I am increasingly optimistic that we can gradually return to normalcy soon. Our government has ramped up vaccinations and Singapore is on track to having two-thirds of the population fully vaccinated by National Day. The government has announced that we will be prepared to live with COVID-19 managed like the common flu.
The company’s current focus is to better engage our people and enhance process productivity to emerge stronger from this pandemic. We are reviewing our HR policies so that we can resume pre-COVID staff remuneration benefits to most of our colleagues especially those in the front-line team from Operations, Maintenance and Laundry. Hopefully, we have positive news to announce by end of Q3!
Please continue to adhere stringently to all safe management measures and stay safe for our families and colleagues.
To make Worldwide Hotels a successful and inclusive workplace, we shall imbue our Core Values that sit at the very centre of our work. As such, please review the link which shows how you can upload the Core Values desktop wallpaper onto the Front Desk & Back Office monitors on property.
In keeping with Our Core Values and to ensure we are all fully engaged please take the time to review "WWH Kahoot! Gamification".
"WWH Kahoot! Gamification" is an exceptionally user-friendly game and will create a completely different new atmosphere to promote Our Core Values.
Click on the url below "WWH Kahoot! Gamification" - How To Play as your Leadership Head will reach out and facilitate with you shortly.
All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests.
The WWH All Together Recognition Program recognizes individuals each quarter who have displayed in an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude.
It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q2 2021 for outstanding performance.
Ms. Cindy Lee Sock Chen - ADOS (Shipping), HQ Ms. Ong Bee Lian Vivian - SFOE, Hotel 81 Heritage Mr. Alvin Quek Jun Rong - FOE, Hotel 81 Rochor Ms. Kamariah Binte Abdul Hamid - GSSO (on attachment from HQ), Hotel Mi Mr. Muhammad Uzair Bin Asmani - SFOE/HK Sup, V Hotel Bencoolen
Please join us in congratulating them. Thank you for making decisions based on Our Core Values and endeavouring to make Worldwide Hotels a successful and a great inclusive work environment for all of us and providing exceptional guest service during these challenging times.
Name
Details
Ms. Cindy
Cindy is a team player who takes initiative and discharges her role with finesse. Most significantly, her role as an ADOS was recognised she went beyond her call of duty to visit hotels on the weekends to ensure a pleasant and smooth group check-ins for our corporate clients. In addition, Cindy had also volunteered to be on SMM duty for Hotel Boss on Christmas Eve in year 2020. To ensure pleasant and smooth group check-ins for our corporate clients, she had gone the extra mile in managing guests’ demands and in meeting guests’ expectation.
Ms. Vivian
As an SFOE, Vivian had exhibited great initiative when she stepped up to assist the housekeeping team in room cleaning / general area cleaning & maintenance when the hotel was down on manpower. Vivian had also stepped forward to render her assistance and support to our laundry delivery team in the loading the laundry cages to the delivery truck. Her execution of work above and beyond her scope of duties is admirable and deeply appreciated.
Mr. Alvin
Alvin had displayed courage and vigilance when he assisted in evacuating guests and firefighting during a fire outbreak at 11pm on 5 May 2021 at Hotel 81 Selegie. His instinctiveness to ensure guest safety and the courage to deploy the use of a fire extinguisher and fire-fight before the arrival of SCDF is highly commendable, especially so when he had risked his life for the well-being of our guests, our staff and the assets of the company. Alvin was conveyed to the hospital for observation and was certified fit to be discharged on the very next day.
Ms. Kamariah
Kamariah discharged her duties diligently as a Guest Service Support throughout her attachment to Hotel Mi. In times of need, Kamariah exhibited great initiative and excellent team spirit by stepping forward to support her team in covering some housekeeping duties that are beyond her scope of work in addition to delivering meals to the guests on PSHN and PUQ. She had also stayed beyond her working hours to complete tasks that have been assigned to her team.
Mr. Abu
Muhammad (Abu) is a detail-oriented SFOE who also serves as a Housekeeping Supervisor in V Hotel Bencoolen. He exhibits excellent coordination and leadership qualities, and had gone beyond his call of duty to manage guests’ expectations, hotel HK inventory, pest control, and SMM & compliance matters. He had also driven and motivated his Housekeeping team throughout the GQF & SHN period. During the month of Ramadan, Muhammad had, at his own expense, ordered food for his team and stayed beyond his shift to facilitate and join his Muslim colleagues for break fast together.
Please continue to be well-versed with our WWH C.A.R.E.S Program and that our Safe Management Measures are adhered to.
Our Measures At A Glance
Through WWH C.A.R.E.S we have continuously sought improvements to our health and hygiene measures, either through our monthly WWH C.A.R.E.S Audit or the implementation of new technology touch points.
Singapolidays!
In support of local tourism businesses, the SingapoRediscover vouchers can be used for attractions, hotel stays and tours. 19 of our properties are on board this programme and featured on five booking platforms; Trip.com, Traveloka, KLOOK, Changi Recommends and GlobalTix. Further to this, our company has come up with 2 special hotel staycation deals for us and our families.
Promo 1
Promo 2
Be our guest and enjoy the following perks when you make your hotel staycation booking via the ‘KLOOK’ Platform using your ‘SingapoRediscover Vouchers’ (SRV).
1. Reservation at WWH properties (local) You may choose a complimentary
additional night!
2. Guaranteed early check-in after 0900 & late- check out at 1600.
*Note: Complimentary one night stay may be arranged at any date of your choice before 30 Nov 2021.
The staff (occupier) and his/her spouse or friend (co-occupier) who books accommodation at our hotels with the use of SRV via 'KLOOK', all parties will be entitled to the same privileges, provided that the staff is the co-occupier.
So, make your staycation booking via ‘KLOOK’ (based on the published rates), scan and email your ‘KLOOK’ booking confirmation slip to Ms. Karen Ng (Reservations) for the processing/arrangement of your complimentary one night stay.
Ms. Karen Ng can be contacted at:
E: karenng@wwhotels.com
T: 66640721
Spotlight
Fire Fighting at Hotel 81 Selegie
On 5 May 2021, Alvin, our Front Office colleague at Hotel 81 Selegie, had bravely put out a fire in one of the guestrooms. He was warded overnight at Tan Tock Seng Hospital for observation from smoke inhalation and was discharged the following day.
After the incident, SCDF followed up with their investigation and provided advice on how using the fire hose reel would be more effective than that of a fire extinguisher. Another important reminder was that the correct immediate response to fire emergencies will always be about prioritising the saving of lives and thereafter minimising damage to property. Our Hotel Managers are to do periodic briefings to ensure all on property are aware of the necessary emergency procedures.
On behalf of the Management, we applaud Alvin for his bravery and quick thinking on successfully putting the fire out.
Up Close With...
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to…
Masaharu Kusaka
General Manager – Hotel Mi
Note: Some photos are taken prior to COVID-19
What interesting fact about yourself that most of your colleagues are not aware of? What made you drop Law to pursue a career in the Hotel / Hospitality industry?
While in Japan, I’d originally majored in Law and Politics however, as soon as I’d discovered Hospitality, I decided to make a switch. Till today, the Hospitality industry continues to fascinate me and I am thankful that I am able to give my best in my work which is also an area of great professional interest to me.
Please share 1 proudest moment or memory?
Though my career began in a hotel located in a small city in Japan, I quickly became very motivated to want to establish a firm foundation within Hospitality and so, took 3 years to prepare myself for admission into one of the Hotel Management schools in Switzerland where the language of instruction was French and not English.
This was a particularly fond memory because communication was challenging however, I was able to overcome the language barrier with the support of my ex-colleagues. I am still in touch with some of them who are based in Switzerland and will definitely visit should I make a trip there.
Who do you admire most and why?
This accolade goes to one of my ex-bosses whom I worked with at a resort hotel in Bali back in 2008. After arriving in Bali and having little prior experience in managing full hotel operations, I was given this opportunity in my very first overseas assignment to head the hotel opening with the local team in Bali for a period of 2 – 6 months.
Though this ex-boss had suddenly left to return to Singapore in a short 2 days after arrival, I felt fortunate to have been given this much trust to hold the fort and see things through which, have been pivotal in shaping my work ethic today.
What drives you / what motivates you?
I would like to groom more people and with my experience, I wish to contribute to the hotel that I am working for.
Your hobbies?
I am a hard core fan of FC Barcelona. My son is also learning soccer in his soccer academy and I hope he can play better one day!
Up Close With... Daniel Sim
Laundry Operations Manager - Hotel 81 Laundry
Note: Some photos are taken prior to COVID-19
What interesting fact about yourself that most of your colleagues are not aware of?
I have a pretty carefree personality.
When I joined the Group in 1996, I’d actually started out as a Front Office staff and after a decade, was asked by Chairman Mr Choo to manage the Laundry Plant in Tuas beginning in 2007.
I appreciate the trust given by Mr Choo such that I’d turned down an offer by another laundry company which took place about 5 years ago.
Though laundry operations come with many challenges, I find that there is still much to learn.
Please share 1 proudest moment or memory?
I am exceptionally fond of my wife, Florence, and I am very blessed with 5 sons that I wish to see grow up healthy and well. I am certainly proud of having a good family.
Who do you admire most and why?
I admire Chairman Mr Choo who inspired me to be even more hardworking and to be attentive to the staff under my care.
What drives you / what motivates you?
I am highly motivated by the level of trust given to me by my superiors and the amount of family support I have from my family.
Your hobbies?
I enjoy travelling, being exposed to other cultures and enjoying other types of local food.
Mother’s Day Celebration At Hotels Boss
Even when you are miles away from your children, it will never change the fact that you’re a mother.
Mothers’ day falls on 9 May this year and just like many of our foreigner friends, these mothers who were staying at Hotel Boss were not able to return home due to the current situation. However, we hoped that we managed to light them up by gifting them a stalk of rose to celebrate Mothers’ Day with them.
Thank You Notes From Victoria Junior College Students At Hotel Mi
Last month, students from Victoria Junior College served their Quarantine Order (QO) at Hotel Mi. During their stay with us, we were glad that these students enjoyed our hospitality and our service. Here are some thank you notes written by them!
Getting To Know Your Neighbourhood - Chinatown
Our colleague, Wynne, has gone round Chinatown to show us some hidden gems but first, did you know?...
Chinatown is an estate located largely in the Outram area in the Central Region of Singapore. In his 1822 master Town Plan, Sir Stamford Raffles allocated the whole area west of the Singapore River for a Chinese settlement known as the Chinese Campong (kampong in Malay means “village”), envisaging that the Chinese would form the bulk of future town dwellers. Singapore, the new land of opportunity then, had attracted many immigrants from China, who expanded the original boundaries of this economically and culturally vibrant, self-contained town.
Today, Chinatown is Singapore’s largest Historic District, and an important and unique ethnic quarter Singaporeans fondly call “our Chinatown”.
Now, let’s move on to some hidden gems found within Chinatown itself!
The company has recently migrated our emails from Gsuite to Microsoft 365. M365 has similar features as GSuite but with additional file sharing common drive like OneDrive and Teams. These are essential for collaboration, especially during Work From Home, teams can upload, share and edit files in real time using familiar apps like Words, PowerPoint and Excel with added security.
Wear a mask when leaving your homes. Check-in, check-out and use TraceTogether (community-driven contact tracing) as part of our social responsibility in speeding up the contact tracing process.
More information on TraceTogether mobile app or locations to collect a physical TraceTogether Token: https://www.tracetogether.gov.sg/
Singapore’s COVID-19 Vaccination Programme
What You Need To Know
COVID-19 vaccinations will be free for all Singaporeans and long-term residents.
As mentioned by The Ministry of Health (MOH), while COVID-19 vaccination will be voluntary, it strongly encourages everyone who is medically eligible to get vaccinated when it is offered.
Hari Raya Haji falls on 20 July this year. It is known as the Festival of Sacrifice and it is marked on the 10 day of the Islamic month of Dhul Hijja. During this time of the month, animals like the cows, goats and sheep will be sacrificed by those who can afford and the meat will then be distributed to the poor Muslim families. This is a practice to remind the devotees to always help the less fortunate.
Don’t forget to observe social distancing at all times when you are out visiting family and friends.
Here is to wishing you and your loved ones, Selamat Hari Raya Haji 2021 in advance. Take care and stay safe.
National Day
9 August - Singapore has come a long way ever since it gained independence in 1965.
Happy 56 Birthday, Singapore. Let us all work unitedly together to get through this pandemic. Remember to always keep a mask on, practice social distancing, use the TraceTogether app and keep safe!
What Is Scam?
Spot The Signs. Stop The Crimes.
A scam is designed to trick you into giving away your money, personal details or data by offering an attractive deal or false information.
Scammers prey on our lack of vigilance and judgement to get us to part with our hard-earned money. When you know how to spot scams, you know how to protect yourself. Scams happen every day in Singapore.
Finding creative outlet is incredibly helpful when it comes to relieving stress. Try painting, drawing, embroidery - anything you like.
Tip #2
Stay Connected
Stay in contact with your friends and family through video chat and phone calls. Remember we are all in this together.
Tip #3
Be Active
Staying healthy is great for the mind and body. Yoga, Pilates and weights are all great activities you can inside.
Tip #4
Take A Break
The constant stream of news can become overwhelming. Try to take a break from social media and the news to reduce anxiety.
Tip #5
Structure Your Day
Keeping a routine and structure to your day can help you avoid slipping into unhealthy habits that can affect your mental health. plan to achieve a few small goals a day.
How To Get Fit At Home
Switching to a home workout routine isn't easy if you're used to going to a class for your HIIT or yoga workout -- it takes some space and a lot of intrinsic motivation to stick to a home workout plan and reach your fitness goals. But establishing a home workout routine is a smart move because beyond boosting your physical health, following an exercise program can help ease anxiety related to coping with the pandemic.
Congratulations to the Winners of
April 2021 Issue
Worldwide Hotels currently owns and manages 6 hotel brands in Singapore;
Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These
brands culminate in more than 6,500 rooms spread across 38 properties,
making Worldwide Hotels the largest home-grown mid-scale hotel group in
Singapore.
