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Dear Colleagues, |
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Worldwide Hotels Core Values | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Worldwide Hotels Core Values & Key Drivers | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Worldwide Hotels Core Values - Multiple Languages | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
English Chinese Malay Tamil | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Worldwide Hotels and 6 Hotel Brand Promise & Attributes |
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Brand Promise: A Brand Promise is a promise we make to our stakeholders and we use it to shape everything we do, new products & services, how we behave, how we communicate... Everything!
Brand Attributes: Brand Attributes are the building blocks for our Brand Proposition. They articulate how we want our brand to be perceived by all our stakeholders. We use our brand attributes to ensure we’re delivering our brand proposition, so we use them as a benchmark for everything we do & say. Please be well-versed with our Worldwide Hotels and 6 Hotel Brand Promise & Attributes. Worldwide Hotels and 6 Hotel Brand Promise & Attributes PDF | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Worldwide Hotels - Our Core Values Survey 2022 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
On Nov 14th we will roll out Our Core Values Survey for 2022.
The results will assist to determine areas where progress was made, and areas that may need further effort and focus. Strategic Plans and Actions will be specifically addressed as we endeavor to make Worldwide Hotels successful and a great inclusive work environment. Important: All information provided within Our Core Values Survey is completely anonymous and will be handled with strict confidentiality. |
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Your Opinion Matters | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
As per the commentary in Our 2021 Core Values Survey your responses and views are very important. Your valued opinions will continue to help shape Our Core Values and strengthen Worldwide Hotels. Your feedback will assist management to understand your concerns and address them in a timely manner. Please click on the link below and provide your constructive feedback for areas of improvement. All submissions are anonymous and will be addressed by Head of Human Resources. Submit Your Opinion / Feedback |
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Whistleblowing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
For the purpose of good governance, the company encourages any employee to be free to make known or raise concerns about actual or possible improprieties. Whistle-blowers can choose to write to your Department Head or Assistant Vice President, Group Human Resources (elainechan@wwhotels.com). For serious incidents, if independence is deemed to be compromised, whistle-blowers may write to the CEO directly (CEO - carolyn@wwhotels.com). |
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In keeping with Our Core Values and to ensure we are all fully engaged please take the time to review "WWH Kahoot! Gamification". "WWH Kahoot! Gamification" is an exceptionally user-friendly game and will create a completely different new atmosphere to promote Our Core Values. Click on the url below "WWH Kahoot! Gamification". How To Play |
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Hall of Fame | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
WWH All Together Recognition Program | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
All of our Worldwide Hotels team members should endeavor to provide hospitality excellence in every aspect of service to our guests.
The WWH All Together Recognition Program recognizes individuals each quarter who have displayed in an exceptional manner Our Core Values such as going the extra mile to improve the guest experience, addressing an occurrence in an effective manner or exemplifying outstanding service with a supportive attitude. |
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It is our distinct pleasure to congratulate the following WWH All Together Program Award Recipients for Q3 2022 for outstanding performance. Mr. Khoo Wee Seon - Credit Manager, Headquarters (Operations Finance) Mr. Muhammad Afiq Yong Liew - Hotel Manager, Hotel 81 Heritage Mr. Andrew Chee - Front Office Supervisor, Hotel Boss Ms. Joanne Diong Pei Pei - Executive Housekeeper, V Hotel Lavender Ms. Pagumasan Fatima Nur - Laundry Group Leader, Hotel Laundry Please join us in congratulating them. Thank you for making decisions based on Our Core Values and endeavouring to make Worldwide Hotels a successful and a great inclusive work environment for all of us while providing exceptional guest service during these challenging times. |
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More info on WWH All Together Recognition Program & Winners. |
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Spotlight | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Staff Promotion & Deployment | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
We are delighted to announce the promotion of the following employees and our heartiest congratulations goes out to: Ms. Tengku Sarinah - Promoted to Hotel Manager (Hotel 81 Star) Ms. Putri Nur Afzan - Promoted to Hotel Manager (Value Hotel Nice) Mr. Leon Chan - Promoted to Hotel Manager (Hotel 81 Orchid) Mr. Mohd Farizal - Promoted to Hotel Manager (Hotel 81 Joy & Spring) Mr. Ryan Tan - Promoted to Duty Manager (Hotel Mi) Mr. Leon Tan - Promoted to Duty Manager (V Hotel Bencoolen) Ms. Salma Selamat - Promoted to Assistant Manager (Hotel 81 Gold) Mr. Fabian Ng - Promoted to Assistant Manager (Hotel 81 Orchid) |
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Q3 2022 ATP Winners Session With CEO | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Get-together dinner with Q3 2022 ATP winners, held at Jubilicious, Hotel Boss. We are proud that they have stepped up and rose to the challenging environment with commitment to emerge stronger. It is also encouraging to know the efforts of the other nominees and we hope to receive more nominations in the upcoming quarters.
Congratulations to all the winners! |
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CEO Briefing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
With the easing of restrictions earlier this year, the CEO briefing was held in-person for the first time. Stakeholders and leaders shared with us on the Group’s important updates including HR, operations, local & overseas properties, ESG, CSR efforts and more. Do check with your respective GM/HM/Department Heads on the updates. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
WWH Privileges | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
We would like to invite you to sign up for the "WWH Privileges" to enjoy WWH discount privileges as well as to keep abreast of the latest promotions on our promotions and staycation deals.
To sign up, please click on this link: http://eepurl.com/hnGRWj and fill-out your details as required. All personal data will be kept confidential as per the Personal Data Protection Act (PDPA). |
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Follow WWH's Facebook & Instagram Page | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
In support of our business operation and for the reopening of Singapore's Tourism & Hospitality sector, we would like to invite you to like our company's Facebook Page (FB) as well as or Instagram Page (IG).
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Opera PMS Implementation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
V Hotel Bencoolen has successfully transited, while Hotel Mi is currently in the PIW (pre-installation workbook phase) and should transit fully by November 2022. Thereafter we will start the process for V Hotel Lavender (possibly in November, and transit by January 2023) and Hotel Boss (start in January 2023 and transit by March 2023). Our 2 new hotels will start with Opera. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Employee Upgrading | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 Hotel Managers from Hotel 81 has been through 4 of 7 modules of WSQ Diploma in Hotel and Accommodation Services – SHATEC. They are doing very well and scoring distinctions in some modules! What they have learnt will provide them with additional insights to resolve daily challenges and improve their operations workflow. Acquisition of these new skills enables employees to better manage their tasks, broaden their knowledge, gain motivation, and increase their performance. We wish them all the best in the completion of their Diploma!
William Kah, Hotel 81 Selegie Jasmine Toh, Hotel 81 Elegance Dennis Zheng, Venue Hotel Lily |
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Hotel Boss Staff Cohesion Dinner | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Hotel Boss’s staffs had a fun cohesion night with great food and beers! | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Up Close With... | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Worldwide Hotels boasts a community of employees who hail from all walks of life. Other than being passionate about hospitality, our people have diverse interests and pursuits outside work. Let’s bring the spotlight to… | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sayyid Fadhil Bin Hamzah | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Senior Front Office Executive - V Hotel Bencoolen | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Note: Some photos are taken prior to COVID-19 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
What interesting fact about yourself that most of your colleagues are not aware of?
I shoot wedding photography during the weekends on my free time and I love travelling and exploring new places! Please share 1 proudest moment or memory? If you're a football fan, you will know how much it means to watch your favourite football team LIVE at their stadium. I have been to Anfield Stadium in UK to watch Liverpool football club live. Whom do you admire most and why? It has to be my parents! They have always been my pillar of support, tolerating my antics up till now. Sometimes, I wonder if I will ever be as tolerant as them in the near future, if I were ever to start a family of my own. What drives you / what motivates you? Exploring remote places in foreign countries. I have been to Faroe Islands and Iceland. Being in an unknown remote island makes me feel alive and free! Your hobbies? Other than photography, I love gaming during my free time. |
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Up Close With... Ho Chee Hoong |
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Hotel Attendant – V Hotel Bencoolen | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Note: Some photos are taken prior to COVID-19 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
What interesting fact about yourself that most of your colleagues are not aware of?
I am a musician in a Methodist church at Commonwealth. I play the bass guitar and drums for the church group. Please share 1 proudest moment or memory? At one point of time, there was an event / festival for the church. There were over a thousand attendees and our band is playing. It was my first time performing for such a huge audience and I was really nervous. I plucked up the courage, played the bass guitar and the audience loved it! Seeing their applause at our performance was a wonderful moment to remember. Who do you admire most and why? A member in the church group is the person I admired the most. He has a big heart, extremely generous and loves spending time with friends. He is very helpful and approachable. The surprising thing is that, you don't even need to tell him if you have a problem, as he can sense it from your body language and will immediately sit down with you to listen to your problems. What drives you / what motivates you? I have always a passion for music. Music was the reason I joined the church in the first place, and I have served the church for more than 20 years. Seeing people appreciate my music brings me contentment and it is something I want to be a part of in a long run. Your hobbies? Other than music, I love organizing gatherings, watching movies with my church friends and having peaceful and relaxing bonding sessions. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
WWH Family | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Congratulations to our colleagues on welcoming their bundle of joy in Q3 2022: |
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Salimah Bte Mahdi - V Hotel Lavender Muhammad Shafiq Bin Hasan Ghani - V Hotel Lavender Seah Boon Siong John - Hotel 81 Dickson |
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We Are Hiring! | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
In support of our growing business needs, we are looking for talented people, just like you to join our hotels!
If you know someone whom you think would be a good fit here in our organization, please refer them to join us. Positions Hiring: Refer a friend to join us and earn up to $1,000 Referral Bonus (for the first 40 hires or till 31 December 2022, whichever come first) for every successful placement. Terms and conditions apply! Please contact our HR Department for more information on this programme! |
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Overseas Properties |
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Terms and Conditions:
For bookings: All room bookings will require to be made through Business Development for processing via QR code (above). ● Staff must check in themselves (ie cannot book for friends and family). ● Staff are entitled to book up to 2 rooms per reservation as the rates offered are exclusive. ● All reservations will be on pax account (pay upon check-in). ● To ensure the Staff Rate is not being abused, Staff Rate will not be honored if any bookings are made directly with the hotel without verification from the Business Development. ● GM/HM in each individual hotel are accountable to verify the employee’s eligibility. ● Any changes to the rates will be updated soon. |
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Hotel 81 Bugis |
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When did Hotel 81 Bugis start its operations?
Hotel 81 Bugis started operations in the year 2006 and Bugis is popular with both locals and tourists, it is a shopping haven well-known for being one of the most affordable places in Singapore for souvenirs, accessories, clothes, and cosmetics. Explain what our colleagues do daily at the Hotel? At Hotel 81 Bugis, we have departments consisting of Front Office, Day and Night Housekeeping, including the Chambermaids team.
Quality control is the key in maintaining the trust of our guests. Always be sure that unresolved issues are fixed timely and done it right, even if it means spending a little extra time. Be friendly in a professional manner and always be there to assist them whenever they need help. If we are able to fulfil their needs, they will be happy and will return to our hotel and also share around their experience during their stay with us! Always treat guests like family. Interesting Fact |
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Getting To Know Your Neighbourhood - Bugis | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Our colleague, Hanny, has gone round Bugis to show us some hidden gems but first, did you know?...
Bugis (Kampong Bugis in Malay) is an area in Singapore that covers Bugis Street now located within the Bugis Junction shopping mall. Bugis Street was renowned internationally from the 1950s to the 1980s for its nightly gathering of transvestites and transsexuals, a phenomenon that made it one of Singapore's most notable destinations for foreign visitors during that period. In the mid-1980s, Bugis Street underwent major urban redevelopment into a retail complex of modern shopping malls, restaurants and nightspots mixed with regulated back-alley roadside vendors. Underground digging to construct the Bugis MRT Station prior to that also caused the upheaval and termination of the nightly transgender sex bazaar culture, marking the end of a colorful and unique era in Singapore's history. Today, the original Bugis Street is now a cobblestoned, relatively wide avenue sandwiched between the buildings of the Bugis Junction shopping complex. On the other hand, the lane presently touted as "Bugis Street" by the Singapore Tourist Promotion Board is actually developed from New Bugis Street, formerly Albert Street, and is billed as "the largest street-shopping location in Singapore". Now, let’s move on to some hidden gems found within Bugis itself! |
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1. Sultan Mosque 2. Mint Museum Of Toy 3. CHIJMES 4. Bugis Street 5. Liang Seah Street 6. Wanderlost Lounge (Halal) |
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Local Places of Interest Sungei Buloh Wetland Reserve |
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Located in the far north-western area of Singapore lies Singapore’s first ASEAN Heritage Park, a unique wildlife haven. The entire reserve covers a distance of 3,700 meters, consisting of coastal areas, forest trails, mid-canopy walks and migratory bird trails.
It was recognised as a site of international importance for migratory birds and awarded a certificate by Wetlands International, marking the reserve's formal entry into the East Asian Australasian Shorebird Site Network. Trek through this ecological jewel’s many trails and discover its native inhabitants such as mudskippers, crabs, shellfish, water snakes, birds, spiders, monitor lizards and otters. Admire the beauty of resident birds such as herons, kingfishers and sunbirds. Getting there This new extension is situated along Kranji Way, and is easily accessible by public transport, bringing Sungei Buloh even closer to the public. By Bus (Mondays to Saturdays): Board SMRT Bus 925 from Kranji MRT Station. Alight at Kranji Reservoir Carpark B. Walk across the road to the Visitor Centre. By Bus (Sundays and Public Holidays): Board SMRT Bus 925M from Kranji MRT Station. The bus stops at the Wetland Centre entrance. Please note that SMRT Bus 925M operates only from Woodlands Interchange on Sundays and Public Holidays. Park opening hours: 7 am to 7 pm (Last entry: 6:30pm) What To Bring? Take along your own water bottles, sunscreen, insect repellent, tissues and plastic bags for your trash will also come in handy. Bring binoculars if you’re into wildlife observation. Dress in comfortable clothes in neutral colours (long pants, long sleeves and cap), and put on comfortable walking shoes. Stay in shelters and observation hides during thunderstorm. Do bring ponchos or umbrellas in the event of wet weather! What To Do At Sungei Buloh Wetland Reserve? Catch a glimpse of the wildlife: As the Wetland Reserve is home to a rich diversity of native wildlife, there could be encounters with creatures such as otters, wild boars, bats, snakes, and even a crocodile! Fret not, many wild animals would much rather not encounter us humans, and would only attack when provoked. Bird Watching: The reserve is the perfect place for bird watching. Resident birds: Herons, bitterns, kingfishers, sunbirds and pigeons. This is also a popular stopover for migratory birds during September to March. However do take note on the birdwatcher's code: - Do not frighten the birds. - Leave nesting birds alone. Birdwatching at the reserve requires: patience, an eye for detail, and a good pair of binoculars! Guided Walks: For expert guidance, learn and explore with experienced guides by joining the free guided walks that are conducted at the reserve every weekend. Understand what’s in the mangrove and what lives in the water edges Sungei Buloh. Registration is required. Nature Photography: Stroll along the trails and boardwalk to observe the wildlife with a careful eye. You might just be able to capture a few good shots! More Info On Sungei Buloh |
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