q4 2021 for outstanding performance.



Mr. Muhammad Fazri Bin Ali - Hotel Manager, Hotel 81 Rochor
Mr. Kim Chee Geng - Assistant Manager , Maintenance
Ms. Chen Dan - Room Attendant , Hotel Boss
Mr. Subash S/O Sivaji - Senior Front Office Executive, Hotel 81 Bugis
Mr. Nuh Bin Albaisus Abdullah - Hotel Attendant, Hotel 81 Orchid

Please join us in congratulating them. Thank you for making decisions based on Our Core Values and endeavouring to make Worldwide Hotels a successful and a great inclusive work environment for all of us and providing exceptional guest service during these challenging times.
Name Details
Mr. Fazri Fazri was nominated for his commendable performance and his sheer dedication towards his job and the company. He has gone the extra mile to maximize all business opportunities by checking on the room occupancy in other branches and initiate the transfer of guests if the hotel was fully occupied by long-term guests. Fazri is an asset to the company and deserves the recognition for upholding our core values and going above and beyond his call of duty to ensure that all his guests are hosted and well taken care of.
Mr. Kim Kim is recognised for his hard work and for going the extra mile to ensure that our hotel operations run smoothly. Kim is a one of the leaders of the Maintenance Team who would lead by example with demonstrate leadership qualities and problem solving skills. He will show his team on how to resolve technical issues and provided valuable guidance to help them on their day-to-day maintenance operations. His valuable experience has greatly supported our daily hotel operations considering total number of hotels he has under his care. Kim is dedicated in providing maintenance services so as to ensures that all facilities within our hotels are functioning well so as to create a pleasure hotel stay experience for our guests.
Ms. Chen Chen Dan has been in service since 2015. She is one of the friendliest staff and is very likeable by her peers and is able to work cordially with her team. Her room cleaning cleanliness standard and her friendly attitude have given us the assurance that she has the absolute ability to manage her role as well as to handle some of our demanding guests. In addition, she has taken the responsibility of providing support and guidance to our newly onboarded Room Attendants. Apart from doing her usual scope of room cleaning, she would often be seen greeting our guests and engaging in small conversations. Chen Dan is very attentive to detail and focused on the needs of our guests.
Mr. Subash Subash's attitude and professionalism towards his duty is admirable. He is a quick learner and has shown the ability to digest large volumes of information. Subash is highly competent, well-organized, outgoing and an excellent communicator. He has always been supportive towards his Junior Executives and is always ready to render his support to them whenever in need. With his quick thinking and action, Subash was able to save one of the guest's life recently. He has displayed valuable qualities of being responsible and reliable.
Mr. Nuh Nuh is a team player with a good personality and work ethics that is well respected by his peers. He creates a positive work culture for others to accomplish goals together and encourages everyone to do better. Nuh takes newcomers under his wings and provided guidance while ensuring that they take their meals and comply with work safety and hygiene always. Nuh is committed to his work and is willing to take on challenges and responsibility in support of our hotel operations. He cares about the hotel cleanliness from inside out and takes ownership his mistakes and resolve them by listening to his superior. Nuh demonstrates personal accountability for his tasks and delivers them with pride.

More info on WWH All Together Recognition Program & Winners.
 
 
WWH C.A.R.E.S Updates
 
 
WWH C.A.R.E.S
Clean - Attentive - Reliable - Environment - Safety

Please continue to be well-versed with our WWH C.A.R.E.S Program and that our Safe Management Measures are adhered to.

Our Measures At A Glance



Guided by our Core Values and hospitality experience for over 25 years in Singapore, Our Worldwide Hotels C.A.R.E.S commitment builds on our existing rigorous health and cleanliness protocols to ensure our guest and staff wellbeing. Worldwide Hotels consistently monitors and revises our hygiene and cleanliness protocols to adhere and exceed SG Clean certified standards by the National Environment Agency.

As we continuously seek improvement to our health and safety measures, please take the time to review our updated WWH C.A.R.E.S Landing Page and corresponding Key Measures.

More info on the new look
 
 
Spotlight
 
Q2 & Q3 ATP Winners Session With CEO
 
 
The ongoing restrictions may have dampened any provision for a get-together dinner with Q2 & Q3 ATP winners but fortunately, we manage to hold a 2-day closed-door session with them over at HQ. We are proud that they have stepped up and rose to the challenging environment with commitment to emerge stronger. It is also encouraging to know the efforts of the other nominees and we hope to receive more nominations in the upcoming quarters. Congratulations to all the winners!
 
 
Post COVID-19 Housekeeping Excellence Workshop
 
 
8 of our colleagues has recently attended a one-day Post COVID-19 Housekeeping Excellence Workshop @ NTUC Learning Hub in October 2021. This training aims to equip them with the necessary knowledge on recognising the impact of COVID-19 while preparing them with a new mindset on how to protect themselves and our guests. With this newly acquired skill, they will be able to apply new language and behaviour to inspire guest confidence. They have since shared their newly found knowledge with their respective teams.

Team members says:

“The course was an excellent opportunity for me to refresh myself on the right housekeeping practices. It reinforced our practice of having 3 kinds of microfibre cloths for cleaning and taught me about the difference between common pathogens and how disinfection works on viruses.”
- Mohammad Ghazali, Executive Housekeeper, V Hotel Lavender

“Through the programme, I had learned and understood the efficiency of combined chemicals and correct way of cleaning in order to clear the virus and bacteria.”
- Issac Lu, Training Manager (Housekeeping), Hotel 81 Management Pte Ltd

“The workshop was useful and I have learnt the difference between sanitizing and disinfecting. Sanitizing aims to effectively reduce the number of pathogens, disease causing agents to a safe level and disinfecting aims to destruct all pathogens effectively.”
- Lee Wei Leong, Assistant Executive Housekeeper, Hotel Boss

“I have shared my experiences with the room attendants on the various ways of effective cleaning method within our available resources and reminded them on personal hygiene practices so as to protect themselves and guest during this pandemic. ”
- Patrick Teo, Deputy Executive Housekeeper, Hotel Boss

“This workshop has further helped me understand the importance, role and responsibilities in the hospitality industry. At the same time, I learnt to improve my verbal communication tone towards guest and colleagues alike.”
- Hew Eric, Executive Housekeeper, V Hotel Bencoolen

“This workshop is relevant and practical to my job. One example that I have learnt is the Proper Wiping Technique. The correct way is to only use one surface of the wipes and start from the furthest point and move towards you in one slow and steady motion. Once this is done, fold the wipe so that you have a new and unused surface.”
- Lucas Lau, Assistant Hotel Manager, Value Hotel Thomson

“This training has shown how has the global situation changed us. How well we continue to focus on keeping a safe environment that guides hotel service excellence, whilst maintaining the highest hygiene standards to safeguard the health and well-being of all guests and colleagues, and ourselves.”
- Michelle Loh, Assistant Executive Housekeeper, Hotel Mi

“This training shows us how new technology can assist to overcome manpower issue, whilst maintaining the highest level of hygiene standards. This training also reminded us on all frequent disinfection on high touch areas and how to handle the personal protection equipment (PPE).”
- Gwee Soo Thong, Executive Housekeeper, Hotel Mi

 
 
Employer Supervised Self Swab (ESSS) Training
 
 
With the recent conversion to Community Isolation Facility (CIF) at Hotel Mi, all hotel staff will undergo twice-a-week ART test, conducted by in-house self-swab supervisors as part of the requirement. Hotel Mi sent a few of their staff to attend the online training course conducted by MOH appointed training provider, HMI Institute of Health Sciences Pte Ltd, in October and we are happy to announced that they have completed the training and are now certified supervisors for Employer Supervised Self Swab (ESSS).

Gwee Soo Thong (Executive Housekeeper)
Loh Siew Wei Michelle (Assistant Executive Housekeeper)
Nurshilawati Binte Rahman (Front Office Supervisor)
Tan Poh Ming Ryan (Front Office Supervisor)
Ronnie Lee Bao Chuan (Front Office Supervisor)
Siti Jariah Binte Lajis (Front Office Executive)
 
 
Birthday Greetings - Hotel Boss
 
 
Knowing that it is not easy to undergo Patient Under Isolation Order (PUIO), the FOH team from Hotel Boss took the extra mile on their birthdays to send a video message or call via WhatsApp to wish them. Kudos!
 
 
Staff Appreciation - COVID 19 +
 
 
Some of our colleagues at Hotel 81 has unfortunately contracted COVID-19 and to lift the spirit of those under isolation, we sent gift hampers. Stay strong!
 
 
Up Close With...
 
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to…
 
Muhd Farizal
 
 
Assistant Manager – Hotel 81 Spring
Note: Some photos are taken prior to COVID-19
 
What interesting fact about yourself that most of your colleagues are not aware of?
Prior to joining Worldwide Hotels, I was a professional footballer for 12 years. Even though it was a short career, it was my childhood dream to play for Singapore. I was recruited for the Singapore national youth team while representing my school during the inter-school tournament. That is where my journey began. I played for the Singapore national under-12, 14, 16 & 18 football team. After that, I was offered a professional contract with Tampines Rovers Football Club, somewhere in 1998.

Please share 1 proudest moment or memory?
Representing the country, football clubs and scoring goals are my proudest moments. The best memory was when I scored against rival Selangor, during the Sultan of Selangor Cup 2007, in front of their home crowd of 30,000. That was the best moment and I will always remember it. It was a fantastic night where all my hard work paid off.

Who do you admire most and why?
My parents, for always being supportive, encouraging and understanding. They watched every one of my matches while taking good care of me. I felt bad whenever I have to travel often for months of training or matches. I also met my wife during one of my travels.

What drives you / what motivates you?
A few years after settling down, I decided that it was time to move on. To be honest I did not prepare anything after football. One day I walked into Hotel 81 Star with nothing in my hand and went for an interview. I was surprised to be given the opportunity as a front desk executive, considering that I am not good with computers. My family is my biggest motivation. There were a lot of changes made especially in terms of my salary but they stayed by me and were very patient and understanding with my new working hours. Till today I am still here working with their support and the trust that the company has given to me.

Your hobbies?
Besides football. I cycle and run. If time permits, I will go for cycling competitions in Singapore or overseas. If not, I will bring my family for a trail walk, hiking or fishing because they love outdoor activities.

Sultan of Selangor Cup 2007
Farizal in action from 1:40 onward
 
 
Up Close With...
Yeo Khee Siang
 
 
Painter - Hotel 81 Management Pte Ltd
Note: Some photos are taken prior to COVID-19
 
What interesting fact about yourself that most of your colleagues are not aware of?
I have a total of 10 birds in my house!

Please share 1 proudest moment or memory?
I have been working with Hotel 81 Management Pte Ltd for 25 years, and my most memorable moment was in 1996, while I was working at Hotel 81 Joo Chiat. Mr Choo (Chairman) came and approached me and asked if I would like to be a "painter". Without much thought, I accepted the offer. And it was my first job as a branch painter at Hotel 81 Geylang.

Who do you admire most and why?
Mr Eric Soh!!! (Manager of Hotel 81 Palace). I have known him since 1997 and has always admired him as someone that always has a positive mind regardless at work or outside of work.

What drives you / what motivates you?
I am always motivated to go to work. I am honored that the company treats me well and has not let me down.

Your hobbies?
I will spend time with my lovely birds, bringing them to singing contest and past the time at home watching YouTube, listening to my favourite Taiwanese singer (Chan Ya Wen).
 
 

WWH Family
 
 
Congratulations to our colleagues on welcoming their bundle of joy in Q4 2021:
Ng Yuan Shun Kenny - Hotel Boss
 
 
 
Property Feature

V Hotel Bencoolen


When did V Hotel Bencoolen started its operations?
V Hotel Bencoolen started operations in August 2013 with the hotel surrounded by massive ongoing construction works. The construction works were eventually completed in Aug'2017.

Explain what our colleagues do daily at the Hotel?
In V Bencoolen, we have departments consisting of Front Office, Guest Services, Day and Night Housekeeping and General Area Cleaning teams.
  • Front Office
    Our colleagues at the Front Office are well-versed and trained to handle the various job scopes of multi-tasking, including, check-in and out, reservations, room block, housekeeping co-ordinators and answering of phone-calls.

    We do not focus on a single job scope particularly and the reason for our training as such is so that we are always there to cover for one another whenever possible. Moving forward, staff will be more well versed and properly trained for any possible career advancement opportunities.

  • Guest Service Officers
    Our Guest service Officers are there to ensure all guests gets the adequate attention they need from the time they set foot in the hotel, to service rendered with their baggage, to knowing where to go, to follow-ups on their check-outs and stay satisfaction.

  • Housekeeping
    Our batch of housekeeping colleagues ensures all our guestrooms are immaculately cleaned for the comfort of our valued guests. The housekeeping team has been accurately and properly trained in the various uses of chemicals for the upkeep of our guestrooms.

  • General Area
    Our General Area team of colleagues are there on a daily basis to ensure upkeep of the public areas. With a vast knowledge of the surrounding areas within the vicinity, their job scope does not seem to end, from the hotel lobby, to the back carpark, to the swimming pool, to the room corridors and pantries, this team ensures all areas are kept clean and properly disinfected
What did you or the colleagues do to ensure that guest satisfaction or needs are met?
V Hotel Bencoolen is closely knitted and consists of colleagues working together cohesively, and we adopt an open-minded concept. We went the extra mile by issuing lollipops and pencil sets to guest with children and pay extra attention to special request such as anniversary, birthdays or honeymoon stays by decorating the rooms with balloons and folding animal towels. Cutleries, plates, bowls, ice bucket, wine opener, wine glasses are procured in case guest needs it. These acts helps us to be ranked in Tripadvisor's top 100 hotels in Singapore.

Interesting Fact


 
 
 
Getting To Know Your Neighbourhood - Bencoolen
 
 
Our colleague, Philo, has gone round Bencoolen to show us some hidden gems but first, did you know?...

Bencoolen took its name from Kampong Bencoolen (also spelled as Campong Bencoolen), in which the location itself spanned across Waterloo Street, Prinsep Steet, Queen Street, Albert Street and Middle road!

Bencoolen area came into prominence back in 2017 upon the opening of a new Downtown Line (Bencoolen MRT station - DT21) which was proudly proclaimed as the deepest MRT station in Singapore, measuring 43 metres below street level!

Today, you could spend days just soaking in the vibe of this buzzing district.

Now, let’s move on to some hidden gems found within Bencoolen itself!



1. National Museum of Singapore
2. Bugis Street
3. Albert Food Center
4. Syam Corners (Halal)
5. Nobu-Ya

 

Local Places of Interest
Pulau Ubin


 
Be transported back in time to 1960s Singapore as you embark on a trip to Pulau Ubin. Shaped like a boomerang, this 1,020-hectare island is home to Singapore’s last village or kampongs, as well as the Chek Jawa Wetlands, one of Singapore’s richest ecosystems.

Getting to Pulau Ubin & Bumboat Cost
Visits to Pulau Ubin start with a bumboat ride that departs from Changi Point Ferry Terminal (adjacent to Changi Village). Bumboats operate from as early as 6am to 7pm.

The ride takes ten minutes and costs $4 per person ($2 extra if you are bringing your bicycle) each way. There are no scheduled departure time to and from as bumboats set off only when there are 9 to 12 passengers. Please confirm the fare with the bumboat operator.

Please make prior arrangements with boat operators if you plan to leave Pulau Ubin after 6pm. If there are no boats available at Pulau Ubin jetty for your return trip, please call the NParks hotline at 1800-471 7300 for assistance.

What To Bring?
Drinking water, insect repellent, sunscreen, raincoat & comfortable shoes and hat.

What To Do At Pulau Ubin?
Once on the island you may explore the designated trails by walking, cycling, hiring one of the local van services or join one of the guided tour. To get ready for your visit to Pulau Ubin, you are encouraged to watch the video below.



Click Here And Plan Your Trip To Ubin!

 
 
Latest Development

What To Do If You Are Exposed Or
Test Positive For COVID-19
 
 
What should you do if you are unwell, well but tested positive, close contact or you are not sure what to do? Click on the link below to find out more. Here, you will also find out on how to identify a scam text or call pertaining to COVID-19.

Click here for more info on living with COVID-19

Click here for the latest updates on COVID-19


 
COVID-19 Vaccine Booster Programme
 
 
A COVID-19 booster shot refers to another dose of a COVID-19 vaccine that is given to individuals whose protection against COVID-19 has decreased over time after completing the two-dose vaccination regime.

Some may be wondering if the introduction of booster shots means that the current COVID-19 vaccines are not effective enough. This is not the case. While the COVID-19 vaccines effectively protect against COVID-19 and its variants, the level of protection can decrease over time.

Receiving a booster shot can increase an individual’s level of immunity and protection from COVID-19.

Click here for more info on COVID-19 Booster Vaccination Programme.


 

Chinese New Year
 
 
Chinese New Year is also called “Spring Festival” and “Lunar New Year”. It falls at the beginning of the spring season of the northern hemisphere.Chinese New Year is observed by Chinese communities scattered all over the world and has a history going back thousands of years.

Symbols of Chinese New Year include plum blossoms, which stand for courage and hope, and the water narcissus, which is thought to be a “flower of good fortune”. “Good Luck” written in Chinese characters on red, diamond-shaped paper, and “lucky oranges” are also often seen around the house this time of year.

Here is to wishing you and your loved ones, a happy and prosperous Chinese New Year 2022!

May the coming lunar new year be a good and fruitful year for Singapore, our business, our guests and for all of us @ Worldwide Hotels.
 
 

What Is An Online Purchase Scam?
 
 
Victims of this scam are often tempted by what seems like a good deal for a gadget, amusement park or concert tickets sold online. They transfer payment to the "seller" who promises delivery of the item. In some cases, sellers demand further payment for duties or delivery charges after the first payment is made. Ultimately, the victim never receives the item.

What You Should Look Out For
• Deals that are way below market-price disguised as limited-time-only or flash deals
• High demand gadgets or items that are priced much lower
• Lack of information on the products or unstated terms and conditions
• Insists on bank transfers instead of using the platform’s payment options
• Requests to take the conversations off the shopping platform

What Should You Do
• Do not agree to bank transfers before delivery
• Where possible, insist on cash-on-delivery
• Use the platform’s secure payment option
• Check that all fees are stated upfront

More Info
 
 
 
Lifestyle
 
Improve Your Health In 2022
 


 
Tip #1
Eat More Vegetables

When it comes to improving your health, the first place to start is on your plate. Studies have shown that people who eat more vegetables improve their health exponentially.
 
 
Tip #2
Drink More Water

It sounds simple, but it can be difficult for people who have a hard time remembering to drink enough throughout the day. To improve this habit, start with a big glass of water first thing in the morning and try carry a bottle with you and sipping on it through the day.
   
 
Tip #3
Exercise Frequently

Moving your body is a great way to improve your health. Research has shown that even light exercise can improve or maintain cognitive function, improve sleep and promote weight loss.
   
 
Tip #4
Meditate

Meditation can also do wonders for your health. It can improve your immune system, lower blood pressure and improve heart rate. It also has the potential to reduce stress, anxiety and depression.
   
 
Tip #5
Alter Your Mindset To Improve Your Health

None of this is possible without a healthy mindset. When you think healthy, you can be healthier. One way of doing this is by taking a few minutes every day or week to meditate on positive thoughts or words of affirmation like “I am healthy. I am strong.”

   

The Secret To Stop Negative Thinking   

If you need convincing that your mindset needs a change to improve your health, then check out this video.
 
 
 
Congratulations to the Winners of 
October 2021 Issue
 
Hotel 81 Dickson Farhadur Rahman
Senior Front Office Executive
 
Hotel 81 Violet James Teng
Senior Front Office Executive
 
Hotel Mi Coen Law
Senior Front Office Executive
 
Hotel 81 Gold Rose Adlinah
Senior Front Office Executive
 
 
 
Pop Quiz!

Take our Pop Quiz and stand a chance to win a 2D1N Staycation for 2!

Contest ends 15th March 2022. Winners will be announced by April 2022.

Take the quiz here!
 
Worldwide Hotels currently owns and manages 6 hotel brands in Singapore; Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These brands culminate in more than 6,500 rooms spread across 38 properties, making Worldwide Hotels the largest home-grown mid-scale hotel group in Singapore.
 

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