As a homegrown tourist class hotel group, Worldwide Hotels manages 6 brands across 38 properties (small- to medium-sized) in Singapore. We are looking for an astute Hotel Manager / Assistant Hotel Manager to join our team who will be instrumental in creating a pleasant and memorable stay experience for our guests.

The Role
The successful applicant shall be one who is adept in managing all facets of the Hotel’s daily operations and ensuring service levels are met in regards to the Front Office and Housekeeping functions. This role will suit someone who demonstrates keen leadership and problem-solving skills, able to maintain a calm and professional demeanour while under pressure and ever ready to serve with a smile.

Reporting to the General Manager, this role will see you doing:

• Hands-on management of the Hotel’s day-to-day operations
• Be a WWH C.A.R.E.S Champion in ensuring the Hotel’s healthy and safety standards are met in accordance to the WWH C.A.R.E.S Promise to guests and associates
• Be responsible for the handling of any crisis or emergency situations which may arise as the Duty Manager-in-charge on shift
• Provide effective leadership and exemplary attitude in regards to ensuring Front Office operations are performed and carried out in a professional and positive manner
• Timely and accurate planning of the work shift schedules taking into account staffs’ off days, Annual Leave days, manning requirements and other factors
• Taking ownership of guests’ feedback and complaints, exercising sound decision making and flexibility in order to ensure guest satisfaction is met and exceeded
• Handling any conflict situations in a professional manner in order to achieve the best possible outcome for all stakeholders involved
• Protecting the integrity of the Hotel’s operations by being vigilant and slert in ensuring that no undesirable activities take place on our Hotel’s premises
• Monitor and evaluate current operations procedures and suggest areas for improvement to the Management
• Execute all reasonable work processes as instructed by the Company / General Manager from time to time towards the smooth management / operations of the Hotel

Candidate Profile
The successful candidate shall possess:

• 5 - 7 year’s experience in a supervisory role within Hotel Front Desk operations in a small- to medium-sized Hotel setting is essential
• Diploma/Degree in Hospitality Management / Tourism studies is advantageous
• Exceptional leadership and people management skills
• Friendly, professional disposition and passionate about delivering exceptional levels of customer service
• Confident and ability to deliver effective problem-solving while under pressure
• IT savvy with the ability to handle our proprietary Property Management System
• Good level of physical fitness

Express your interest by emailing your CV to careers@wwhotels.com today! Hiring for this role is done on a rolling basis and only shortlisted candidates will be notified.

As a homegrown tourist class hotel group, Worldwide Hotels manages 6 brands across 38 properties (small- to medium-sized) in Singapore. We are looking for an Front Office Executive to join our team who will be instrumental in creating a pleasant and memorable stay experience for our guests.

The Role
The successful applicant shall be one who carries a positive disposition, is willing to learn and is a reliable team player. This role will suit someone who demonstrates excellent customer service, able to maintain a calm and professional demeanour while under pressure and ever ready to serve with a smile.

Reporting to the Hotel / Duty Manager, this role will see you:

• Execute all duties related to the Hotel’s front office operations; registration of guests during check-in, checking/verifying guests particulars, monitoring/updating of room status, payment status, departure calls/checks etc in accordance to established SOPs
• Answer inquiries/complaints by guests (email/phone/at the counter) and render assistance according to pacification procedures in order to ensure guest satisfaction
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

Candidate Profile
The successful candidate shall possess:

• 1 year’s experience in Front Office with basic knowledge in regards to Hotel Front Desk operations
• Friendly, professional disposition and passionate about customer service in a Hotel setting
• Confidence and ability to maintain a calm demeanour while attending to/resolving problems
• Ability to communicate effectively with team members and hotel guests in English
• Willingness to learn
• Good level of physical fitness

We note that while not all candidates possess prior Front Desk experience, we welcome applications from candidates whose intention is to make a career switch, back to work mums and fresh graduates as well.

Express your interest by emailing your CV to careers@wwhotels.com today! Hiring for this role is done on a rolling basis and only shortlisted candidates will be notified.

As a homegrown tourist class hotel group, Worldwide Hotels manages 6 brands across 38 properties (small- to medium-sized) in Singapore.

The Role
The successful applicant shall be one who is knowledgeable about Electricals, able to diagnose and resolve problems relating to M&E and is a dependable team player. This role will suit someone who is able to maintain a calm and focused demeanour when performing checks and takes pride in knowing that rectifying M&E problems result in an overall safe environment for colleagues and hotel guests alike.

Reporting to the Maintenance Manager, this role will see you:

• Attend to all types of maintenance/repair work with the goal of resolving maintenance issues
• Assess condition of fittings and fixtures and, conscientiously ensuring minimum wastage in material and/or change/replacement parts
• Performs preventive maintenance/visually inspect tools, equipment and machines commonly used
• Report any maintenance problems, safety hazards and/or improper storage of flammable material
• Ensure safety of hotel guests, colleagues and oneself to be of the highest priority at all times
• Execute all reasonable work assignment as instructed by the Maintenance Manager from time to time

Candidate Profile
The successful candidate shall possess:

• 1 year’s experience as an M&E Technician within a Hotel setting
• High competency in Electricals is essential
• Calm, focused and mindful about resolving M&E issues in a safe way
• Takes instructions well
• Ability to communicate effectively with team members and hotel guests in English
• Willingness to learn
• Good level of physical fitness

We note that while not all candidates possess prior M&E Technician experience, we welcome applications from candidates whose intention is to make a career switch, back to work mums and fresh graduates as well.

Express your interest by emailing your CV to careers@wwhotels.com today! Hiring for this role is done on a rolling basis and only shortlisted candidates will be notified.

As a homegrown tourist class hotel group, Worldwide Hotels manages 6 brands across 38 properties (small- to medium-sized) in Singapore.

The Role
The successful applicant shall be one who has good motor skills, is willing to learn and takes instructions well. This role will suit someone who demonstrates attentiveness especially at the shopfloor and has a good level of physical fitness.

Reporting to the Laundry Operations Manager, this role will see you:

• Check and sort all soiled linens/laundry items into the industrial washing machine
• Feed clean linens/laundry items into the industrial ironing and folding machines
• Pack and sort clean linens/laundry items for deliver to the different hotel properties
• Maintain cleanliness of the working area
• Report any faulty/abnormalities found in any laundry machine(s) to the Laundry Operations Manager
• Execute all reasonable work assignments as instructed by the Laundry Operations Manager from time to time towards the smooth management / operations of the Hotel Laundry plant

Candidate Profile
The successful candidate shall possess:

• 1 year’s experience in Laundry operations within commercial laundry companies that operate industrial laundry machines
• Good motor skills and sense of coordination
• Attentive and possesses a good level of physical fitness
• Willing to work in a operations plant environment without air-conditioning
• Takes instructions well in order to operate laundry machines seamlessly
• Willingness to learn

We note that while not all candidates possess prior Laundry Operator experience, we welcome applications from candidates whose intention is to make a career switch, back to work mums and fresh graduates as well.

Express your interest by emailing your CV to careers@wwhotels.com today! Hiring for this role is done on a rolling basis and only shortlisted candidates will be notified.

As a homegrown tourist class hotel group, Worldwide Hotels manages 6 brands across 38 properties (small- to medium-sized) in Singapore.

The Role
The successful applicant shall be one who is a careful yet skilled driver of 24-feet trucks, is familiar with Singapore roads and excellent with time management. This role will suit someone who is an independent worker, great sense of punctuality and possesses good physical fitness.

Reporting to the Laundry Operations Manager, this role will see you:

• Assist in the loading and unloading of assorted linens and laundry items unto the delivery trucks
• Delivery batches of clean linens/laundry items to different hotel properties
• Fetch batches of soiled linens/laundry items from different hotel properties to the laundry plant for washing, sanitisation and pressing
• Update the delivery checklists of incoming and outgoing batches
• Execute all reasonable work assignments as instructed by the Laundry Operations Manager from time to time

Candidate Profile
The successful candidate shall possess:

• Class 4 driving license
• Clean driving record in Singapore and in candidate’s country of origin
• 1 year’s driving experience specifically in handling 24-feet trucks while navigating Singapore roads
• Punctual, excellent time management and an independent worker
• Willingness to learn
• Good level of physical fitness

Express your interest by emailing your CV to careers@wwhotels.com today! Hiring for this role is done on a rolling basis and only shortlisted candidates will be notified.