Role and Responsibility
- Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
- Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure) and count the number of pieces of luggage to ensure that no luggage goes missing.
- Ensure that the drive-in/driveway is clear at all times to facilitate the loading and off-loading of luggage.
- Assist guests with their transportation needs and recommend the use of hotel facilities whenever possible.
- Deliver guests’ correspondence and packages to rooms or wherever designated.
- Ensure the workplace is clean and well-maintained at all times.
- Escort guests to their rooms, explain the facilities of the hotel etc.
- Assist in the driveway as required.
- To report any lost and found item.
- Any other duties within the reasonable scope as assigned.
- Participate in company’s sustainability effort for the environment and being an inclusive employer.
