Privacy Policy

TYPES OF PERSONAL DATA WE COLLECT

The types of Personal Data collected includes, among other things (depending on the nature of your interaction with us):

Name
NRIC number, FIN number, passport number
Date of birth
Gender
Country of birth / nationality
Vehicle number
Telephone numbers
Email addresses
Credit card information
Frequent flyer or travel partner program affiliation and member numbers

You may have provided the Personal Data to us personally or authorized other individuals to provide the Personal Data to us and consent (on your behalf) to our collection of your Personal Data from these individuals. These individuals could be your superiors, employees, subordinates, colleagues and your family members.

Where you give us Personal Data about other individuals, you confirm that you are authorised to disclose and consent, on their behalf, to the processing of such Personal Data for the purposes described below, or other purposes for which your consent has been sought and obtained.

PURPOSES FOR COLLECTION AND USE OF PERSONAL DATA
Generally, we collect and use Personal Data for the following purposes:

If you are a guest of Worldwide Hotels (including guests and customers of our restaurants, food & beverage outlets, meetings and events services)

To provide products and services to guests and to respond to guests’ queries, requests and feedback
To keep guests updated on Worldwide Hotels’ products and services, including special offers and promotions
To seek feedback from guests and evaluate Worldwide Hotels’ products and services and how Worldwide Hotels can improve its products and services
To manage the administrative and business operations of Worldwide Hotels
To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Worldwide Hotels

If you are a Vendor / Service Provider / Business Partner of Worldwide Hotels

For the purposes of the supply of products and services and support by vendors / service providers / business partners to Worldwide Hotels and the evaluation of such products and services
Processing and payment of vendor invoices
To manage the administrative and business operations of Worldwide Hotels
To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Worldwide Hotels
Security checks

Others

To evaluate applications for employment, internships and industrial attachments with Worldwide Hotels

In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data and sought your consent to such purposes. We only collect and use Personal Data for purposes for which you have consented to. If we need to use your Personal Data for any purpose to which you have not previously consented, we will seek your consent prior to using your Personal Data for the new purpose.

SHARING OF PERSONAL DATA
We may share you personal data with third parties in order to perform services on our behalf, including but not limited to processing of credit card transactions, providing you with customer service or data analysis. All such third parties will be under obligation to maintain confidentiality and security of the personal data and to only use the personal data for the purposes expressly specified by us. We may also share your personal data with law enforcement or government agencies for security and customs purposes. We reserve the right to disclose your personal data to defend Worldwide Hotels against liability or in any judicial process or as otherwise required for complying with the law.

RETENTION
Worldwide Hotels will retain your personal data only for as long as it is necessary to serve its purpose, or as required by relevant laws.

SECURITY
The protection of your personal data is very important to us. We have put in place reasonable security safeguards and measures to prevent unauthorised access and misuse of personal data. To protect credit card details, we currently use Secure Socket Layer (SSL) technology to encrypt credit card information during transit.

CONTACT US
If you have any questions or feedback about how we handle your personal data, please contact our data protection officer by email at dpo@wwhotels.com.