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Worldwide Hotels
 
 

Message from our
Chief Executive Officer

Dear Colleagues,

It was a huge relief to me as Singapore and many other countries implemented significant easing of community and borders restrictions over the past 2 months. It was wonderful to re-engage face to face with our colleagues. While this represents the start of return to normalcy, we are still facing some challenges with the reduction of long-term stay guests and termination of SLA contracts for Hotel Boss and Hotel Mi.

Let us all stay align with our WWH Core Values - Teamwork, Respect, Integrity, Commitment and Accountability to deliver amazing hospitality and address these challenges head on as a Team.

Thank you for your hard work and support!

Warm Regards,

Carolyn Choo
 
Worldwide Hotels Core Values
 
 
 

Worldwide Hotels Core Values & Key Drivers

 
 
Worldwide Hotels Core Values - Multiple Languages
 
English   Chinese   Malay   Tamil
 
 
2021 Worldwide Hotels Core Values Survey Result
 
 
Thank you all for completing the 2021 Worldwide Hotels Core Values Survey. As a follow-up from last year, your views on Our Core Values has been the focus. We appreciate the honest feedback in helping us understand better on ways to improve our work environment and productivity.  

Overall, within each of the Our Core Values modules the survey responses continue to be positive. This is encouraging as it demonstrates the strength of our baseline and signifies that Worldwide Hotels is heading in the right direction in becoming a Healthy Organization with a strong corporate culture.

In 2022, Our Core Values survey results will assist us to determine areas where progress was made, and areas that may need further effort and focus. Strategic Plans and Actions will be specifically addressed as we endeavor to make Our Worldwide Hotels successful and a great inclusive work environment.
 
 
 
Your Opinion Matters
 


As per the commentary in Our 2021 Core Values Survey your responses and views are very important. Your valued opinions will continue to help shape Our Core Values and strengthen Worldwide Hotels. Your feedback will assist management to understand your concerns and address them in a timely manner. Please click on the link below and provide your constructive feedback for areas of improvement.

All submissions are anonymous and will be addressed by Head of Human Resources.

Submit Your Opinion / Feedback
 
 
 
Whistleblowing
 


For the purpose of good governance, the company encourages any employee to be free to make known or raise concerns about actual or possible improprieties.

Whistle-blowers can choose to write to your Department Head or Chief Admin Officer (CAO - yitchoo@wwhotels.com).

For serious incidents, if independence is deemed to be compromised, whistle-blowers may write to the CEO directly (CEO - carolyn@wwhotels.com).
 
 


In keeping with Our Core Values and to ensure we are all fully engaged please take the time to review "WWH Kahoot! Gamification".

"WWH Kahoot! Gamification" is an exceptionally user-friendly game and will create a completely different new atmosphere to promote Our Core Values. Click on the url below "WWH Kahoot! Gamification"

How To Play
 
 
Hall of Fame
 
WWH All Together Recognition Program
 
 
All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests.

The WWH All Together Recognition Program recognizes individuals each quarter who have displayed in an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude.

It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q2 2022 for outstanding performance.



Mr. Daniel Sim - Operations Manager, Laundry Operations
Mr. William Lew - Senior Guest Services Manager, Hotel Boss
Mr. Aimson Lu Jian Wei - Hotel Manager, Hotel 81 Gold
Mr. Eric Hew Soon Han - Executive Housekeeper, V Hotel Bencoolen
Mr. Alvin Wong - Senior Front Office Executive, Venue Hotel The Lily

Please join us in congratulating them. Thank you for making decisions based on Our Core Values and endeavouring to make Worldwide Hotels a successful and a great inclusive work environment for all of us while providing exceptional guest service during these challenging times.
Name Details
Mr. Daniel Daniel is one of our unsung heroes, operating our Hotel Laundry in far-flung Tuas. Daniel is responsible for all aspects of the operation, including personnel management and ensuring production. Unlike hotel operations, where the responsibilities and functions of a laundry plant are different. Daniel (and his team) often need to solve problems and face challenges with little external support.
Mr. William William and his team did a great job in ensuring Hotel Boss gives good services to our guests and have been voted the Best Travelers’ Choice by Tripadvisor in 2020. William volunteered to be put in charge of the whole operation at Hotel Boss during COVID. This job is quite a thankless task as he must prepare a lot of admin work and adhere to a multitude of regulations based on the multiple different ministries that he needs to stay connected with.
Mr. Aimson Aimson has been with our company since 2008. With his many years of experience in the company, he strives to support the hotel's day-to-day operations and provides guidance to FOE and coaching new hires. He even volunteered to work night shifts and let some employees have a reunion dinner with their families when there is a shortage of manpower during Chinese New Year. For 6 months, Aimson worked hard to manage the recruiting portfolio in addition to his core responsibilities of managing H81-Gold hotel operations.
Mr. Eric Being an executive housekeeper, Eric desires to ensure that each of the long-stay rooms' cleanliness is up to beat before selling to the staycation guests. He started with an OIC list of 100-room toilets that were previously occupied by the bus captain and required a thorough cleaning of toilet wall tiles. He rolled up his sleeves and began to clean the room’s toilet using the bleach that came with an unbearable smell. By walking the talk, he continued to soldier his OIC listing with support from his housekeeping supervisor Uzair.
Mr. Alvin SFOE Alvin has been one of the longest-serving front desks in the Venue sector. He is the go-to person for all issues such as amenities requisition, defects, front office matters, and even housekeeping and logistics. He is always willing to go to the branch to help when needed. Alvin is someone who can get the job done. He will not hesitate to assist any guest. He is also a trusted mentor for new hires who can share his knowledge and skills to improve our operations.

More info on WWH All Together Recognition Program & Winners.
 
 
WWH C.A.R.E.S Updates
 
 
WWH C.A.R.E.S
Clean - Attentive - Reliable - Environment - Safety

Please continue to be well-versed with our WWH C.A.R.E.S Program and that our Safe Management Measures are adhered to.

Our Measures At A Glance



Guided by our Core Values and hospitality experience for over 25 years in Singapore, Our Worldwide Hotels C.A.R.E.S commitment builds on our existing rigorous health and cleanliness protocols to ensure our guest and staff wellbeing. Worldwide Hotels consistently monitors and revises our hygiene and cleanliness protocols to adhere and exceed SG Clean certified standards by the National Environment Agency.

As we continuously seek improvement to our health and safety measures, please take the time to review our updated WWH C.A.R.E.S Landing Page and corresponding Key Measures.

More info on the new look
 
 
Spotlight
 
Q1 & Q2 2022 ATP Winners Session With CEO
 
 
With the easing of restrictions, we finally managed to re-start with the get-together dinner with Q1 & Q2 2022 ATP winners, held at HQ and Jubilicious, Hotel Boss. We are proud that they have stepped up and rose to the challenging environment with commitment to emerge stronger. It is also encouraging to know the efforts of the other nominees and we hope to receive more nominations in the upcoming quarters.

Congratulations to all the winners!
 
 
WWH Food Drive
 
 
As part of Worldwide Hotels CSR efforts, we are always on the lookout for opportunities to support the underprivileged in our community.

Together with Food Bank Singapore, we organised our first WWH Food Drive in April 2022, led by Mr. Gabriel Ng, AVP Sales.

17 hotels participated in the event which lasted for about 2 weeks plus and we successfully collected a total of 830kg of food items. That is equivalent to about 2,372 meals!

Lastly, a cheque of $10,000 was presented to Food Bank Singapore, to assist with its goal of ending hunger in Singapore by 2025.

Kudos to all! Kudos to WWH!
 
 

WWH Food Drive Competition - Winners
 
 
During the collection of food items for WWH Food Drive, we had the opportunity to initiate a friendly competition with participating hotels, based on three categories.

We are delighted to announce the following winners, and with it, each winner received a cash prize of $200.

Best Decorated CSR Box – Hotel 81 Elegance
Best Engaged Hotel (with guests and staff) – Hotel 81 Dickson
Best Contribution Hotel – Hotel Mi

Congratulations to all, especially the winners!
 
 

WWH Privileges
 
 
We would like to invite you to sign up for the "WWH Privileges" to enjoy WWH discount privileges as well as to keep abreast of the latest promotions on our promotions and staycation deals.

To sign up, please click on this link: http://eepurl.com/hnGRWj and fill-out your details as required. All personal data will be kept confidential as per the Personal Data Protection Act (PDPA).
 
 

Follow WWH's Facebook & Instagram Page
 
 
In support of our business operation and in preparation for the reopening of Singapore's Tourism & Hospitality sector, we would like to invite you to like our company's Facebook Page (FB) as well as or Instagram Page (IG).

Instagram
Facebook
 
 
Conversion From Staycation Hotel
To GQF Then to CIF - Hotel Boss
 
 
Since June 2021, Hotel Boss was converted from a staycation hotel to Government Quarantine Facilities (GQF) to provide accommodation to close contact guest till end of February 2022. It was later converted to Community Isolation Facilities (CIF) from February to June 2022 to COVID positive guest.

Hotel Boss is proud to play an integral role with Singapore in the fight against COVID 19. The hotel had to ensure that all staff are fully vaccinated, while working closely with Ministry of National Development (MND), Ministry of Health (MOH) and Singapore Police Force (SPF), to comply with procedures.

Follow DM Justin on how the housekeeping staff from the red zone team discharge their duties disinfecting rooms.

● All housekeeping staff wears PPE

● Disinfection process is timed at 15 mins per room

● Disinfecting machine and effervescent tablets mixed with water to spray high touch surface area

● The areas are further wiped using wet wipes

● All used linens, bedsheets, pillows, pillowcases, mattress protectors and towels are bagged into a red plastic bag

● Red plastic bags are sent to the laundry plant for special wash (high temperature using high-grade solutions for cleaning and sanitisation)

● Trash is bagged into black plastic bags for disposal

● Rooms will be blocked for one hour before normal room cleaning procedures commence

● Clean rooms will be inspected by the housekeeping supervisor before release

● Rooms are ready for use
 
 
We Are Hiring!
 
 
In support of our growing business needs, we are looking for talented people, just like you to join our hotels! If you know someone whom you think would be a good fit here in our organization, please refer them to join us.

Positions Hiring:
  • Senior Front Office Executive
  • Front Office Executive
  • Guest Service Officer
  • Maintenance Technician
  • Hotel Attendant
  • Room Attendant
  • Laundry Operator

    • Refer a friend to join us and earn up to $500 Referral Bonus for every successful placement. Terms and conditions apply! Please contact our HR Department for more information on this programme!

     
     
    Up Close With...
     
    Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to…
     
    Choo Xiu Hui
     
     
    Senior Front Office Executive - Hotel 81 Chinatown
    Note: Some photos are taken prior to COVID-19
     
    What interesting fact about yourself that most of your colleagues are not aware of?
    I'm an introvert and I love travelling to other countries, trying out new things and learning new cultures.

    Please share 1 proudest moment or memory?
    The time working with my ex-hotel manager Ng Wee Kian at hotel 81 Osaka.

    We were transferred to the same property around the same time. While we were unfamiliar with the location, we slowly build up teamwork with new teammates after the ex-staff resigned. It was fun!

    Whom do you admire most and why?
    My parents, despite in their 60s, are still working hard, which motivates me to work harder and teaches me not to give up easily.

    What drives you / what motivates you?
    My parents and mostly the encouragements from my Hotel Manager, Wynne, who always motivates me to always try harder and improve myself.

    Your hobbies?
    I am a homebody, so I love spending my off days escaping from the world chilling at home watching K-drama and playing video games with my love ones.
     
     
    Up Close With...
    Tay Teow Seng
     
     
    Housekeeping – Hotel 81 Cosy
    Note: Some photos are taken prior to COVID-19
     
    What interesting fact about yourself that most of your colleagues are not aware of?
    I used to be a chef at A1 Restaurant at River Valley for 6 years. I enjoy cooking on my days off.

    Please share 1 proudest moment or memory?
    No proudest memory. However, when I see poor people, I like to buy them food.

    Who do you admire most and why?
    My younger brother who does charity work in taking care of old people.

    What drives you / what motivates you?
    My own principle in whatever thing we do we must do properly whether we like it or not.

    Your hobbies?
    Cooking.
     
     

    WWH Family
     
     
    Congratulations to our colleagues on welcoming their bundle of joy in Q2 2022:
    Nurul Fateha - V Hotel Lavender
    Fauzilah Bte Abdul Aziz - Venue Hotel
    Muhammad Fazri Bin Ali - Hotel 81 Rochor
     
     
     
    Property Feature

    Value Hotel Thomson


    When did Value Hotel Thomson start its operations?
    Value Hotel Thomson started operations in June 2009 and is in the area often known for its famous local gourmet food. Value Hotel Thomson is also near the Medical Hub of Novena with hospitals such as Thomson Medical Centre and Tan Tock Seng Hospital – all within walking distance.

    Explain what our colleagues do daily at the Hotel?
    At Value Hotel Thomson, we have departments consisting of Front Office, Guest Service, Day and Night Housekeeping and General Area Cleaning team.
    • Front Office
      Our colleagues at the Front Office undertake multiple roles, especially during this pandemic. While they are well-trained in serving guests, they also assist with housekeeping roles when our housekeeping colleagues are engaged with other duties.

      They also tend to guest requests and feedback over the counter while doing their routine check in/out procedures.

    • Day / Night Housekeeping
      Our Housekeeping colleagues are well-trained to ensure that the standard of cleanliness is up to expectations. They are also trained to handle the various uses of cleaning chemicals and are required to assist with OIC (One Item Check), such as defects, aircon filter cleaning etc.

    • Guest Service
      Our colleague, Mr. Shawn Poh, is the first person to greet guests upon arrival and assist with their luggage.

      He will usually engage them in small conversation by asking about their plans and suggesting places of interest or recommended eateries that are near the hotel.

    • General Area Cleaning Team
      Our General Area Cleaning Team will ensure that the hotel surroundings and premises are always kept clean.

    What did you or your colleagues do to ensure that guest satisfaction or needs are met?
    We try to ensure that all requests are met before the guest's arrival. We take all feedback seriously and try our best to improve our customer service.

    We welcome everyone with a smile.

    Interesting Fact


     
     
     
    Getting To Know Your Neighbourhood - Balestier
     
     
    Our colleague, Amin, has gone round Balestier to show us some hidden gems but first, did you know?...

    The precinct was named after Joseph Balestier, the then colony's first American consul from 1837 to 1852.

    In the 1950s, the Shaw Brothers Film Studios at Jalan Ampas produced many of the films that made up the Golden Age of Singapore and Malay language cinema. The well-known Penang-born P. Ramlee — actor, musician, and director — created his masterpieces, some starring his Singapore-born wife Saloma, in the studios off Balestier Road.

    Balestier today has a special mix of the old and new buildings, which reflects its physical and social developmental history of an important suburban area for over a century and a half. The conservation of the more significant older buildings allows for its rich history to be told and passed on to future generations.

    Now, let’s move on to some hidden gems found within Balestier itself!



    1. Balestier Heritage Trail
    2. Sun Yat Sen Nanyang Memorial Hall
    3. Wheeler's Yard
    4. Boon Tong Kee
    5. Balestier Bak Kut Teh
    6. Loong Fatt Tau Sar Piah
    7. Jom Makan Seafood (Halal)

     

    Local Places of Interest
    Coney Island Park


     
    Once it was an untouched island with a solitary cow, but these days Coney Island in Punggol is looking a lot better.

    The iconic solitary cow on Coney Island is no longer there but there are still plenty of things to see on this rustic island in the North-East of Singapore. The island is very easily accessible from Punggol Central – no passports and ferries involved. If you want to feel away from Singapore without leaving the country, Coney Island is a great place to escape to.

    Getting there
    From Punggol interchange, take bus 84 to Punggol Point Park/Punggol Settlement. Walk about 500m east along the Punggol Promenade Nature Walk to get to Coney Island Park West Entrance.

    Stop by The Punggol Settlement to get some water or rent some bikes – though you can trek the entire island on foot – before you head to Coney Island. Alternatively, you can enter from the other end of the island from Lorong Halus Wetlands.

    Park opening hours: 7 am to 7 pm (Gates will be closed at 7 pm)

    What To Bring?
    Take along your own water bottles, sunscreen, insect repellent, tissues and plastic bags for your trash will also come in handy. Do not eat or carry plastic bags in the presence of macaques (monkeys). Macaques may have been conditioned to associate plastic bags with food and feeding them will make them bold.

    What To Do At Coney Island Park?
    Nature Play-garden: This adventure area, known as the Casuarina Exploration, was constructed using felled Casuarina trees and other recycled materials.

    Bird Watching: Coney Island Park is the perfect place for bird watching. This is also a popular stopover for migratory birds.

    Cycling: Bring your own or rent a bicycle from Punggol Point Park. Come cycle down the main Coney Island spine and experience nature on a ride.

    Nature Photography: Stroll along the boardwalk and observe the wildlife with a careful eye. You might just be able to capture a few good shots!

    Nature Walks: Coney Island Park is home to a wide variety of habitats, with many interesting and diverse flora and fauna, including several nationally threatened species.




    More Info On Coney Island Park

     
     
    Latest Development

    COVID-19 Health Protocols
     
     
    What should you do if you are unwell, well but tested positive, close contact or you are not sure what to do? Click on the link below to find out more or refer to the infographic above. Here, you will also find out on how to identify a scam text or call pertaining to COVID-19.

    Click here for more info on living with COVID-19

    Click here for the latest updates on COVID-19


     

    National Day
     
     
    9 August - Singapore has come a long way ever since it gained independence in 1965.

    Happy 57th Birthday, Singapore. Stronger Together, Majulah!
     
     
     

    Hari Raya Haji
     
     
    Hari Raya Haji is celebrated by Muslims around the world to mark the end of the Muslim pilgrimage known as the “haj”. The “haj” retraces the journey of Prophet Muhammad’s pilgrimage to Mecca in Saudi Arabia.

    Here's wishing all our friends and colleagues at Worldwide Hotels a very Selamat Hari Raya Haji and Happy Holidays.
     
     

    #BSHARP Protect Yourself Online - Bank
     


    Stay protected with #BSHARP’s 6 guides, Banking online can be safe as long as you stay vigilant and proactively safeguard your information.

    1. Be Web Wise - Think before you Act
    Be careful of links and attachments sent through emails or SMS or posted online on social media sites. Such links and attachments may lead to phishing pages or install malware onto your device without your permission.

    2. Stay Alert - Be Informed
    As part of the E-Payment User Protection Guidelines, ensure your Transaction Alerts are enabled so that you can be informed instantly of transactions on your account via SMS or email.

    3. Healthy Device - Keep it updated & protected
    Avoid jailbreaking or rooting your devices. Doing so makes your device more prone to security vulnerabilities like viruses and malicious software.

    4. Aware - Be mindful of what you share
    Be aware of what information you share and how it can be used by a receiving party. Avoid sharing personal information unnecessarily.

    5. Responsible - Be a good citizen
    Review your privacy settings and practice good social media etiquette. Enable security settings such as 2FA whenever possible as an additional layer of security.

    6. Protect - Your Information
    Never disclose your digibank User ID, PIN & One-Time Password (OTP) to anyone. Use a different PIN or password for web-based services such as email, online shopping or subscription services.


    More Info
     
     
     
    Lifestyle
     
    Coping Technique for Anxiety
    Anxiety is something most of us have experienced at least once in our life. Public speaking, performance reviews, and new job responsibilities are just some of the work-related situations that can cause even the calmest person to feel a little stressed. This five-step exercise can be very helpful during periods of anxiety or panic by helping to ground you in the present when your mind is bouncing around between various anxious thoughts.

    Before starting this exercise, pay attention to your breathing. Slow, deep, long breaths can help you maintain a sense of calm or help you return to a calmer state. Once you find your breath, go through the following steps to help ground yourself:

    This technique is one of many options you could use if you are feeling anxious or overwhelmed.
     
     
    Tip #1
    Five Things You See

    Acknowledge FIVE things you see around you. It could be a pen, a spot on the ceiling, anything in your surroundings.
     
     
    Tip #2
    Four Things You Can Touch

    Acknowledge FOUR things you can touch around you. It could be your hair, a pillow, or the ground under your feet.
       
     
    Tip #3
    Three Things You Hear

    Acknowledge THREE things you hear. This could be any external sound. If you can hear your belly rumbling that counts! Focus on things you can hear outside of your body.
       
     
    Tip #4
    Two Things You Can Smell

    Acknowledge TWO things you can smell. Maybe you are in your office and smell pencil, or maybe you are in your bedroom and smell a pillow. If you need to take a brief walk to find a scent you could smell soap in your bathroom, or nature outside.
       
       
     
    Tip #5
    One thing you can taste

    Acknowledge ONE thing you can taste. What does the inside of your mouth taste like — gum, coffee, or the sandwich from lunch?
       

    What is Generalised Anxiety Disorder (GAD)?   

    People with GAD face excessive anxiety and worry over various situations. GAD is diagnosed when a person finds it difficult to control his/her worry over a prolonged period of at least 6 months. Learn more about GAD here:
     
     
     
    Congratulations to the Winners of 
    April 2022 Pop Quiz
     
    Hotel 81 Rochor Er Min Hui
    Senior Front Office Executive
     
    Hotel 81 Violet Calvin Cheng
    Senior Front Office Executive
     
    Hotel 81 Heritage Seah Hwee Yee, Celine
    Senior Front Office Executive
     
    Hotel 81 Changi Roslin
    Senior Front Office Executive
     
     
     
    Pop Quiz!

    Take our Pop Quiz and stand a chance to win a 2D1N Staycation for 2!

    Contest ends 15th September 2022. Winners will be announced by October 2022.

    Take the quiz here!
     
    Worldwide Hotels currently owns and manages 6 hotel brands in Singapore; Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81. These brands culminate in more than 6,500 rooms spread across 38 properties, making Worldwide Hotels the largest home-grown mid-scale hotel group in Singapore.
     

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