Guest Service Officer

Role and Responsibility

  • Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
  • Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure) and count the number of pieces of luggage to ensure that no luggage goes missing.
  • Ensure that the drive-in/driveway is clear at all times to facilitate the loading and off-loading of luggage.
  • Assist guests with their transportation needs and recommend the use of hotel facilities whenever possible.
  • Deliver guests’ correspondence and packages to rooms or wherever designated.
  • Ensure the workplace is clean and well-maintained at all times.
  • Escort guests to their rooms, explain the facilities of the hotel etc.
  • Assist in the driveway as required.
  • To report any lost and found item.
  • Any other duties within the reasonable scope as assigned.
  • Participate in company’s sustainability effort for the environment and being an inclusive employer.
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$60, 60 Rooms, 60 Days!
Participating Hotels: Hotel Boss, V Hotel Lavender, V Hotel Bencoolen, Hotel Mi Bencoolen, Hotel Mi Rochor, Value Hotel Thomson, Venue Hotel, Hotel Classic By Venue, Hotel 81 Chinatown, Hotel 81 Heritage, Hotel 81 Rochor, Hotel 81 Osaka and Hotel 81 Palace. Only for Singapore Citizens and Permanent Residents. T&Cs apply.