Job Description:

We are seeking to bring on a board dynamic and self-driven individual to join us as Sales Coordinator

Key Responsibilities:

• Maintain a high level of product and service knowledge and knowledge of special rates/offers/promotions of all Worldwide Hotels’ brands in Singapore


• Provide full administrative support to our Sales Managers in preparing quotations, contracts, sales reports (inclusive of coming up with pie charts, graphs through the use of Excel) and PowerPoint slides


• Coordinating with other departments in following up with clients


• Promptly attend to queries from clients as instructed by the Sales Managers (Hunter), DOS (Strategy and Panning) and Assistant Vice-President (Sales)


• Assist with the planning and development of promotional strategies and marketing plans


• Taking meeting minutes for the Sales Department in meetings whenever necessary


• Maintain the database of sales targets met and sales contracts up for renewal


• Prepare monthly sales reports and tracking the progress of sales activity for the Sales Managers


• Prepare monthly sales reports and tracking the progress of sales activity for the Sales Managers


• Perform other duties as assigned that is within reasonable scope

Job Requirements:

• Minimum 1 year of relevant working experience in a similar capacity of Sales/Admin/Clerical support


• Higher Nitec / Diploma in Business, Hospitality/Tourism Management or equivalent


• Candidates with past Sales Coordinator experience within the Hotel, Travel, Events industry is preferred


• Fresh graduates with no past Sales Coordinator experience within the Hotel, Travel, Events industry are welcome to apply


• Proficient in Microsoft Office applications especially Powerpoint and Basic Excel (using basic arithmetic formulae, sorting/filtering data, churning out graphs)


• Energetic, approachable with good communication skills (both written and verbal) and good team player


• Organised, meticulous and takes a proactive approach in meeting deadlines


• Able to thrive in a team environment

Job Description:

Being part of our Sales team, you will play a vital role in developing strategic business action plans for hotels to drive measurable and incremental sales revenue. You will be responsible to acquire and to develop new business accounts and to prepare sales proposal for clients as well as to manage and service our existing corporate accounts with emphasis on building long term business relationships.

Key Responsibilities:

• Acquiring / hunting new business accounts / clinching new Corporate and Leisure sales


• Preparing sales proposals for clients


• Managing and servicing / farming our existing corporate sales accounts with a strong emphasis on building long-term business relationships with clients


• Timely submission of monthly and quarterly sales reports to the respective direct Reporting Officer and using these as a basis on which to manage and review account production


• To keep abreast of the latest Hotel-related developments and trends by attending industry trade shows, reviewing professional Hotel publications, establishing professional networks and, attending overseas sales calls/trade exhibitions/trips and more


• Familiarising one self with work / approval processes for rate management of Corporate and Leisure accounts, credit applications etc


• To take on any other tasks as assigned by the respective direct Reporting Officer that is within reasonable scope of work

In this market-facing Sales role, you are to demonstrate your skillfulness in the following:

• Business development skills in prospecting, marketing & appointment calls and, face-to-face meetings with potential and current clients (a minimum of 20 quality sales contacts per week)


• Conduct tours of the hotels to support hotel service in enhancing relationship strategies and driving customer loyalty by delivering service excellence throughout each client experience


• Account management skills in winning, maintaining and growing different client groups tasked to you

Job Requirements:

• 2-3 years of relevant working experience in a similar capacity, with proven track record in corporate sales and account servicing will be considered for the role of Sales Manager


• 4 – 6 years of relevant working experience in a similar capacity, with proven track record in corporate sales and account serving will be considered for the role of Senior Sales Manager


• Strong business acumen coupled with good problem-solving skills


• DCandidates with past corporate sales experience within the Hotel, Travel, Events industry is preferred


• Minimum Diploma or Degree in Business, Marketing or equivalent


• Dynamic individual with a go-getter mentality and target-driven


• All candidates keen on this role are expected to be exceptionally well-groomed


• People and customer service focused

Key Responsibilities:

• To conduct primary research on the local hotel landscape


• Support the Sales / Revenue Management team in preparing and compiling reports, data analysis for management reporting and preparation for meetings


• Calendar management, organizing meetings/appointments and minutes taking


• Provide secretarial and business support


• Maintain proper filing/documentation system


• To work cohesively with other colleagues/departments within the organization


• Handle travel arrangements and claims administration


• Any other ad-hoc duties assigned by the Chief Operating Officer (COO)

Job Requirements:

• Minimum 1 - 3 years of relevant working experience is required for this role


• Possesses high level of integrity and works well with confidentiality


• Resourceful and able to navigate well in ambiguous environments


• Candidates who are mindful of using Social Media platforms such as Twitter, Facebook, Instagram for commercial purposes have an added advantage


• Good research and report writing skills


• Diploma in Private Secretarial Practice / Degree in Business Studies or equivalent


• Good organizational skills coupled with the ability to thrive in a fast-paced environment


• Proficient in MS Office Applications


• Ability to start work within a short period would be an added advantage

Key Responsibilities:

• Be the face of the Worldwide Hotel's first impressions on guests and visitors


• Greet visitors and guests professionally and inform hosts of their arrival and/or assist with directions or appropriate information they need while maintaining a high level of confidentiality


• Schedule appointments, maintain and update calendars, and politely remind colleagues of the appointments


• Professionally tend to phone calls in a polite manner and forward calls to the respective departments


• Perform various front desk duties including filing, handling and redirecting mail (collect, sort distribute and prepare correspondence, mail, messages, courier deliveries etc)


• Post and collect daily mail from the letterbox and nearby post office


• Monitor stock levels of all stationery and pantry (beverage, food items etc)


• Manage internal customer’s booking of meeting rooms


• Provide general administrative, clerical support and other ad hoc admin task as assigned by your direct Reporting Officer

Job Requirements:

• Candidates with a minimum of 2 years’ related experience in a hotel corporate office environment is preferred


• Punctual, dependable, well-groomed and possesses a cheerful disposition


• Proficient in MS Office Applications / HRIS - Sage


• Excellent communication skills and can relate to people across all levels


• Ability to prioritise tasks according to level of importance/urgency


• Proficient in handling office equipment such as printers, photocopy machines and more


• Basic knowledge of Microsoft Office applications

Job Description:

The Vice-President of Hotel Operations will assist in the refinement and development of effective management practices, processes and activities relating to hotel operations. He/She will be accountable for the implementation and resource alignment of all hotel operations (policies and processes) that support the Group and her strategy; determining a unifying hotel operations strategy that integrates well across the individual hotel brands owned and managed by the Group. He/She will develop and maintain strong relationships with the individual hotel brands, work collaboratively with internal teams to analyse weaknesses, identify opportunities and implement improvement methods to meet the annually established goals. Reporting to the Chief Operating Officer (COO), this position will be based out of the Hotel Group’s corporate office.

Key Responsibilities:

• Draft the strategic goals and key hotel operations metrics for presentation to the COO


• To lead and proactive evaluation of the effectiveness of current hotel operations practices and processes, identify and recommend/create appropriate and sustainable measures (new SOPs) to be taken to maximise the performance of all hotel operations functions, continually transform and drive efficiencies of labour, inventory use, customer service and other hotel operations-related matters


• Proactively analyse and evaluate the current technology infrastructure to recommend technological improvements that will meet the needs and support the growth of the Group’s expanding hotel portfolio


• Produce timely, accurate and complete reports on the state of hotel operations for presentation to the COO


• Works collaboratively with other business units in gathering and monitoring all data relating to current hotel operations


• Support the overall process of management and corporate decision-making relating to all hotel operations matters


• To lead, coach and develop the current team of Hotel Operations arm involving the key personnel of all individual Hotel brands


• Ensure the front and back-of-house strategies align with hotel service ethos


• Facilitates the resolution of hotel operations issues whenever necessary


• Putting people as an important agenda, the incumbent will lead in fostering effective communications, accountability and ownership, promote initiative, appropriate risk-taking, learning, creativity, cooperation, equity and mutual respect

Job Requirements:

• The ideal candidate should demonstrate a history of successful hotel operations assignments within the Hospitality space has extensive experience in hotel management in large scale hotel operations while working with major hotel ownership groups - it is imperative that the VP of Hotel Ops translates hotel operations overall strategy and policies into actionable plans keeping in mind the Group’s overall vision


• The ideal candidate should also demonstrate an excellent track record of developing business strategies (building, planning, developing and executing cost-effective, integrated hotel operations concepts) that produce sustainable and scalable income for the Group from the hotel operations standpoint


• Strong working knowledge in the functions essential to operate hotels, thorough knowledge of hotel operating policies and standards and, hotel operational systems and other major systems pertinent to this role


• Minimum 15 years of relevant working experience in Hotel Operations and Management with at least 5 – 7 years in an executive position within a corporate office setting and, exposure to mid-scale global hotel brands is an asset


• Possesses a Degree/Masters/Professional Qualifications in Hospitality / Hotel Management / Business or equivalent is highly desirable


• Proven leadership, collaboration abilities and well-developed verbal and presentation skills; demonstrated ability to clearly explain commercial concepts to all levels and to lead through positive influence in a diverse environment