The Role
Reporting to the Chief Operating Officer, the Vice-President of Hotel Operations will be responsible for managing / overseeing our hotel operations across all hotel properties owned and managed by the Worldwide Hotels Group in Singapore.

Being part of the Group’s Leadership team, the incumbent will be collaborating / working closely with the General Managers across all hotel properties to implement and develop good business strategies, policies, and procedures in support of our business operations and in meeting the Group’s business objectives.

Role & Responsibilities:

• To lead and to proactively evaluate the effectiveness of current work practices and processes, identify and recommend sustainable measures to continually transform and drive efficiencies and productivity on all hotel operations-related matters.
• To establish and communicate the strategic business plans of Hotel Operations and to proactively analyse and evaluate the current infrastructure to recommend improvements that will meet the needs and support the growth of the Group and its expanding hotel business portfolio.
• Responsible for periodic management reporting.
• Ensures smooth business operations across all hotel brands through the enhancement of learning and development of our people. Putting people as an important agenda, the incumbent will lead in fostering effective communications, accountability, and ownership, promote initiative, appropriate risk-taking, learning, creativity, cooperation, equity, and mutual respect.

Requirements:

• The ideal candidate should have a proven track record of managing hotel operations and with sound working knowledge of hotel management while working with major hotel ownership groups. It is imperative that the VP of Hotel Operations translates hotel’s business strategy & policies into actionable plans in line with the Group’s overall vision and directives.
• Candidate with demonstrated experience in developing business strategies that produce sustainable and scalable income for the Group from the hotel operations standpoint would be most ideal.
• Strong working knowledge in the functions essential to managing hotel operations, policies and standard operating procedures, hotel PMS and other major systems pertinent to this role.
• Minimum 15 years of relevant working experience in Hotel Operations / Hotel Management with 5 to 7 years’ experience in a similar capacity with exposure to mid-scale global hotel brands would be an added advantage.
• Possesses a Degree/Masters/Professional Qualifications in Hospitality / Hotel Management / Business or equivalent.
• Good leadership, collaboration abilities and well-developed verbal and presentation skills; demonstrated ability to clearly explain commercial concepts to all levels and to lead through positive influence in a diverse environment.

To apply, please email your application / resume to careers@wwhotels.com. All applications received will be treated in strict confidence.

The Role
Reporting to the Chief Financial Officer, the incumbent will be responsible to drive the financial operations of the Group.

Role & Responsibilities:

• The incumbent will oversee the day-to-day financial operations of the Group and to establish financial objectives, policies & procedures which ensure the company of a continuously sound financial structure.
• Oversees all operational accounting aspects, including accounts payable / receivable, general ledger, income audit, credit management, budgeting & forecast, audit & control, asset & liability reconciliation, working capital, cashflow & monthly bank reconciliation, and to maintain the company's systems of accounts and records on all company transactions and assets, financial analysis, and management reporting.
• Analyses financial performance and cost analyses, prepares monthly financial statements, recommends appropriate actions/changes to meet business goals.
• Develop, review, and maintain the Group’s accounting/financial policies and processes, audit & control and to implement and improve our accounting and other financial systems to streamline operations and improve productivity.
• Accountable to the Chief Financial Officer for the performance of all responsibilities related to financial management and supervises the Finance Operations accounting team to ensure compliance with Singapore's Financial Reporting Standards and Financial Regulatory Requirements.

Requirements:

• Degree in Accounting / ACCA or equivalent.
• 3 years of relevant work experience serving in the hospitality industry and in Hotel Finance Operations.
• 8 - 10 years’ experience in public accounting and/or financial management at HOD Level.
• Sound working knowledge of financial management, accounting and management / financial reporting in the hotel industry.
• Knowledge of Oracle NetSuite / Oracle Opera (Hotel PMS) would be an added advantage.
• Strong analytical skills and extremely knowledgeable in financial modelling, terms, and concepts.
• An initiative-taking, result-oriented, and forward-thinking team player with strong business work ethics, credibility, and integrity.

To apply, please email your application / resume to careers@wwhotels.com. All applications received will be treated in strict confidence.

The Role
The successful applicant shall be one who is adept in managing all facets of the Hotel’s daily operations and ensuring service levels are met in regard to the Front Office and Housekeeping functions.

This role will suit someone who demonstrates keen leadership and problem-solving skills, able to maintain a calm and professional demeanour while under pressure and ever ready to serve with a smile.

Role & Responsibilities:

• Hands-on management of the Hotel’s day-to-day operations.
• Be a WWH C.A.R.E.S Champion in ensuring the Hotel’s healthy and safety standards are met in accordance to the WWH C.A.R.E.S Promise to guests and associates.
• Be responsible for the handling of any crisis or emergency situations which may arise while on shift.
• Provide effective leadership and exemplary attitude in regards to ensuring Front Office operations are performed and carried out in a professional and positive manner.
• Timely and accurate planning of the work shift schedules taking into account staffs’ off days, Annual Leave days, manning requirements and other factors.
• Taking ownership of guests’ feedback and complaints, exercising sound decision making and flexibility to ensure guest satisfaction is met and exceeded.
• Handling any conflict situations in a professional manner to achieve the best possible outcome for all stakeholders involved.
• Protecting the integrity of the Hotel’s operations by being vigilant and alert in ensuring that no undesirable activities take place on our Hotel’s premises.
• Monitor and evaluate current operations procedures and suggest areas for improvement to the Management.
• Execute all reasonable work processes as instructed by the Company / General Manager from time to time towards the smooth management / operations of the Hotel.

Requirements:

• 2 year’s experience in a supervisory role within Hotel Front Desk operations in a small- to medium-sized Hotel setting is essential.
• Diploma/Degree in Hospitality Management / Tourism studies is advantageous.
• Exceptional leadership and people management skills.
• Friendly, professional disposition and passionate about delivering exceptional levels of customer service.
• Confident and ability to deliver effective problem-solving while under pressure.
• IT savvy with the ability to handle our proprietary Property Management System.
• Willingness to perform night shift duties / work during the weekends & public holidays.

To apply, please email your application / resume to careers@wwhotels.com. All applications received will be treated in strict confidence.

The Role
Reporting to the AVP, Corporate Finance, the primary responsibilities for this role will be to support in day-to-day operations of Corporate Finance Department.

Role & Responsibilities:

• Prepare and draft financial statements.
• Prepare consolidation, audit, and tax schedules.
• Liaise with company secretary for compliance requirements.
• Assist in streamlining and improving internal documentation.
• To work & liaise with external consultants or our overseas hotel counterparts, when necessary.

Requirements:

• Degree in Accountancy / ACCA or equivalent.
• 1-2 years of relevant working experience with preferably some experience in financial reporting.
• Meticulous with an eye for detail.
• Sharp analytical skills coupled with good communication and interpersonal skills.
• Good time-management and solutions-oriented.
• Experience serving with the Big 4 Accounting / Audit Firms would be an added advantage.

To apply, please email your application / resume to careers@wwhotels.com. All applications received will be treated in strict confidence.

Role & Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing.
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards.
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion.
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel.
• Any other duties without reasonable scope as assigned.

Requirements:

• Secondary Level (GCE N / O / A Level) / Nitec or Higher Nitec / Diploma Level.
• Experience serving in the hotel industry would be an added advantage.
• Passionate about customer service / service-oriented.
• Able to perform shift duties and to work on weekends & public holidays.
• A team player with good interpersonal skills.
• Men / Women of integrity.
• Good numeracy skills (in support of our cashiering duties).
• Pleasant & cheerful personality.

To apply, please email your application / resume to careers@wwhotels.com. All applications received will be treated in strict confidence.

Role & Responsibilities:

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Any other duties within reasonable scope as assigned.

Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Men or women of integrity.
• Willing and able to perform shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

To apply, please email your resume to careers@wwhotels.com or contact our HR Department at T: 66640143 (Mon-Fri: 9am to 12nn / 2pm to 5pm) for assistance.

Role & Responsibilities:

• Carry out repairs & general maintenance work (i.e., M&E, Plumbing & Sanitary, Air-conditioning System, Electrical / Lightings System, Painting & General Carpentry Work etc.) at assigned hotel properties.
• Ensure compliance with all statutory requirements on building & fire safety and in accordance with our standard operating procedures and established policies on maintenance strategies.
• Perform periodic preventive maintenance and attend to repair work orders to ensure smooth operations of hotel / building facilities.

Requirements:

• 1 to 2 years of relevant working experiences in facilities & building maintenance.
• ITE NITEC / Higher NITEC / GCE 'N' / 'O' Level / Diploma.
• 6 day-week (Working Hours: 10am - 7pm / 8am - 5pm / 9am - 6pm).
• A team player and the ability to work during weekends and on public holidays.
• Bonuses / Incentives / Learning & Development, Career Advancement and more.

To apply, please email your resume to careers@wwhotels.com or contact our HR Department at T: 66640143 (Mon-Fri: 9am to 12nn / 2pm to 5pm) for assistance.

Role & Responsibilities:

• Responsible for general cleaning of the common / public area of the hotel (i.e., Hotel Entrance, Hotel Lobby, Lift Lobby, Front Office, Carpark, Loading Bay and Drive-in Area, Staff Rest Area, Corridor & Staircase, Gym & Pool Deck etc), back-of-house offices and ensure the cleanliness and orderly presentation of the assigned area are in accordance with the set standards.
• Using disinfectants and other cleaning agents on counter surfaces, lift lobby, inside of the lift, common touch points, restrooms in the public area within the hotel, doors, windows, mirrors, floor / carpet, and other public area of the hotel and to report any defects for repair / servicing if required.
• Replenish restroom supplies (i.e., toilet paper and hand soap etc.) of restrooms located in the public areas and clearing of trash bins in the public areas.
• Receiving of fresh linens from Hotel Laundry and store aside in the pantry for use by the housekeeping team. Store and maintain all cleaning equipment and ensure that they are in good working condition.
• Deliver hotel amenities & supplies to guestrooms or any other location as per guests’ request.
• To attend to guests’ enquiries / request if any.
• Ensure that all potential hazards / hazards are reported immediately and rectified.
• To report on any loss and found items.
• Any other duties within reasonable scope as assigned.

Requirements:

• Prior experience in room cleaning / general housekeeping would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Men or women of integrity.
• Willing and able to perform shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

To apply, please email your resume to careers@wwhotels.com or contact our HR Department at T: 66640143 (Mon-Fri: 9am to 12nn / 2pm to 5pm) for assistance.

Role & Responsibilities:

• Responsible for room cleaning, making up rooms with fresh linens, towels, and sheets.
• Using disinfectants and other cleaning agents on tubs, counters, toilets, windows, mirrors, and other surfaces in the guestrooms.
• Ensure that the room amenities are in good working condition and to report any defects for repair / servicing if required, toiletries, towels etc. are replenished as required.
• Re-stocking of the room cleaning trolley.
• To attend to guests’ request promptly.
• To report on any loss and found items.
• Any other duties within reasonable scope as assigned.

Requirements:

• Prior experience in room cleaning / general housekeeping would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision
• Men or women of integrity.
• Willing and able to perform shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

To apply, please email your resume to careers@wwhotels.com or contact our HR Department at T: 66640143 (Mon-Fri: 9am to 12nn / 2pm to 5pm) for assistance.

The Role
We are seeking to hire a team of laundry operators in support of our laundry operations located in Tuas.

Role & Responsibilities:
To operate the industrial machines that wash, press and pack assorted linens / laundry items before these are delivered to the different hotel properties.

• Checking and sorting all soiled linens/laundry items into the industrial washing machine.
• Feeding clean linens/laundry items into the industrial ironing and folding machines.
• Packing and sorting clean linens/laundry items for delivery to the different hotel properties.
• Maintain cleanliness of working area.
• Report any faulty/abnormalities found in any laundry machine(s) to the Laundry Operations Manager.
• Any other duties within reasonable scope as required.

Requirements:

• Secondary / Nitec / Higher Nitec.
• A team player with the ability to work with minimum supervision.
• Experience serving in laundry operations would be an added advantage.
• Adherence with workplace safety.
• Working Location – Tuas.

To apply, pls email your CV to danielsim@wwhotels.com or contact us at 9385 3090 (Mon – Fri: 10am to 12nn / 2pm to 5pm) for an interview appointment.